Find It Jobs in Dublin 2, D

Service Desk Agent - Contractor
Atos —Dublin, County Dublin
- €29,000 a year
- Remote
- Customer service
- English
- Windows
1d
Technical Support Manager
New Relic —Dublin, County Dublin
- On call
- Hybrid work
- Communication skills
1d
Platform and Solution Architect
Fresenius Medical Care —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- English
- AWS
Microsoft Business Central Solutions Architect
TEKenable —Dublin, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Bachelor's degree
- Work from home
Quick apply
8d
Microsoft Business Central Solutions Architect - contract
TEKenable —Dublin, County Dublin
- Monday to Friday
- Hybrid work
- ERP systems
- Analysis skills
- Bachelor's degree
- Work from home
Quick apply
8d
GTM Systems Administrator
Harvey —Dublin, County Dublin
- Full-time
- Salesforce
- Master's degree
- SQL
3d
Partner Solutions Architect
Nebius —Dublin, County Dublin
- Remote
- Azure
- AWS
- AI
Quick apply
Temp - Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
Senior Solution Architect - Engine by Starling
Starling —Dublin, County Dublin
- Full-time
- Hybrid work
- System design
- Communication skills
- Banking
- Life insurance
Quick apply
IT Security Architect
Glanbia Foods —Dublin, County Dublin
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
Solutions Architect
Information Services Corporation —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
Customer Solutions Architect, Manager
Fivetran —Dublin, County Dublin
- Full-time
- Remote
- Leadership
- Annual leave
- Sick pay
Quick apply
Senior Solution Architect – D365 CE
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- Customer service
- JavaScript
Quick apply
IT Platform Lead
Supermetrics —Dublin, County Dublin
- AI
- Python
Quick apply
Service Driver HGV - Shred-It
Stericycle —Dublin, County Dublin
- Heavy lifting
- Customer service
- Life insurance
Senior Solution Architect
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Communication skills
- Negotiation
13d
Oracle Cloud Financials Solution Architect, Hybrid
Deloitte —Dublin, County Dublin
- €90,000 a year
- Full-time
- Hybrid work
- Oracle
- Business development
- Leadership
UKI Technology Consulting - SAP Solution Architect - Ireland - Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Engineering
- Master's degree
- Gym membership
- Referral programme
Technical Support Engineer - German or French
Salesforce —Dublin, County Dublin
- Full-time
2d
Consulting Solutions Architect
TransAct, a Presidio Company —Dublin, County Dublin
- Hybrid work
- Sales
- IT
- AI
2d

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Service Desk Agent - Contractor

Atos -
Dublin, County Dublin

Apply Now

Job details

Fixed term
€29,000 a year
1 day ago

Qualifications

Customer service
English
Windows
IT
CompTIA A+

Full job description

About Atos Group

Atos Group is a global leader in digital transformation with c. 52,000 employees and annual revenue of c. € 10 billion, operating in 54 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The opportunity

Atos is a global leader in managed services, delivering hybrid cloud infrastructure, workplace experience, and technology solutions to clients worldwide. We are a 48,000 strong worldwide team with a clear ambition: to apply digital technology to advance what matters for our clients and society at large in 69 countries. With our passionate experts and world-class partners, we design digital solutions from every day to the mission critical.

By bringing together expertise, confidence, enthusiasm and a collaborative spirit that includes a diverse range of perspectives, we can create something far greater than the sum of its parts. At Atos, we believe that this is the right approach for the future. It is remarkably powerful. It is capable of creating real change in the world.

The role

The Service Desk Agent provides technical support and assistance to end users of IT services

provided by the company. As a Service Desk Agent, you will remotely troubleshoot and repair local hardware and software issues for Customers in Ireland.

The role is a fixed-term one for a period of 12 months.

Key responsibilities:

Provide remote IT assistance and support to end users:

Troubleshoot and repair local hardware and software issues
Manage authorization and supply of key hardware and software requests
Administer solutions to meet customer needs
Identify and communicate major incidents to key stakeholders

Maintain standard builds for Atos systems
Create and maintain technical and problem/resolution documentation

Skills we can’t do without:

Fluent English Language Skills: Able to communicate with customers on a day-to-day basis via telephone, email & chat services. Able to quickly build rapport with customers, colleagues and management
Conceptual Thinking: Can quickly grasp the underlying issues in complex problems or situations.
Flexibility: Takes account of new information or changed circumstances and modifies their approach accordingly.
Creativity: Takes innovative approaches to problem solving and devises inventive and creative solutions.
Follow-up and Monitoring: Checks progress against targets, reporting as necessary and taking action to resolve exceptions.
High level of motivation and focus on daily tasks
Enthusiasm to seek out opportunities within the business

This position does not require any specific qualifications. However, we look out for applicants who can show any of the below:

Working knowledge of Windows 10 and 11
ITIL methodology awareness
6+ months previous IT contact center or customer service experience. Otherwise, has worked in a target driven environment where incidents must be managed within specific SLA’s
Relevant IT Certification or equivalent (e.g. MD100, MS900, CompTIA A+)

Work location:

Fully on-site position - Atos office, Dundrum, Dublin, Ireland

Compensation:

Contract circa 29K per annum

Diversity, Equity & Inclusion

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - [email protected]

Apply Now

Refine Your Search

it jobs in dublin 2, d

Service Desk Agent - Contractor

Technical Support Manager

Platform and Solution Architect

Microsoft Business Central Solutions Architect

Microsoft Business Central Solutions Architect - contract

GTM Systems Administrator

Partner Solutions Architect

Temp - Information Technology Cross-Function Vice President

Senior Solution Architect - Engine by Starling

IT Security Architect

Solutions Architect

Customer Solutions Architect, Manager

Senior Solution Architect – D365 CE

IT Platform Lead

Service Driver HGV - Shred-It

Senior Solution Architect

Oracle Cloud Financials Solution Architect, Hybrid

UKI Technology Consulting - SAP Solution Architect - Ireland - Senior Manager

Technical Support Engineer - German or French

Consulting Solutions Architect

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