Find It Jobs in Belgard, D

Technical Support Engineer 2
Dell Technologies —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Analysis skills
2d
Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B) - Norwegian, Finnish, or Dutch speaking
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- Windows
- Analysis skills
2d
Technical Support Engineer 3, Premier - EMEA
Datadog —Dublin, County Dublin
- Weekend availability
- Linux
- Employee stock purchase plan
Quick apply
Sr Escalation Manager, Technical Support
Palo Alto Networks —Dublin, County Dublin
- Full-time
- Computer Science
- Salesforce
- DevOps
Procurement Platform IT Owner - VP
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Oracle
- Annual leave
IT Security Assistant Vice President
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €44,000–€84,000 a year
- Hybrid work
- Scripting
- Communication skills
- Python
- Annual leave
Manager - Technical Support
Sprinklr —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Management
- Social media management
- Annual leave
Senior IT Security & Network Engineer / Architect 12-Month Contract | Dublin
Hadfield Green —DUBLIN 2, County Dublin
- Communication skills
- Python
IT Systems Analyst - EMEA Change
American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch) —DUBLIN 1, County Dublin
- Full-time
Quick apply
Senior Network Engineer - Solution Test
Arista Networks —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Scripting
Quick apply
Network Engineer
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Systems Analyst - Investment Management Platform, Charles River Development, Officer
State Street —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- Computer Science
1d
Solutions Architect
DAA —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- SQL
Databricks Solution Architect – Financial Crime & Banking
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
CCNP Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€75,000 a month
- Full-time
- Communication skills
Quick apply
Optical Network Engineer
Elwood Roberts —Dublin, County Dublin
- €90,000–€100,000 a month
- Full-time
- Bachelor's degree
- No degree
Quick apply
Third Party Mgmt Platform IT Owner - VP
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- DevOps
- Annual leave
German-Speaking Senior Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Analysis skills
Engineering Manager - AI Helpdesk
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
10d
Internal Audit Manager - IT
Accenture —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Presentation skills

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Technical Support Engineer 2

Dell Technologies -
Dublin, County Dublin

Apply Now

Job details

Full-time
2 days ago

Qualifications

Azure
CCNP
CCNA
AWS
Analysis skills
BGP
Mentoring
WAN
Communication skills

Full job description

Technical Support Engineer 2 – Dell/Nvidia AI Networking

Location: Dublin

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge is we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer 2 supporting Dell & Nvidia AI Networking in Cherrywood, Ireland.

What you’ll achieve

As a Technical Support Engineer 2, you will be responsible for resolving Dell Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.

You will:

Own of Enterprise Customer-reported issues from various Intake models and work with customers and other stakeholders until resolution to the customer’s satisfaction
Comprehensively document all the relevant technical information throughout the life cycle and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
During Resolution, coordinate with multiple Internal stakeholders like Engineering, Backline Teams, Other Lobs etc.
Contribute to HW and SW quality of Dell & Nvidia AI Networking products by reporting bugs and issues to Backline teams.
Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures and follow the necessary processes and utilize relevant tools as per guidelines to achieve resolution (Examples: Training/Mentoring, Knowledge Sharing, Projects, Tasks etc.)

Essential Requirements:

2 years of experience integrating and troubleshooting a broad range of technologies, including Servers, Storage, and Networking in a datacenter environment
Strong understanding of networking fundamentals, including Layer 2 and Layer 3 technologies, routing and switching concepts, authentication and authorization mechanisms (AAA), and common network troubleshooting methodologies.
Experience supporting modern networking environments, including cloud networking, datacenter architectures, SD-WAN, and Linux-based systems. Familiarity with technologies such as BGP, VXLAN, and EVPN is desirable.
Excellent communication Skills with strong analytical & troubleshooting skills and the ability to quickly judge priorities during challenging situations.

Desirable Requirements:

Experience working in highly technical, highly complex enterprise customer environments
CCNA/CCNP.
Experience working in highly technical, highly complex enterprise customer environments
Excellent communication Skills with strong analytical & troubleshooting skills and the ability to quickly judge priorities during challenging situations
CCNA/CCNP, CCDP/CCDE, JNCP/JNCIE, Dell Proven Professional certifications
RHA, BCNP/BCFP, CWNP/ACMP/ACMX/ACDX/CWNE, VCP/VCAP, MCSE/MSM, AWS /Microsoft Azure Cloud associated technological certifications

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Apply Now

Refine Your Search

it jobs in belgard, d

Technical Support Engineer 2

Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B) - Norwegian, Finnish, or Dutch speaking

Technical Support Engineer 3, Premier - EMEA

Sr Escalation Manager, Technical Support

Procurement Platform IT Owner - VP

IT Security Assistant Vice President

Manager - Technical Support

Senior IT Security & Network Engineer / Architect 12-Month Contract | Dublin

IT Systems Analyst - EMEA Change

Senior Network Engineer - Solution Test

Network Engineer

Systems Analyst - Investment Management Platform, Charles River Development, Officer

Solutions Architect

Databricks Solution Architect – Financial Crime & Banking

CCNP Network Engineer

Optical Network Engineer

Third Party Mgmt Platform IT Owner - VP

German-Speaking Senior Technical Support Engineer – Elastic Cloud Storage

Engineering Manager - AI Helpdesk

Internal Audit Manager - IT

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