Find It Jobs in Belgard, D

Service Desk Lead
Applegreen Stores —Dublin, County Dublin
- Full-time
- Management
- Computer Science
- Customer service
Quick apply
6d
Digital Cloud Solution Architect - People Manager
Microsoft —Dublin, County Dublin
- €80,000–€151,700 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
3d
Platform and Solution Architect
Fresenius Medical Care —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- English
- AWS
Senior Network Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Project management
- Bachelor's degree
- Agile
Solution Architect ROI
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- No degree
Quick apply
10d
UKI Technology Consulting - SAP Solution Architect - Ireland - Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Engineering
- Master's degree
- Gym membership
- Referral programme
Solutions Architect - Italian Speaker
MongoDB —Dublin, County Dublin
- Azure
- Sales
- Java
Principal Solutions Architect
MongoDB —Dublin, County Dublin
- Remote
- Azure
- Sales
- Java

More jobs to discover

Find similar jobs that you might be interested in.

Digital Cloud Solution Architect - People Manager
Microsoft —Dublin, County Dublin
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND experience in technical architect, technical consulting, design…
€80,000–€151,700 a year
3d
Senior Project Manager (Contract) - Infrastructure
Codec —Dublin, County Dublin
Exceptional planning, organisation and prioritisation skills. Direct technical project teams, solution architects, consultants and third-party vendors.
Quick apply

I want to receive the latest job alerts for it in belgard, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near belgard, d

Solution Architect jobs in Dublin, County Dublin

Senior Network Engineer jobs in Dublin, County Dublin

Software Architect jobs in Bengaluru, Karnataka

Solution Architect jobs in Nenagh, County Tipperary

Architect jobs in County Mayo

Associate Architect jobs in Dublin, County Dublin

Cloud Architect Contract jobs in Dublin, County Dublin

It Architect jobs in Dublin, County Dublin

Solution Architect jobs in Cork, County Cork

Solution Architect jobs in Galway, County Galway

City Architect jobs in Dublin, County Dublin

Senior Network Engineer jobs in Citywest, County Dublin

Field Service Engineer Semiconductor jobs in Dublin, County Dublin

Project Engineer jobs in Dublin, County Dublin

Remote Software Engineer jobs in Dublin, County Dublin

Ireland Civil Service jobs in Naas, County Kildare

Customer Service jobs in Dundalk, County Louth

Entry Level Customer Service jobs in Dublin, County Dublin

Customer Service jobs in Blanchardstown, County Dublin

Enterprise Architect jobs in County Dublin

Service Desk Lead

Applegreen Stores -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
6 days ago

Qualifications

Management
Computer Science
Customer service
Windows
Mentoring
ServiceNow
IT
Leadership
Communication skills
Information Technology

Full job description

Role Introduction:

Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over 4BN in annual revenue, operating 600 Motorway Service Plazas and forecourt sites internationally and employing over 17,000 people.

Applegreen is in a rapid growth phase and to support this ambitious growth, we are seeking to onboard a Service Desk Lead to join our team.

This role will form part of the IT Operations team and reports to the Service Delivery Manager. The successful candidate will be a confident people person who can fit into Applegreenseamlessly and adopt a hands-on approach to their role.

Key Responsibilities:

Lead the day-to-day operation of the IT Service Desk, ensuring incidents, requests and escalations are managed within agreed service levels.

Manage, coach and develop Service Desk Technicians, building technical capability, customer focus and consistent ways of working.

Act as an escalation point for complex, high-priority and major incidents, coordinating internal teams, third-party partners and stakeholders through to resolution.

Monitor queue performance, ticket quality, SLA adherence and aged tickets, taking proactive action to maintain service standards.

Produce high-level service reporting on team performance, service trends, SLA performance and improvement areas.

Support resource planning, workload distribution, cover arrangements and prioritisation of urgent business needs.

Develop service desk processes, knowledge articles, reporting, service improvements and operational standards with the Service Delivery Manager.

Build strong working relationships with key business users and IT colleagues to ensure support requirements are understood, prioritised and communicated clearly.

Work with third-party vendors and service partners to support supplier performance, escalations and SLA management.

Contribute to incident reviews, problem management and continuous improvement, identifying recurring issues and opportunities to improve the user experience.

The Candidate should have the following:

Qualifications, experience & skills

Previous experience in an IT Service Desk, Desktop Support or IT Operations environment, with experience leading or mentoring a team.

Strong technical understanding of end-user computing, Microsoft 365, Windows devices, mobile devices, networking fundamentals and common retail / site technology support processes.

Strong understanding of retail environments, with a genuine interest in complex retail IT operations and the technology dependencies that support trading, customer service and operational continuity.

Experience working with third-party vendors and managed service providers, including coordinating escalations, tracking service commitments and supporting multiple SLA streams.

Experience working with and managing ITSM or ticket management tools (Freshservice, ServiceNow etc.), with a strong understanding of incident, request, escalation and knowledge management practices.

Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.

Ability to prioritise competing demands, manage escalations calmly and maintain service quality in a fast-paced operational environment.

A relevant third-level qualification in IT, Computer Science or a related discipline, or equivalent experience.

Additional key skills & attributes:

A dynamic individual who adapts well to change and can thrive in a rapidly growing organisation that continues to evolve.

Proven track record of delivering to tight deadlines.

A highly organised individual with ability to plan and prioritise workloads effectively for maximum impact and adapt around changing priorities as required.

Ability to execute directly at high quality and pace.

Excellent drive, enthusiasm and commitment and a keen interest in developing a career in Applegreen.

A can do attitude and a positive solution focused mindset.

Has strong commercial acumen and a focus on delivering value to the business.

Exceptional interpersonal skills, and ability to engage and develop relationships with individuals at all levels of the organisation.

Be a self-starter, and also be able to work collaboratively as a member of a highly interdependent team across many parts of Applegreen.

Is resilient, calm under pressure and comfortable dealing with ambiguity.

Has sound judgement and objective logical decision-making skills.

Has strong leadership potential and management skills, who will be a role model for the people and culture at Applegreen.

Willing to travel ad hoc if required in addition to supporting out of hours as required.

Illustrative Application & Screening Process (subject to change):

Application Process:

o Please submit an up to date tailored CV (max 2 pages).

Interview & Selection Process:

o Two interview rounds will be required for this role.

Quick apply

Refine Your Search

it jobs in belgard, d

Service Desk Lead

Digital Cloud Solution Architect - People Manager

Platform and Solution Architect

Senior Network Engineer

Solution Architect ROI

UKI Technology Consulting - SAP Solution Architect - Ireland - Senior Manager

Solutions Architect - Italian Speaker

Principal Solutions Architect

More jobs to discover

I want to receive the latest job alerts for it in belgard, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected