Find Escalation specialist Jobs in Dublin, D

Regional HR Service Delivery Manager (EMEA)
Globalli —Dublin, County Dublin
- Remote
- English
- Human resources
- Communication skills
Quick apply
8h
Programme Director
Skillsource —Dublin, County Dublin
- Azure
- Management
- No degree
Quick apply
20h
Associate/Senior Associate, Security Master - Private Debt
StepStone Group —Dublin, County Dublin
- Finance
- Master's degree
- Bachelor's degree
Senior Specialist Regulatory Key Initiatives
Viatris —Northern Cross, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
CNM1 Marys Ward
Beaumont Hospital —Dublin, County Dublin
- Full-time
- Nursing
- Clinic
- Operating room
5d
Senior Oracle ERP Service Delivery Manager
Version 1 —Dublin, County Dublin
- €70,000–€75,000 a year
- Full-time
- Hybrid work
- Oracle
- ERP systems
- AWS
Quick apply
Bureau Manager, Payroll Team - Hybrid
Deloitte —Dublin, County Dublin
- €68,600 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Leadership
13d
Asset Management Utilities Engineering Technician(Plumber)
DAA —Dublin, County Dublin
- Full-time
- Microsoft Office
- Plumbing
- No degree
Senior Financial Analyst
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Bid Manager
Sisk —Dublin, County Dublin
- Full-time
- Civil Engineering
- Communication skills
Senior Regional Environmental Manager – EMEA, AWS Environmental
Amazon Data Services Ireland Limited - A65 —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Communication skills
Senior Specialist, Fund/Client Accounting
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Accounting
- Business
- Leadership
- Annual leave
Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Senior Technical Operations Engineer, Manufacturing Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
Platform Owner - Public Cloud
Primark —Dublin, County Dublin
- Azure
- Leadership
Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Executive Director - Pensions Actuary
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Business
- Gym membership
Manager Engineering Operations
Digital Realty —Dublin, County Dublin
- Full-time
- Team management
- In-person
- Communication skills
5d
Platform Manager Integrations
Primark —Dublin, County Dublin
- Product management
- Leadership
- Communication skills
Senior SCADA Engineer
EMR Integrated Solutions —Dunboyne, County Meath
- €62,368–€65,486 a year
- Full-time
- Hybrid work
- Engineering
- Windows
- SQL
Quick apply

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Regional HR Service Delivery Manager (EMEA)

Globalli
Dublin, County Dublin

Quick apply

Job details

8 hours ago

Qualifications

Multilingual
English
Human resources
Communication skills

Full job description

The Regional HR Service Delivery Manager will play a pivotal role in building and overseeing HR service delivery operations for their assigned region, ensuring client and employee HR tickets and inquiries are resolved accurately and on time as Globalli scales. This role builds the team, infrastructure, and knowledge base needed to support HR service delivery, while navigating global HR rules and client-specific cases to maintain compliance and adherence to regulatory standards across the region.

Key Responsibilities:

Regional HR Service Delivery and Scalability

Serve as the regional subject matter expert for HR processes, country-specific requirements, and client-specific case handling.
Establish and maintain SOPs, playbooks, and a knowledge base that enable the team to operate accurately and consistently as headcount and client volume scale.
Collaborate cross-functionally with Payroll Operations, Account Management, Product, Legal, and Risk & Compliance to enhance HR service delivery and educate internal teams.
Manage client and employee HR tickets and inquiries, ensuring timely resolution and high client and employee satisfaction.
Troubleshoot HR service delivery issues and collaborate with internal and external stakeholders to reach timely resolutions across multiple employment models.
Create and maintain comprehensive documentation, including case-handling guides and compliant standard operating procedures (SOPs).
Build out and lead a regional team of HR Delivery Specialists and Employee Relationship Coordinators to support Globalli's growth.

HR Service Delivery Compliance, Escalations and Regional Readiness

Regional HR service ownership: Oversee Globalli's ability to deliver HR services within the assigned region, aligning operational capacity with business demand.
Compliance navigation: Apply global and regional HR rules and regulations to client-specific and cross-border cases to maintain compliance and adherence to regulatory standards.
Issue resolution: Investigate and resolve HR service escalations and complex client or employee cases.
Documentation and reporting: Maintain accurate, audit-ready documentation of HR service processes, controls, and compliance.
Regulatory monitoring: Track and interpret HR legislation and regulatory changes, document impacts, and communicate updates to internal teams.
Escalation management: Serve as the escalation point for client and employee HR complaints, ensuring they are managed fairly and effectively and root causes addressed to prevent recurrence.
Implementation oversight: Coordinate and oversee the onboarding of new countries and clients into HR service delivery, ensuring scalable operational processes.
Local vendor engagement: Coordinate with local vendors, including local counsel, as need to support compliant HR service delivery in region-specific and complex cases.
KPI and SLA management: Monitor KPIs and SLAs for HR service delivery across the region.

What You'll Bring:

5+ years of proven HR service delivery experience managing multi-country or regional HR operations in a high-growth or startup environment.
Strong communication skills with the ability to explain complex information clearly across formats.
Hands-on experience building and scaling a team and its supporting infrastructure (SOPs, knowledge base) in a fast-growing environment.
Working knowledge of global HR rules and regulations, with the ability to apply them to client-specific and cross-border cases.
Comfortable working remotely and independently in a fast-paced, evolving environment.
Multilingual capabilities (English required; additional languages a plus).
Client-Centric Approach: Experience supporting high-touch enterprise accounts and managing escalations with professionalism.
Problem-Solving Skills: Skilled in resolving complex client and employee HR tickets and inquiries in a timely manner.
Adaptability: Thrive in ambiguity and adapt quickly to shifting priorities and jurisdictions.
Analytical Mindset: Strong documentation skills with a focus on building infrastructure and knowledge bases that support scale.

Quick apply

Refine Your Search

escalation specialist jobs in dublin, d

Regional HR Service Delivery Manager (EMEA)

Programme Director

Associate/Senior Associate, Security Master - Private Debt

Senior Specialist Regulatory Key Initiatives

CNM1 Marys Ward

Senior Oracle ERP Service Delivery Manager

Bureau Manager, Payroll Team - Hybrid

Asset Management Utilities Engineering Technician(Plumber)

Senior Financial Analyst

Bid Manager

Senior Regional Environmental Manager – EMEA, AWS Environmental

Senior Specialist, Fund/Client Accounting

Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing

Senior Technical Operations Engineer, Manufacturing Operations

Platform Owner - Public Cloud

Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing

Executive Director - Pensions Actuary

Manager Engineering Operations

Platform Manager Integrations

Senior SCADA Engineer

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Key Responsibilities:

Regional HR Service Delivery and Scalability

HR Service Delivery Compliance, Escalations and Regional Readiness

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