Find Technical assistant Jobs in Dublin, D

Service Desk Administrator
Tomorrows World —DUBLIN 12, County Dublin
- €33,000–€36,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
4h
Tax Assistant Manager - Private Clients
Crowe Ireland —Dublin, County Dublin
- Full-time
- Supervising experience
- Project management
- Communication skills
Sr. Lead Security Engineer
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- Engineering
- Java
Senior CT Radiographer
Blackrock Health Hermitage Clinic —Lucan, County Dublin
- Full-time
- Clinic
- Bachelor's degree
- Communication skills
- Free parking
- Employee assistance program
Quick apply
12d
Senior Estimator
Sisk —Dublin, County Dublin
- Full-time
- Project management
- Construction experience
- Budgeting
- Annual leave
Assistant Tax Manager
CBTax —Dublin, County Dublin
Quick apply
Senior Engineer
Sisk —Dublin, County Dublin
- Full-time
- Microsoft Office
- Bachelor's degree
- Communication skills
- Annual leave
Associate Director – Global Statutory Audit
Grant Thornton —Dublin, County Dublin
- Full-time
- Continuous improvement
- Communication skills
Principal Platform Architect
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- AWS
- AI
Senior RAG Engineer
Newcode.ai —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- SQL
- Python
- Work from home
Quick apply
5d
Commercial Manager:Transportation
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- English
- Business
Senior Pway Engineer
Arcadis —Dublin, County Dublin
- Engineering
- Civil Engineering
Corporate Tax FDI Senior Manager
Deloitte —Dublin, County Dublin
- €81,300 a year
- Full-time
- Leadership
Tax Resolutions Senior Associate / Assistant Manager / Manager
CBTax —Dublin, County Dublin
- Analysis skills
- No degree
- Communication skills
Quick apply
Senior Project Manager - Civil Infrastructure
Ramboll —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- Construction experience
- Annual leave
Quick apply
Tax Senior Manager
Saffery —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Profit sharing
- Annual leave
German Speaking Principal Project Manager / Associate Project Manager, TRANSPORT PROJECT MANAGEMENT TEAM
Ramboll —Swords, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- IT
Quick apply
QA Engineer
Grouper —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Java
- Bachelor's degree
Quick apply
IT Manager
D|RES Properties —Donnybrook, County Dublin
- Full-time
- Microsoft Access
- Computer Science
- Master's degree
Quick apply
Italian Associate Linguist
TELUS Digital —Dublin, County Dublin
- English
- AI
- Communication skills
Quick apply
21h

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Service Desk Administrator

Tomorrows World -
DUBLIN 12, County Dublin

Quick apply

Job details

Part-time | Full-time
€33,000–€36,000 a year
4 hours ago

Benefits

Work from home
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
IT support
Organisational skills
IT
Communication skills
Time management
Help desk

Full job description

Job Overview

We are seeking a highly organised and customer-focused Service Desk Administrative Assistant to support the day-to-day operations of our IT Service Desk. Acting as the first point of contact for users, you will manage incoming support requests, coordinate with field technicians, maintain accurate service records, and ensure a high standard of customer communication throughout the support process.

This role is ideal for someone with excellent administrative skills, strong communication abilities, and experience working within an IT support environment.

Key Responsibilities

Serve as the first point of contact for IT support requests via phone, email, and Microsoft Teams.
Log, categorise, prioritise, and update support tickets using the Freshdesk ticketing system (or a similar ITSM platform).
Monitor ticket queues to ensure incidents and service requests are assigned, progressed, and resolved within agreed service levels.
Coordinate with field technicians to schedule on-site support visits and communicate updates between technical teams and end users.
Keep users informed of ticket progress, expected resolution times, and outcomes in a clear, professional, and non-technical manner where appropriate.
Maintain accurate service desk documentation, records, and administrative reports.
Assist with general service desk administration, including tracking recurring issues, updating knowledge base articles, and supporting continuous service improvement initiatives.
Escalate unresolved or high-priority issues to the appropriate technical teams while ensuring effective follow-up.

Skills & Qualifications

Previous experience in a Service Desk, IT Help Desk, or administrative support role within an IT environment.
Strong working knowledge of Microsoft 365 applications, including Outlook, Word, Excel, Teams, and related Office applications.
Experience using Freshdesk or another IT Service Management (ITSM) ticketing system.
Excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously.
Strong verbal and written communication skills with the ability to interact confidently with both technical teams and non-technical users.
Excellent customer service skills with a professional, patient, and solutions-focused approach.
High attention to detail and the ability to maintain accurate records and documentation.
A proactive attitude with strong problem-solving and time management skills.

Salary is determined by the role's part-time or full-time hours

Pay: €33,000.00-€36,000.00 per year

Benefits:

On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

technical assistant jobs in dublin, d

Service Desk Administrator

Tax Assistant Manager - Private Clients

Sr. Lead Security Engineer

Senior CT Radiographer

Senior Estimator

Assistant Tax Manager

Senior Engineer

Associate Director – Global Statutory Audit

Principal Platform Architect

Senior RAG Engineer

Commercial Manager:Transportation

Senior Pway Engineer

Corporate Tax FDI Senior Manager

Tax Resolutions Senior Associate / Assistant Manager / Manager

Senior Project Manager - Civil Infrastructure

Tax Senior Manager

German Speaking Principal Project Manager / Associate Project Manager, TRANSPORT PROJECT MANAGEMENT TEAM

QA Engineer

IT Manager

Italian Associate Linguist

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