Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for an experienced Senior Product Manager to join our ever evolving Product team and help shape the future of global commerce.
What You’ll Own
Our Product Managers take a leading role in defining, designing, building and bringing to market Global Payments products and capabilities.
Working within the API Experience Team within the wider Merchant organization, the Senior Product Manager will focus on our Genius and Point-of-Sale (POS) solutions, Value-Added Services (VAS), and Integrated Partner products. The goal is to deliver a world-class integration and user experience for new and existing capabilities for our merchants, partners, and their developers.
This role is responsible for helping to shape commercially compelling solutions that drive partner growth, merchant adoption, and revenue outcomes. A primary focus is championing a "Single-In" philosophy, ensuring that the experience is unified and consistent across the entire lifecycle from the initial technical integration to deep-dive data reporting. You will translate market opportunities into prioritised, executable roadmaps that deliver reliable, scalable, and merchant-ready solutions.
What You'll Bring
Our ideal Senior Product Manager will have a background in defining, designing, and building new product capabilities, documenting them to a high standard, and bringing those features to market across all Global Payments geographic regions and business units. While experience with APIs is important, a strong background in managing a diverse product portfolio including hardware (POS), software platforms (Genius), and partner integrations is key.
Key Responsibilities
"Single-In" Integration Strategy: Drive a unified integration experience, ensuring that partners can access the full breadth of Genius POS and Integrated Partner capabilities through a single, consistent entry point to reduce friction and accelerate time-to-market.
Proposition Strategy & Management: Act as the owner for the Genius ecosystem for Single-In API, defining the vision to maintain market leadership through a standardised and repeatable partner framework.
VAS Ownership and Delivery: Own the API proposition for Value Added Services ensuring merchant and partners can benefit from services that can help grow a merchant's business.
Requirements Gathering: Create business and functional requirements for the technical delivery teams.
API Design: Dilently design product changes, within your team, to exacting standards. This may include using OAS for APIs, creating user stories, mock-ups, and step-by-step guides.
Lifecycle Management: Manage the product life cycle, from conception through to product launch and ensuring that the go-to-market needs are met.
Documentation: Proactively document changes to product capabilities for publication on internal training sites, developer portals, and within marketing collateral as required.
Agile Delivery: Work side-by-side with scrum-masters and development team leads to drive efficient and rapid delivery of product needs.
Stakeholder Alignment: Facilitate communication across the organization to maintain alignment on the current product state and vision. Ensure key stakeholders are aware of impacts and prioritization required.
Vision & Strategy: Own and drive the vision for your defined set of products/capabilities (Genius, POS, VAS, Integrated Partners) to solve customer problems.
Market Analysis: Undertake market research and competitor analysis for your defined set of products/capabilities.
Performance Metrics: Managing the performance of your products in the market, ensuring the adoption by pilot customers and utilising customer feedback and product metrics to ensure your products are successful in the market.
Thought Leadership
Regional Enablement: Develop and deliver training to our Regional Product, Sales and Customer Success teams so they can best support their customers.
Best Practices: Facilitate knowledge sharing and guide Regional Product teams on product management best practices and enable these teams to reach maturity.
About You
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You possess a strong attention to detail.
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You want to take full ownership of your products from end-to-end.
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You should have strong written and verbal communication skills and be able to dig into complex problems and be able to articulate them clearly and succinctly.
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You are a creative problem solver who loves collaborating across teams both locally and globally.
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You collaborate to solve problems and can use relationships to gain input and trust from other Product Managers, Sales, Customer Success, Architects and Designers.
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You’re constantly looking at the market, at our competitors and how merchants are using technology to enable their sales strategies.
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You’re interested in continuous learning and development and are ambitious to grow your career at Global Payments.
Qualifications and Experience
The Senior Product Manager will require:
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Experience: A minimum of 5 years of product management experience.
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Industry Knowledge: A knowledge of payments technologies, POS systems, and partner ecosystems is essential.
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Specification Standards: A passion for API design and documentation using the OpenAPI Specification (OAS) is a plus.
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Technical Background: A background in software engineering is preferable but not essential.
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Collaboration: Self-motivated with a proven track record of delivering success while operating within a team environment.
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Tools: Experience with Stoplight, GitHub, SDKs and Libraries and Developer Portals is a plus.
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Go-To-Market: Experience bringing customer and merchant-facing products to market.
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Education: A Bachelor’s degree in a business or technology field from a college or university, or comparable market experience or training.
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Executive Presence: Excellent presentation and communication skills, with experience presenting up to C-level executives.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
