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Application Analyst

AXA -
Shannon, County Clare

Apply Now

Job details

Permanent
2 hours ago

Benefits

Employee discount

Qualifications

Customer service
Computer networking
Agile
IT
Information Technology

Full job description

Job Description:

AXA Partners is seeking a Application Analyst to join the team in Shannon. An exciting opportunity to proactively engage in the support and cost effective delivery of support solutions for a vast number of Business Applications across 25 countries. Serving as a liaison between the IT and the Business organizations, the Application Analyst will perform a key role within AXA Partners IT.

What you’ll be doing:

Serve as a Application Analyst on IT Business Applications

Analyses and validates Support incidents and resolves if possible on first contact

Managing Tickets on Various Ticketing Systems

Translates Support Incidents into defect tracking tool and liaises with 3rd line support functions or suppliers to manage delivery

Ensure proactive management of incidents and communication regarding the progress with client groups and wider business as necessary

Serves as direct liaison to the business in order to manage the Product Owners prioritization

Maintains functional peer relationships across the various business functions, clients and suppliers

Participates in continuous process improvement activities and support quality initiatives

Supports operations with adhoc queries/questions and Application Training needs

Manages communication for System Performance Issues with the business and the Network, DBA, Server teams

Manages associated Change Controls as part of the Release Management Process

Supports IT Strategic Projects including Application Platform migrations such as transition to Cloud

Assist with the delivery of Technical Enhancements to supported Applications

Engages in resolutions for IT controllership issues/tasks for Support Function

Willing to take on support ownership of new applications including Training/Learning/Engaging with Suppliers

Support and maintain the related tools such as Application Servers & Application Services

Test, Debug and Troubleshoot the applications, as required

Collaborate with other teams with IT and Business for end-to end delivery of the solutions

What you’ll bring:

Experience in SLA delivery and working under pressure

Experience in client engagement and an appreciation of excellence in customer service

Experience in Business and Systems analysis

Familiarity with basic networking and infrastructure design principles

Solid written and oral communication. Experience coordinating with various IT functions such as Networks, Security, and QA etc.

Knowledge and experience in implementing/supporting Security best practices

Ability to quickly grasp business and technical concepts and articulate these in an unambiguous and concise manner

Ability to work on own initiative

Broad understanding of business, business technology and business applications

Experience in working in an Agile Environment

Commercial Focus

Responsiveness to Change

Security Mindset

Qualifications

Relevant third level degree in Information Technology or equivalent

2+ years of experience in Information Technology

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary

Annual Company & Performance Based Bonus

Group Personal Pension Plan

Life assurance

Health Care Subsidy

Hybrid Working Model

AXA Employee Discounts

Education Support and Learning Opportunities

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Apply Now

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