Find It Jobs in Killester, D

Track Manager - ServiceNow, IT Service Management
HCLTech —Dublin, County Dublin
- On call
- Leadership
- Communication skills
Network Engineer
Telnyx —Dublin, County Dublin
- Remote
- Scripting
- Linux
- Communication skills
Quick apply
Network Engineer
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
6d
SAP SCM Solution Architect
Bluecrux —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- English
- Master's degree
Quick apply
Staff Network Engineer
Cadence Design Systems —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Employee stock purchase plan
- Life insurance
CCNP Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€75,000 a month
- Full-time
- Communication skills
Quick apply
Information Systems - Lecturer
City Education Group —Dublin, County Dublin
- Part-time
- Microsoft Excel
- Bachelor's degree
- No degree
11h
Solution Architect – GraphQL
Datamatics Technologies —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
Quick apply
EHR Systems Analyst
UPMC —Dublin, County Dublin
- Clinic
- IT
- Annual leave
Senior Network Engineer - Solution Test
Arista Networks —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Scripting
Quick apply
Director, RDU IT – Business Partner, Quality
Alexion Pharmaceuticals,Inc. —Dublin, County Dublin
- Bachelor's degree
- IT
- Business
1d
Senior Network Engineer
TechBiz Global GmbH —Dublin, County Dublin
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
Quick apply
IT Infrastructure Project Manager
Elwood Roberts —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Quick apply
Solutions Architect
Information Services Corporation —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
Helpdesk Assistant Team Leader
Mitie —Dublin, County Dublin
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Senior Systems Analyst
Sensori —Dublin, County Dublin
- €75,000–€80,000 a year
- Full-time
Quick apply
12d
Solution Architect - Engine by Starling
Starling —Dublin, County Dublin
- Full-time
- Hybrid work
- System design
- Communication skills
- Banking
- Life insurance
Quick apply
13d
Sr. Network Engineer
Glanbia Foods —Citywest, County Dublin
- Hybrid work
- Computer Science
- Bachelor's degree
IT Product Manager (LIMs)
Eurofins —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Agile
Quick apply
16h
Temp - Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year

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Track Manager - ServiceNow, IT Service Management

HCLTech -
Dublin, County Dublin

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Job details

Qualifications

ServiceNow
Root cause analysis
Leadership
Communication skills

Full job description

Dublin, Leinster
Job Summary

Improve operational effectiveness and efficiency within the organization by providing expertise and consulting, Incident Management + Change Management (Planning & Execution), On - call Escalation, Ticket Quality, Process adherence & Security compliance, Customer feedback (Appreciations, CSAT survey results), KB preparation and review, Knowledge sharing & documentation, Root cause analysis / Problem Management + Capacity / Architectural Management, SLA compliance for tickets and Value Add Training / Mentoring.

Key Responsibilities

Job Description • To work within their Governance & Strategic Business Unit • Responsible for developing processes and process documentation, procedure, policies, and process metrics, on job training and communication. • Responsible for development and integration of IT Governance processes, procedures, policies, and process metrics, with an emphasis on process integrations. • Conducts ITIL Process Maturity Assessments and prepares/presents high-level management briefs. Identify and assimilate similar and/or overlapping activities/initiatives within the IT • Provide process ownership through design, implementation and continuous improvement activities in the process life cycle. • Publicize activities and build commitment and consensus around Process Management activities • Improve operational effectiveness and efficiency within the organization by providing expertise and consulting, Incident Management + Change Management (Planning & Execution), On - call Escalation, Ticket Quality, Process adherence & Security compliance, Customer feedback (Appreciations, CSAT survey results), KB preparation and review, Knowledge sharing & documentation, Root cause analysis / Problem Management + Capacity / Architectural Management, SLA compliance for tickets and Value Add Training / Mentoring. • Standardizing/Improvising ITIL® processes and functions’ implementations in large complex IT environments • Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework using industry standard ITSM tools across organization • Capable of working as Functional Consultant for multiple process transformation implementations for a complex IT environment • Capable of developing and implementing new or improvising existing standard policies, processes, procedures, work instructions etc. • Capable of handling a small Process resource team and guide the team to deliver the required deliverables in timely manner (or working as individual contributor) for a large implementation or an R&D project, Incident Management + Change Management (Planning & Execution) On-call Escalation, Ticket Quality, Process adherence & Security compliance, Customer feedback (Appreciations, CSAT survey results), KB preparation and review, Knowledge sharing & documentation, Root cause analysis / Problem Management + Capacity / Architectural Management, SLA compliance for tickets and Value Add Training / Mentoring • Standardizing/Improvising ITIL® processes and functions’ implementations in large complex IT environments • Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework using industry standard ITSM tools across organization • Capable of working as Functional Consultant for multiple process transformation implementations for a complex IT environment • Capable of developing and implementing new or improvising existing standard policies, processes, procedures, work instructions etc. • Capable of handling a small Process resource team and guide the team to deliver the required deliverables in timely manner (or working as individual contributor) for a large implementation or an R&D project, Incident Management + Change Management (Planning & Execution) On-call Escalation, Ticket Quality, Process adherence & Security compliance, Customer feedback (Appreciations, CSAT survey results), KB preparation and review, Knowledge sharing & documentation, Root cause analysis / Problem Management + Capacity / Architectural Management, SLA compliance for tickets and Value Add Training / Mentoring • ITSM Proce

Skill Requirements

ITIL / ITSM framework using industry standard ITSM tools across organization. Leadership qualities Excellent communication skills

Other Requirements

Capable of handling a small Process resource team and guide the team to deliver the required deliverables in timely manner (or working as individual contributor) for a large implementation or an R&D project (1.) Incident Management, Change Management (Planning & Execution) On call Escalation Ticket Quality Process adherence & Security compliance Customer feedback (Appreciations, CSAT survey results) KB preparation and review, Knowledge sharing & documentation Root cause analysis / Problem Management, Capacity / Architectural Management SLA compliance for tickets Value Add Training / Mentoring

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it jobs in killester, d

Track Manager - ServiceNow, IT Service Management

Network Engineer

Network Engineer

SAP SCM Solution Architect

Staff Network Engineer

CCNP Network Engineer

Information Systems - Lecturer

Solution Architect – GraphQL

EHR Systems Analyst

Senior Network Engineer - Solution Test

Director, RDU IT – Business Partner, Quality

Senior Network Engineer

IT Infrastructure Project Manager

Solutions Architect

Helpdesk Assistant Team Leader

Senior Systems Analyst

Solution Architect - Engine by Starling

Sr. Network Engineer

IT Product Manager (LIMs)

Temp - Information Technology Cross-Function Vice President

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