Find Associate software Jobs in Dublin, D

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
Associate Deskside Support Engineer
Workhuman —Dublin, County Dublin
- Full-time
- Software troubleshooting
- Windows
- Communication skills
- Free parking
- Annual leave
QA Automation Engineer, Charles River Development, Senior Associate
State Street —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Java
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
ML Data associates
Elwood Roberts —Dublin, County Dublin
- €30,000 a year
- Full-time
- English
- AI
Quick apply
Full Stack Software Engineer, Charles River Development, Senior Associate
State Street —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Resident Experience Associate
CompassRock International —Dublin, County Dublin
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
- Sick pay
Quick apply
Software Engineer
iCIMS Talent Acquisition —DUBLIN 2, County Dublin
- Full-time
- Remote
- Bachelor's degree
- JavaScript
- Communication skills
- Annual leave
- Life insurance
Business Intelligence Developer - EHR Implementation
UPMC —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Software Development Engineer in Test (SDET)
Fiserv —Dublin, County Dublin
- Full-time
- Java
- AWS
- Software development
Japanese Speaking Technical Support Engineer
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
Associate / Senior Associate- Expenses Fund/Client Accounting (Multiple Openings)
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
Associate Principal/Principal Qualitative Research, Patient Centered Solutions
IQVIA —Dublin, County Dublin
- Full-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- English
AI Analyst - Architecture
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- System design
Junior Electrical Design Engineer
IN2 Design Partnership Ltd —Ranelagh, County Dublin
- €30,000–€40,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Electrical Engineering
- Annual leave
- Employee assistance program
Quick apply
13d
Financial Accountant - Senior Associate
Grant Thornton —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
13d
Senior Associate
Kroll —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Resource Forecasting & Documentation Coordinator
Ethos —Dublin, County Dublin
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
7d
IT Associate
CBTax —Dublin, County Dublin
- Software troubleshooting
- IT
- Communication skills
Quick apply
11d
R&D Technical Consultant
CBTax —Dublin, County Dublin
- Analysis skills
- In-person
Quick apply

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Azure
Microsoft Outlook
Japanese
Windows
Analysis skills
SharePoint
Communication skills
Active Directory
Intune

Full job description

Job Title: L1 / L2 Service Desk Technician

Location: Dublin 1, free parking

Contract Type: Permanent

Hybrid: 4 days on site, WFH on Fridays.

Working hours: 35 hours per week

Overview

We are seeking a skilled and customer-focused L1/L2 Service Desk Technician to deliver first- and second-line ICT support within an ITIL-aligned environment. This role is ideal for a proactive problem-solver with strong Microsoft 365 expertise and a passion for delivering excellent user support.

Key Responsibilities

Provide first and second line IT support, ensuring high levels of first-time resolution
Log and track incidents via the PFH client ticketing system in line with ITIL processes
Troubleshoot, resolve, and escalate technical issues as required
Own and manage problem tickets, identifying root causes and implementing fixes
Respond to and manage security alerts and incidents
Work closely with internal teams and third-party vendors to resolve issues
Maintain and update knowledge base articles, SOPs, and runbooks
Manage IT hardware and software assets
Support continuous service improvement initiatives

Essential Requirements

ITIL Foundation Certification (v4 minimum)
Strong experience in ITIL-based Service Desk environments (Incident, Problem, Change Management)
Proven troubleshooting, triage, and escalation skills
Excellent communication skills with a customer-first approach
Ability to work effectively as part of a team environment

Technical Skills & Experience

Windows 11 deployment and support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
Entra ID / Active Directory
Intune Endpoint Management and patching (incl. Azure Update Manager)
Microsoft Defender (Vulnerability Management & XDR)
Microsoft Teams & Teams Rooms
Experience managing security incidents and alerts

Desirable Certifications

Microsoft Endpoint Administrator Associate (MD-102 / MD-100)
Microsoft Security, Compliance & Identity Fundamentals (SC-900)
(Candidates working towards certification will be considered; certification must be achieved by contract start date)

Cybersecurity Awareness

Strong knowledge of:
- Phishing and social engineering risks
- Identity & Access Management (IAM)
- Multi-Factor Authentication (MFA)
- Zero Trust principles

What We’re Looking For

Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
A proactive, solutions-driven mindset
Commitment to high-quality customer service

Apply Now

If you’re passionate about IT support and want to work in a dynamic, customer-focused environment, we’d love to hear from you.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

IND1

Quick apply

Refine Your Search

associate software jobs in dublin, d

IT Support Engineer - Level 2

Associate Deskside Support Engineer

QA Automation Engineer, Charles River Development, Senior Associate

Associate Systems Administrator

ML Data associates

Full Stack Software Engineer, Charles River Development, Senior Associate

Resident Experience Associate

Software Engineer

Business Intelligence Developer - EHR Implementation

Software Development Engineer in Test (SDET)

Japanese Speaking Technical Support Engineer

Associate / Senior Associate- Expenses Fund/Client Accounting (Multiple Openings)

Associate Principal/Principal Qualitative Research, Patient Centered Solutions

AI Analyst - Architecture

Junior Electrical Design Engineer

Financial Accountant - Senior Associate

Senior Associate

Resource Forecasting & Documentation Coordinator

IT Associate

R&D Technical Consultant

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