Find Systems engineer/linux systems engineer, managed Jobs in Cork, C

Guest Relations Executive
Hayfield Manor Hotel —Cork, County Cork
- €14.50–€15.50 an hour
- Full-time
- Management
- Customer service
- English
- Free parking
- Employee assistance program
Quick apply
9d
Inside Sales Director, EMEA
WatchGuard Technologies, Inc. —Cork, County Cork
- Full-time
- Communication skills
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Cube Dental Co Ltd —Little Island, County Cork
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Site Foreman
MMD Construction Cork —Cork, County Cork
- Quality control
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Quantity Surveyor
ALSTOM —Cork, County Cork
- €70,000 a year
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Coastline Gaming —Cork, County Cork
- Part-time
- Hospitality
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Quick apply
2d
Bar Supervisor
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- Full-time
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Guest Relations Executive

Hayfield Manor Hotel -
Cork, County Cork

Quick apply

Job details

Permanent | Full-time
€14.50–€15.50 an hour
9 days ago

Benefits

Free parking
Bike to work scheme
Uniform provided
Employee assistance program
Employee discount
Gym membership

Qualifications

Pricing
Management
Customer service
English
Multi-line phone systems
Hotel experience
Office experience

Full job description

Hayfield Manor is an award-winning five-star hotel in Cork City, recognised as a preferred hotel by the Forbes Travel Guide. This year marks a special milestone as we celebrate our 30th anniversary.

At Hayfield Manor, we are committed to turning caring into our craft, creating an environment where luxury feels like home for every guest. Our commitment to FINER hospitality is guided by our core values: a strong sense of Family, a culture of Inspiration and growth, a commitment to Nurture our people and community, a focus on Excellence in every detail, and genuine Respect for all.

We are proud to be part of the Scally Hotel Collection, a group of independent luxury hotels owned and managed by the Scally family for three generations. Rooted in heritage and defined by modern luxury, the collection is united by a shared commitment to exceptional service made possible by the passion and care of our people.

The Role

We are seeking a Guest Relations Executive to support the day-to-day operations of the Reception department.

You will ensure guests receive a professional, efficient, personalised, and seamless experience throughout every stage of the guest journey.

Key Responsibilities

Arrival and Departure Service

Carry out arrival and departure duties in accordance with hotel procedures and service standards
Manage guest check-in and check-out procedures efficiently and accurately
Maintain accurate guest profiles, billing records, and reservation details within the PMS system
Process payments, cash handling, and cashiering procedures accurately and responsibly
Maintain effective shift handovers and ensure operational information is communicated clearly across departments
Support reservations and pre-arrival administration as required
Maintain strong knowledge of hotel facilities, services, room categories, promotions, and local attractions
Manage guest enquiries, requests, preferences, special occasions, and VIP requirements professionally, ensuring all information is accurately recorded and communicated.

Guest Service

Deliver professional, personalised, and anticipatory service throughout the guest journey
Build positive relationships with guests through courteous, genuine, and engaging interaction
Support the coordination of guest preferences, amenities, celebrations, and personalised touches
Proactively engage with guests to support guest satisfaction and service recovery where required
Assist in resolving guest complaints and service issues promptly, professionally, and discreetly
Support the consistent delivery of FINER service standards across all guest interactions

Communication & Coordination

Operate the hotel switchboard in a professional and efficient manner
Handle internal and external calls courteously, accurately, and in line with telephone standards
Ensure guest messages, requests, and communications are accurately recorded and followed through to completion
Respond to guest emails and written correspondence in a professional and timely manner
Maintain accurate and effective communication with all departments to support seamless service delivery.

Standards & Expectations

Maintain a professional, calm, and guest-focused approach, delivering polished service even during busy operational periods and service recovery situations.
Demonstrate strong attention to detail, organisational ability, and operational awareness
Build effective working relationships across all hotel departments
Maintain exceptional grooming, presentation, and professional posture standards
Follow all hotel procedures, service standards, and health & safety requirements
Consistently uphold Hayfield Manor FINER standards

Benefits

Training & Development programmes
Meals provided while on duty
Free car parking
Uniforms provided
Bike to work scheme
Discounted staff accommodation
Discounted gym membership
Employee discount on accommodation, dining, and spa
Employee engagement initiatives such as weekly and monthly rewards for exceptional service and social events
Social activities (staff summer & winter events)
Employee assistance programme (EAP)
Discounted use of hotel facilities

If this sounds like you, apply today!

Job Types: Full-time, Permanent

Pay: €14.50-€15.50 per hour

Language:

Fluent English (required)

Work Location: In person

Quick apply

Refine Your Search

systems engineer/linux systems engineer, managed jobs in cork, c

Guest Relations Executive

Inside Sales Director, EMEA

Patient Care coordinator and Dental Nurse

Site Foreman

Quantity Surveyor

Retail Customer Assistant

Bar Supervisor

Home Care Worker

Cleaning Site Supervisor

Bar Supervisor

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