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Customer Engagement Advisor - Kilkenny

Voluntary Health Insurance -
County Kilkenny

Quick apply

Job details

Permanent

Benefits

Free parking

Qualifications

Sales
Customer service
English
IT
Restaurant experience
Communication skills

Full job description

Role Title: Customer Engagement Advisor
Location: Kilkenny (Hybrid)

Are you driven by great conversations, meaningful customer interactions, and achieving results? Do you enjoy working in a fast‑paced environment where no two days are the same—and where your development genuinely matters? If so, we’d love to hear from you.

At Vhi, we are always interested in connecting with talented individuals who are passionate about delivering excellent customer service. While we may not have immediate opportunities available, we are looking to build a strong talent pipeline for future roles within our Consumer Sales and Customer Care teams. These teams play a key role in supporting customers with their private health insurance needs, handling inbound enquiries from new and existing customers, and providing expert guidance across a wide range of health insurance products. By joining our talent community, you'll be among the first to be considered as suitable opportunities arise

Once you’ve completed onboarding, you’ll unlock exciting opportunities to expand your skillset across Sales, Email, and Live Chat, giving you variety, growth, and long‑term career potential.

Training: Fully on‑site
After training: Flexible hybrid and on‑site working model

What we offer
As a member of the Vhi team, you will receive a comprehensive benefits package, which includes:

Competitive salary with an annual bonus
Membership of DC pension scheme
Health insurance for you and your family
Income protection in the event of illness
Hybrid working model
Ongoing training and development
Onsite restaurant and free parking
Sports and social club
APA Qualifications paid for along with support and training provided during the exam cycle.

What will you do

Answer inbound calls from new and existing customers
Provide high‑quality sales and customer service support
Build trust, rapport, and engaging customer relationships
Identify customer needs and recommend suitable health insurance options
Manage inbound sales enquiries, including new business and policy renewals
Meet individual targets while maintaining excellent service standards
Accurately use multiple IT systems in a fast‑paced environment
Work collaboratively with team members and internal departments
Work one Saturday in every four, across a range of shift patterns

What will you need to be successful
Education & Experience

A third‑level qualification or 1–2 years’ experience in a sales or customer service role
APA (CIP or Dip PMI) qualification, or willingness to complete it
Strong IT skills and confidence working across multiple systems

Skills & Attributes

Customer‑focused with a passion for sales and service excellence
Comfortable working in a target‑driven, fast‑paced environment
Excellent written and verbal communication skills in English
Resilient and confident when handling complex customer queries
Strong attention to detail and accuracy
Self‑motivated, flexible, and a team player
Demonstrated alignment with Vhi Values

Ready to start your journey? Apply now.

This is a CF3, CF4 & CF5 role in line with central bank requirements.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility

At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives

We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact [email protected], and a member of our recruitment team will be in touch via email.

Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer

#INDHP

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Refine Your Search

senior data centre structural engineer, dc jobs

Customer Engagement Advisor - Kilkenny

Project Manager

Control & Protection Engineer

Customer Support Specialist (+Portuguese Speaking)

Network Architect

HGV Driver

Solar Installation Electrician

Electrical, Controls and Instrumentation Lead

Operations Support Manager

Bartender

Maintenance Assistant

Electrical Designer

Solar Maintenance Technican

Electrician

Security and Safety Coordinator

Night Manager

Electrical Design Engineer

Director & Associate Counsel

Food & Beverage Co-ordinator

Senior Chef de Partie

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