Find Onsite support engineer Jobs in Maynooth, Ke

Enterprise Service Desk L1 Engineer
Ergo —Dublin, County Dublin
- Computer Science
- Customer service
- Master's degree
4d
Product Manager
Siena AI —Dublin, County Dublin
- Full-time
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- Master's degree
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Principal Engineer – Galway, Ireland (Hybrid )
Hadfield Green —DUBLIN 2, County Dublin
- Full-time
- C++
- AI
Senior Electrical Commissioning Engineer
Winthrop Technologies —Dublin, County Dublin
- System design
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- HVAC
Quick apply
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Glen Dimplex Group —Cloghran, County Dublin
- Full-time
- Customer service
- Microsoft Office
- In-person
7d
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Centrica Business Solutions —Dublin, County Dublin
- On call
- Maintenance
- No degree
- In-person
Senior Software Engineer, Cash Forecasting
Ripple —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- AWS
Quick apply
1d

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Enterprise Service Desk L1 Engineer

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent
4 days ago

Qualifications

Computer Science
Customer service
Technical support
Master's degree
Firewall
Bachelor's degree
IT
TCP/IP
Communication skills
Information Technology

Full job description

Location: Ergo Office, 1st Floor Block T, D03 R6C6, Co Dublin

Job Type: Permanent

Work Type: Onsite Client Office/Ergo Office

Role Type: Technical Support

Overview of Role

Ergo is seeking an Enterprise SD L1 Engineer to collaborate directly with global clients in Financial, Pharma, and Public sectors. As an SD L1, you will operate within the Managed Service Business Unit and collaborate with L2/Deskside Support, VIP Support, ITSM, SIAM, and vendor teams. The role focuses on delivering effective front-line support in line with client requirements and process maturity, always enhancing value for people, process, tool, and infrastructure components of the service.

Role & Responsibilities

Receive and log all incidents and service requests from End Users via ITSM systems

Monitor and forward tickets according to KPIs/SLAs; keep users updated until resolved

Provide telephone/IM-based entry to call logging systems for all IT-related issues

Generate, reopen, or log tickets for unresolved or rejected requests

Attempt first-time fixes for straightforward issues (e.g., AD resets) and triage/route hardware incidents to L2 if required

Log, assign, and report for third-party software/hardware issues with no direct resolution

Escalate issues to internal/external teams, monitoring all tickets until closure

Support incident management, request fulfilment, service improvement, change, and problem management as per defined processes

Skills, Qualifications & Experience

Microsoft Operating Systems and Applications, including MS Office 365

Familiarity with anti-virus/spyware/malware solutions

Basic understanding of networking (TCP/IP, switching, firewalls)

Knowledge of industry standard troubleshooting procedures

Effective communication and customer service skills

Documented technical competency; industry accreditations (Microsoft, Cisco, Citrix, HP) desirable

IT qualifications preferred

Experience

1+ year in SD L1 Technical Support role (desirable)

Experience in working with ITSM, service desk processes, or ticketing systems

Background supporting enterprise or large environments

Education & Certifications

Bachelor's or master's in computer science, IT, or Engineering (preferred)

Industry standard certifications (Microsoft, Cisco, Citrix, HP) preferred but not required

Visa

Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Apply Now

Refine Your Search

onsite support engineer jobs in maynooth, ke

Enterprise Service Desk L1 Engineer

Product Manager

Principal Engineer – Galway, Ireland (Hybrid )

Senior Electrical Commissioning Engineer

Heat Pumps and Renewables - Technical Service Engineer

Electrical Maintenance Engineer (Senior Authorised Person)

Senior Software Engineer, Cash Forecasting

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