Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
14d
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Annual leave
14d
SRE- Availability Engineer
eBay Inc. —Dublin, County Dublin
- Weekend availability
- Computer Science
- Java
- Bachelor's degree
7d
Staff Software Engineer, Site Reliability Engineering, Alphanet SRE
Google —Dublin, County Dublin
- €150,000–€153,000 a year
- Full-time
- Computer Science
- System design
- Bachelor's degree
5d
AI Platform Engineer
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
3d
Lead Site Reliability Engineer
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Engineering
- Java
- C++
13d
Senior Site Reliability Engineer - CloudVision
Arista Networks —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Lead ServiceNow Engineer and Architect New
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Azure
- DevOps
- AWS
5d
Senior Cloud Engineer (Voice Network)
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
3d
Health & Safety Engineer Construction, AWS Data Centers
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Office
- Master's degree
- AWS
Senior Cybersecurity Engineer, Enterprise Identity
Autodesk —Dublin, County Dublin
- €57,400–€84,150 a year
- Full-time
- Azure
- Computer Science
- DevOps
3d
Data Center Manager - Facilities
Elwood Roberts —Dublin, County Dublin
- €100,000–€120,000 a month
- Full-time
- Leadership
Quick apply
Senior Staff Operational Support Engineer
Dolby —Dublin, County Dublin
- On call
- Leadership
- Communication skills
Software Development Engineer, Shield (Anti-DDoS)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Software development
- SDLC
5d
Data Platform Engineer - Data License Plus
Bloomberg —Dublin, County Dublin
- Oracle
- SQL
- Linux
5d
Technical Lead - Cloud, DevOps
Tata Consultancy Services —Dublin, County Dublin
- Call to connect
- Azure
- DevOps
- SQL
4d
Staff Technical Program Manager, Site Reliability Engineering
MongoDB —Dublin, County Dublin
- Remote
- Azure
- AWS
- SDLC
Senior Production Engineer, Core PE
Crusoe —Dublin, County Dublin
- Full-time
- AWS
- C++
- Scripting
Quick apply
14d
Lead Software Engineer
Medserv —Dundrum, County Dublin
- €110,000 a year
- Full-time
- Hybrid work
- Azure
- System design
- Master's degree
- Annual leave
- Employee assistance program
Quick apply
Customer Success Manager
Expel —Dublin, County Dublin
- €57,100–€82,800 a year
- On call
- Remote
- Bachelor's degree
Quick apply

I want to receive the latest job alerts for engineer incident response in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

engineer incident response jobs near dublin, d

Cloud Engineer jobs in Dublin, County Dublin

Site Reliability Engineer jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Senior Cybersecurity Engineer jobs in Dublin, County Dublin

Customer Success Manager jobs in Dublin, County Dublin

Software Engineer jobs in Dublin, County Dublin

Platform Engineer jobs in Dublin, County Dublin

Technical Lead jobs in Dublin, County Dublin

Cloud Engineer jobs in Shannon, County Clare

Cloud Engineer jobs in Louth, County Louth

Process Engineer Process jobs in Sligo, County Sligo

Energy Engineer jobs in Dublin, County Dublin

Sales Engineer jobs in Dublin, County Dublin

Engineer jobs in County Kerry

Mechanical Design Engineer jobs in County Dublin

Site Reliability Engineer jobs in Cork, County Cork

Center Manager jobs in Galway, County Galway

Center Manager jobs in Kilrush, County Clare

Center Manager jobs in Newbridge, County Kildare

Technical Support Engineer jobs in Cork, County Cork

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
14 days ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

engineer incident response jobs in dublin, d

Technical Support Engineer - Premium Accounts, Weekend Coverage

Technical Support Engineer

SRE- Availability Engineer

Staff Software Engineer, Site Reliability Engineering, Alphanet SRE

AI Platform Engineer

Lead Site Reliability Engineer

Senior Site Reliability Engineer - CloudVision

Lead ServiceNow Engineer and Architect New

Senior Cloud Engineer (Voice Network)

Health & Safety Engineer Construction, AWS Data Centers

Senior Cybersecurity Engineer, Enterprise Identity

Data Center Manager - Facilities

Senior Staff Operational Support Engineer

Software Development Engineer, Shield (Anti-DDoS)

Data Platform Engineer - Data License Plus

Technical Lead - Cloud, DevOps

Staff Technical Program Manager, Site Reliability Engineering

Senior Production Engineer, Core PE

Lead Software Engineer

Customer Success Manager