Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
17h
Strategic Operations Manager, Egregious Harms, Service Delivery, Trust and Safety
Google —Dublin, County Dublin
- €138,000–€142,000 a year
- Full-time
- Bachelor's degree
- No degree
- AI
23h
Senior Geotechnical Engineer
Egis —Dublin, County Dublin
- Hybrid work
- Master's degree
- Project management
- Civil Engineering
19h
Senior Site Agents Civil Engineering & Infrastructure
Wills Bros Limited —Dublin, County Dublin
- Full-time
- Project management
- Bachelor's degree
- Civil Engineering
- Annual leave
- Employee assistance program
Quick apply
4d
AI Adoption Manager/Lead
Kingspan Data Solutions —DUBLIN 10, County Dublin
- Full-time
- AI
Quick apply
Senior Engineer - Water Services
Roughan & O'Donovan —Dublin, County Dublin
- Master's degree
- Mentoring
- Organisational skills
Director of Data Engineering
2K —Dublin, County Dublin
- DevOps
- Data analysis skills
- AI
Quick apply
Senior Engineer - System Support & Analysis
Eirgrid —Dublin, County Dublin
- Engineering
- Analysis skills
- Project management
Quick apply
Principal Web Application Architect
Hadfield Green —DUBLIN 2, County Dublin
- Full-time
- Presentation skills
- In-person
Principal/Senior Railway Permanent Way Engineers
Roughan & O'Donovan —Dublin, County Dublin
- English
- Analysis skills
- Project management
Principal Engineer, Bridges & Structures - Dublin & Cork
Jacobs —Dublin, County Dublin
- Hybrid work
- Project management
- Team management
- Leadership
Associate Director
AtkinsRéalis —Dublin, County Dublin
- Full-time
- Hybrid work
- Leadership
- Communication skills
Senior Engineer (Bridges)
Egis —Dublin, County Dublin
- Engineering
- Master's degree
- Bachelor's degree
6d
Senior Engineer, Bridges & Structures - Dublin & Cork
Jacobs —Dublin, County Dublin
- Hybrid work
- Project management
- Communication skills
- Time management
4d
Highways Senior Engineer - Dublin & Cork
Jacobs —Dublin, County Dublin
- Hybrid work
- Supervising experience
- Civil Engineering
Senior Software Engineer, Cash Forecasting
Ripple —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- AWS
Quick apply
15h

More jobs to discover

Find similar jobs that you might be interested in.

Strategic Operations Manager, Egregious Harms, Service Delivery, Trust and Safety
Google —Dublin, County Dublin
Bachelor's degree or equivalent practical experience. Individual pay is determined by factors including job-related skills, experience, and relevant education…
€138,000–€142,000 a year
23h
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance…

I want to receive the latest job alerts for bridge engineer in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bridge engineer jobs near dublin, d

Bridge Engineer jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Principal Software Engineer jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

Data Engineer jobs in Dublin, County Dublin

Bridge Engineer jobs in Cork, County Cork

Quality Engineer jobs in Limerick, County Limerick

Talent Manager jobs in Dublin, County Dublin

Energy Manager jobs in Dublin, County Dublin

Hospitality Manager jobs in Dublin, County Dublin

Technical Support Engineer jobs in Cork, County Cork

Automation Engineer jobs in County Limerick

Mechanical Engineer jobs in County Galway

Technical Support Engineer jobs in Remote

Robotics Engineer jobs in Dublin, County Dublin

Software Engineer Internship jobs in Cork, County Cork

Senior Engineer jobs in County Mayo

Senior Engineer jobs in Athy, County Kildare

Ireland Senior jobs in County Donegal

Senior Engineer jobs in Waterford, County Waterford

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
17 hours ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

bridge engineer jobs in dublin, d

Technical Support Engineer - Premium Accounts, Weekend Coverage

Strategic Operations Manager, Egregious Harms, Service Delivery, Trust and Safety

Senior Geotechnical Engineer

Senior Site Agents Civil Engineering & Infrastructure

AI Adoption Manager/Lead

Senior Engineer - Water Services

Director of Data Engineering

Senior Engineer - System Support & Analysis

Principal Web Application Architect

Principal/Senior Railway Permanent Way Engineers

Principal Engineer, Bridges & Structures - Dublin & Cork

Associate Director

Senior Engineer (Bridges)

Senior Engineer, Bridges & Structures - Dublin & Cork

Highways Senior Engineer - Dublin & Cork

Senior Software Engineer, Cash Forecasting