Find Lead operator Jobs in Dublin 2, D

Service Operations Lead
Openmind Networks —DUBLIN 2, County Dublin
- Computer Science
- English
- Project management
Quick apply
4d
Protective Services Senior Manager SOC Lead
Accenture —Dublin, County Dublin
- Overtime
- Customer service
- Analysis skills
- Bachelor's degree
2d
Lead Maintenance Technician
Greystar Real Estate Partners LLC —Crumlin, County Dublin
- €40,000–€50,000 a year
- Full-time
- Maintenance
- No degree
- IT
Payment Operations Specialist - EMEA
WeTravel —Dublin, County Dublin
- €31,000–€36,500 a year
- Weekend availability
- Remote
- Spanish
- English
- Analysis skills
- Relocation assistance
- Annual leave
2d
Fire, Life and Safety system Commissioning Engineer, Commissioning
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Infrastructure Lead (EMEA)
Yondr Group —Dublin, County Dublin
8d
TSO Settlement Manager
Eirgrid —Dublin, County Dublin
- Full-time
- Project management
- Communication skills
Quick apply
1d
User Engagement Advocate
Bentley Systems —DUBLIN 2, County Dublin
- Salesforce
- English
- Communication skills
2d
Advanced Financial Analyst
Vantor Inc. —DUBLIN 2, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
3d
Stiúrthóir Tionscadail Oibríochtaí agus Cothabhála - Operations and Maintenance Project Manager - In
Eirgrid —Dublin, County Dublin
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
8d
Senior Frontend Engineer - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- AWS
- JavaScript
- Software development
- Annual leave
- Work from home
Quick apply
8d
Microbiology and Sterility Assurance Lead
Baxter —Dublin, County Dublin
- Management
- Clinic
- Continuous improvement
- Annual leave
8d
Wholesale Markets Senior Analyst
ESB —Dublin, County Dublin
- €71,900–€84,600 a year
- Full-time
- Engineering
8d
Director, Social Media & Digital Influence
Bentley Systems —DUBLIN 2, County Dublin
- Part-time
- Social media management
- Analysis skills
- AI
11d
Technical Program Manager, Enterprise Connectivity Planning
Google —Dublin, County Dublin
- €146,000–€150,000 a year
- Full-time
- Bachelor's degree
- No degree
- Leadership
Director of Growth & Demand Generation (Full-Stack Marketing Leader)
pubGENIUS —Dublin, County Dublin
- Full-time
- Remote
- JavaScript
- Software development
- Marketing
- Work from home
Quick apply
Senior Engineer - Operations and Asset Management - Generic
Eirgrid —Dublin, County Dublin
- Engineering
- Analysis skills
- Organisational skills
Quick apply
Senior Connection Contracts Specialist - Energy
Mace —Dublin, County Dublin
- Full-time
- Hybrid work
- Construction experience
CNC Machinist
Prodieco —Tallaght, County Dublin
- Evening shift
- Maths
- Mechanical knowledge
- Referral programme
Director, Community Marketing
Bentley Systems —DUBLIN 2, County Dublin
- AI
- Leadership
- Communication skills

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Service Operations Lead

Openmind Networks -
DUBLIN 2, County Dublin

Quick apply

Job details

4 days ago

Qualifications

CI/CD
Computer Science
English
Project management
Bachelor's degree
Data analytics
SDLC
Information Technology

Full job description

About you

The Service Operations Lead role is a Customer facing role to ensure Customer Loyalty and Satisfaction from Customer’s Experience (CX) in engaging with Openmind’s Support Services.

The Service Operations Lead role has responsibility to ensure that Customer’s Application instances are kept up to date with latest Openmind software using Openmind’s Continuous Integration and Continuous Deployment (CICD) process.

The Service Operations Lead role has responsibility for Monitor and Operate of Openmind’s Open Protect AI (OPAI) products.

The Service Operations Lead role has responsibility within Openmind to maintain and evolve internal fulfilment of Openmind’s Support Services to deliver a proactive customer experience, to include further enablement using Data Analytics and Artificial Intelligence skillsets.

Your profile

The Service Operations Lead role is a Customer facing role to ensure Customer Loyalty and Satisfaction from Customer’s Experience (CX) in engaging with Openmind’s Support Services.

The Service Operations Lead role has responsibility for Monitor and Operate of Openmind’s Open Protect AI (OPAI) products.

SOL has responsibilities:

for performance of relevant Support Services to Openmind’s Customers. This performance includes KPIs for Loyalty and Satisfaction, as well as Transactional KPIs (eg SLA compliance, age, rate, etc).
to functionally lead a dedicated team of technical experts for the fulfilment of Support Services. Career development for this role includes the opportunity to take on people management responsibility for this team.
to achieve a collaborative relationship with Customer Operations counterpart teams in achieving performance above.
to host regular Support Review meeting series to ensure required progress across all Support activity with each Customer. And to ensure that day to day digital collaboration through Support tickets is complemented by specific face to face calendars when required.
to Triage all new Customer tickets to conclude correct level of expertise mobilisation, tactical handling and timeliness based on the impact and category of Customer tickets. And to manage and adjust such Triage outcomes throughout the lifecycle of each Support ticket as appropriate.
to collaborate with Customers to Plan and Implement Openmind’s Continuous Integration and Continuous Deployment (CICD) process to keep all Customer’s Application instances up to date with latest Openmind software (for reasons of fixes, enhancements, performance and new products).
for Monitor and Operate steps of Openmind Engineering’s SDLC for Openmind’s Open Protect AI (OPAI) product family.
to collaborate internally within Openmind to include wider expertise to ensure Service Performance as above. Specifically this includes ensuring prioritisation of Customer’s Support requirements within Openmind’s Scrum / Agile process.
to evolve the people, process and technology of the team to evolve from fulfillment of Support Services for Open Core product family to include Open Protect AI (OPAI) product family.
to manage the ongoing Customer pipeline of tickets to identify potential impact and escalations, and to define and implement action plans to resolve any such escalations.
to Triage all new Customer tickets to identify tickets where their fulfillment needs to be owned by Openmind’s Go-To-Market experts. And to ensure a smooth and timely Customer Experience throughout.
a Service Assurance responsibility to conclude any Root Cause or Continuous Improvement from ongoing transactional fulfilment, for both external and internal stakeholder audience.
to contribute to initiatives to transform greater proactivity into Openmind Support Services. Such initiatives include use of Data Analytics to identify root cause from the symptomatic completion of Customer tickets, new trends, etc.
to contribute to initiatives to create AI capabilities to enable the Agentic AI fulfillment of relevant Customer ticket transactions, moving the expertise and experience of Openmind experts to the creation, ongoing training and assurance of such Agentic AI capabilities and their transactional throughput.

Requirements:

Customer facing experience and expertise.
Possess at least a Bachelor’s Degree in Computer Science, Information Technology, Telecommunications or relevant field.
At least 5 years working experience in engaging, leading and managing a diverse team to deliver service in a client facing environment. Experience in a telecoms/messaging environment is a distinct advantage.
Excellent communication (written and verbal) and presentation skills, with fluency in English as the primary business language.
Highly developed problem solving skills and solution oriented approach.
Proven ability to deliver outcomes with working to deadlines and under pressure whilst staying organised.
Customer centric approach with proven ability to influence and build stakeholder relationships.
Project management experience is an advantage.
Flexible to the varying time demands of an operational customer environment and collaborating with colleagues in different time zones.

About us

Openmind is an inclusive and equal opportunities employer. We own our commitment to creating an equitable workplace, where everyone can thrive regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. We care for each individual, valuing diversity and embracing uniqueness. Join us and be part of a culture where we live these values, master our craft, and evolve together towards a better future.

Openmind Networks is an independent technology company focused on mobile messaging software and services for the telecoms industry. Openmind messaging solutions allow telecoms firms to consolidate their core messaging, protect their network and unlock the potential in business messaging and 5G. Boasting a highly experienced team of engineers, Openmind has consistently led the way in bringing new innovations to the mobile messaging market.

We are responsible for delivering over 1 billion messages a day with our global customer base which includes some of the world’s largest Mobile Operators, Wholesale Intercarriers, Aggregators and Social Media providers.

Quick apply

Refine Your Search

lead operator jobs in dublin 2, d

Service Operations Lead

Protective Services Senior Manager SOC Lead

Lead Maintenance Technician

Payment Operations Specialist - EMEA

Fire, Life and Safety system Commissioning Engineer, Commissioning

Infrastructure Lead (EMEA)

TSO Settlement Manager

User Engagement Advocate

Advanced Financial Analyst

Stiúrthóir Tionscadail Oibríochtaí agus Cothabhála - Operations and Maintenance Project Manager - In

Senior Frontend Engineer - 100% Remote - EMEA

Microbiology and Sterility Assurance Lead

Wholesale Markets Senior Analyst

Director, Social Media & Digital Influence

Technical Program Manager, Enterprise Connectivity Planning

Director of Growth & Demand Generation (Full-Stack Marketing Leader)

Senior Engineer - Operations and Asset Management - Generic

Senior Connection Contracts Specialist - Energy

CNC Machinist

Director, Community Marketing

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