Mater Private Network is seeking a Group Head of Housekeeping to oversee and govern cleaning, hygiene, and environmental presentation standards across all network facilities.
Key Responsibilities
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Strategy & Governance: Develop and execute a Group-wide cleaning strategy aligned with healthcare best practices. Establish a robust governance framework complete with clear KPIs, SLAs, and audit mechanisms to ensure all sites remain inspection ready.
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Supplier Performance Management: Act as the senior relationship owner for outsourced cleaning providers. Lead formal performance reviews (monthly, quarterly, and annually) and drive decisive corrective actions or performance improvement plans when necessary.
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Commercial & Procurement Oversight: Partner with Finance and Procurement to lead commercial negotiations regarding rates, scope changes, contract renewals, and tendering activities to ensure strict budget control and value-for-money outcomes.
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Operational Quality & Healthcare Standards: Implement a rigorous cleaning assurance program (including site inspections and unannounced audits). Standardize exceptional hygiene outcomes across high-stakes areas like theatres and wards, as well as public and back-of-house environments.
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Innovation & Continuous Improvement: Identify and deploy modern cleaning technologies, sustainable practices, and productivity methods suitable for acute hospital settings.
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Stakeholder Leadership: Build trusted relationships with Hospital Directors, clinical teams, and Infection Prevention experts, fostering an organizational culture that takes immense pride in clinical cleanliness and presentation.
Person Specification
Experience & Qualifications
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Experience: Significant senior experience managing cleaning operations, soft facilities management, or outsourced service delivery-ideally within a healthcare, hospital, life sciences, hospitality, or highly regulated multi-site environment.
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Supplier & Commercial Expertise: Proven track record of holding third-party providers accountable through strict KPI/SLA frameworks and leading commercial contract negotiations.
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Education: A degree, diploma, or equivalent professional qualification in Facilities Management, Hospitality Management, Business, or a related discipline is highly desirable.
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Certifications: Professional membership (e.g., IWFM, IFMA, ISSA) or training in infection prevention, quality systems, or Lean improvement is advantageous.
Knowledge & Skills
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Deep understanding of healthcare hygiene expectations, national hygiene standards, and infection control protocols.
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Strong negotiation skills with commercial confidence and supplier management gravitas.
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Data-driven mindset with the ability to translate audit trends into clear, actionable improvements.
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High emotional intelligence to constructively challenge, influence decisively, and manage diverse stakeholders.
Job Description available on request.
Mater Private Network is an equal opportunities employer.
