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Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Dublin, County Dublin
- Software troubleshooting
- Windows
- Organisational skills
1d
Senior Cloud Solutions Architect
Bank of Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
- Employee assistance program
1d
IT Manager
D|RES Properties —Donnybrook, County Dublin
- Full-time
- Microsoft Access
- Computer Science
- Master's degree
Quick apply

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Senior Cloud Solutions Architect
Bank of Ireland —Dublin, County Dublin
Provide practical guidance on cloud adoption, supporting teams and partners with solution design and implementation.
1d
Senior Solutions Architect
Asana —Dublin, County Dublin
In addition to base salary, your compensation package will include additional components such as equity, variable bonus, and benefits.
€155,000–€175,000 a year
Quick apply

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Senior Administrator - Desk Side Services, AMT Asset Management Software

HCLTech -
Dublin, County Dublin

Apply Now

Job details

1 day ago

Qualifications

Software troubleshooting
Windows
Remote access software
Mobile device management
Organisational skills
Mac OS
Communication skills
Intune
Help desk

Full job description

Dublin, Leinster
Job Summary

As a Desktop Services Specialist, you will be responsible for delivering end-to-end technical support for computer systems, hardware, software, and Audio/Video (A/V) technologies. This role requires a strong customer-service mindset, technical expertise, and the ability to troubleshoot and resolve issues efficiently across distributed environments. You will support macOS and Windows devices, peripherals, conferencing systems, and collaboration tools. The role also includes diagnosing issues, implementing solutions, and ensuring smooth operation of all end-user technology, including A/V meeting experiences.

Key Responsibilities

Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users. • Provide technical assistance for macOS- and Windows-based hardware and software. • Install, configure, and upgrade operating systems, applications, and drivers. • Troubleshoot hardware, software, network, and peripheral-related issues. • Deploy and manage devices using MDM tools (e.g., JAMF, Intune). • Install, configure, and maintain desktops, laptops, mobile devices, and accessories. • Respond to support requests through phone, email, ticketing system, or in-person. • Document and track issues, resolutions, and recurring trends. • Train users on new software, systems, and productivity tools. • Maintain accurate asset inventory of hardware and software. • Ensure security and privacy compliance across endpoints.

Skill Requirements

Proven experience as a Desktop Support Specialist or similar role. • Strong knowledge of Windows and Mac operating systems. • Familiarity with remote desktop applications and help desk software. • Solid understanding of A/V hardware components and troubleshooting. • Familiarity with conferencing technologies (Teams, Zoom, Webex, etc. • Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Strong organizational skills and attention to detail. • Relevant certifications (e.g., MCP, ACMT, ITIL, CTS for A/V) are a plus.

Other Requirements

Train users on new software, systems, and productivity tools. • Maintain accurate asset inventory of hardware and software. • Ensure security and privacy compliance across endpoints. • Create and maintain user guides, FAQs, and knowledge base articles. • Provide hands-on support for conference rooms, meeting spaces, and virtual collaboration tools. • Set up, configure, and test A/V equipment including projectors, speakers, microphones, displays, cameras, and control panels. • Support platforms such as Microsoft Teams Rooms, Zoom Rooms, Webex, or similar. • Troubleshoot live meeting issues such as audio failure, video lag, device pairing, and connectivity problems.

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senior microsoft security jobs in dublin, d

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