Job Title: Senior Cleaning Manager
Location: Dublin City Centre
Reports to: Operations Manager
Salary: €55,000-€60,000 per annum (depending on experience)
OVERVIEW:
We are seeking an exceptional operational leader to manage the delivery of cleaning services within a prestigious higher education institute in Dublin City Centre. Candidate must be available to work flexible hours including the evening/night shifts as required and to visit multiple buildings located in Dublin area. Indicative work hours are 12:00 – 20:00 Monday to Friday
This is a high-profile leadership role responsible for delivering exceptional cleaning standards across a diverse estate, including teaching spaces, research facilities, offices and specialist environments. The successful candidate will lead a large operational team while developing strong relationships with client stakeholders and ensuring service excellence at all times.
This role requires an experienced, hands-on leader who thrives in a fast-paced environment and can adapt quickly to changing operational priorities. You will be passionate about quality, customer service, people development and continuous improvement, with the ability to inspire teams to consistently exceed expectations.
WHAT WE’RE LOOKING FOR
We are looking for an individual who has:
At least 2 years’ experience managing large cleaning or soft services operations
Experience working within healthcare, higher education, laboratory or other highly regulated environments
A thorough understanding of quality assurance, auditing processes and infection prevention principles
Experience managing service delivery against KPIs and SLAs
Excellent stakeholder management skills with the ability to build trusted relationships at all levels
Strong leadership, coaching and people development experience
Excellent organisational, communication and problem-solving skills
A proactive approach with the ability to make decisions under pressure
Strong commercial awareness and budget management experience
Excellent IT skills, including Microsoft Office
A full driving licence – requirement to drive on site vehicle between locations
EHS minded
THE SUCCESSFUL CANDIDATE WILL:
Deliver consistently high cleaning standards across a complex, multi-building environment
Lead, motivate and develop a large team of supervisors and cleaning operatives
Build strong partnerships with client representatives and internal stakeholders
Drive continuous improvement initiatives and identify opportunities to enhance service delivery
Ensure fully compliance with Health & Safety COSHH and relevant legislation
Monitor performance through audits, inspections and quality assurance programmes
Manage staffing, recruitment, training and performance effectively
Ensure contractual KPIs and service standards are consistently achieved
Promote a culture of accountability, professionalism and customer excellence.
Ensure that all chemicals and products used for cleaning are stored and used according to the manufacturer’s instructions and directions to ensure a safe working environment and minimise risk of accident and injury;
Manage equipment allocations and service;
Complete all required records documentation to ensure there are clear logs of the cleaning services delivered;
Report any areas of concerns, accidents, incidents, near misses and/or equipment defects to Noonan management team.
Regularly review performance standards to deliver client expectations
To carry out all other reasonable requests as they arise from time to time
To always represent the company in a professional manner
To attend training programmes as arranged from time to time
STAFFING
To plan and document rosters weekly in advance in accordance with the work to be carried out and the budget agreed
To manage the recruitment process to ensure that we attract and retain high caliber individuals
To ensure all staff are fully trained in cleaning techniques including Health and Safety and to ensure that documentary evidence of same
To ensure all staff requests for leave are recorded, approved in advance and relief staff arranged accordingly
To complete all timesheets in respect of hours worked and/or leave for staff
To manage all staff issues in accordance with company policy and procedure
To train new staff in accordance with BIC’S standard as required and keep training records
To appraise all trained staff on a yearly basis and keep records
Manage underperformance and employee relations issues
To comply with company HR Policies to include Dignity at Work Policy
FINANCIAL
Manage the contract budget
Place orders and sourcing materials for the client.
Providing quotations for any additional works requested by client.
HEALTH & SAFETY
To comply with all company Health & Safety Procedures
To ensure that all equipment is in good repair, safe to use and PAT tested according to Company Procedure
To ensure that all safety data sheets are up to date and filed/displayed correctly
To report electrical and mechanical repairs as appropriate
For nearly five decades, we have played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make: to proudly create safer and healthier communities today, for tomorrow. It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 committed experts, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. When you join Bidvest Noonan, your joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.
