Find Front office manager Jobs in Dublin, D

Assistant Front Office Manager Nights
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Restaurant management
- Hotel
- No degree
Estate Manager
Rapport —Dublin, County Dublin
- €65,000–€75,000 a year
- Full-time
- Hospitality
- Customer service
- Maintenance
Learning Media Developer, Data Center Learning
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- JavaScript
9d
Business Development Manager
Bright HR —Dublin, County Dublin
- From €35,000 a year
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Employee assistance program
- Life insurance
Quick apply
3h
Bartender- Portmarnock Resort and Golf Links
Sandman Hotel Group —Portmarnock, County Dublin
- Full-time
- Serving
- Sales
- Hotel
- Free parking
- Referral programme
QA Automation Engineer Team Lead, Charles River Development , AVP
State Street —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
Night Auditor
Dalata —DUBLIN 1, County Dublin
- Full-time
- Customer service
- Hotel
- Communication skills
- Employee assistance program
Quick apply
3d
Sales Executive
The Address Connolly —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
11d
Privileged Access Management Engineer
American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch) —DUBLIN 1, County Dublin
- Full-time
- Azure
- Oracle
- Windows
Quick apply
Food and Beverage Associate- Portmarnock Hotel and Golf Links
Sandman Hotel Group —Portmarnock, County Dublin
- Full-time
- Serving
- Sales
- Hotel
- Free parking
- Referral programme
Director, Credit Management, TDGF
TD Bank —Dublin, County Dublin
- Full-time
- No degree
- Banking
- Annual leave
Legal.In-House Counsel
Citco —Dublin, County Dublin
- Full-time
- Project management
- Communication skills
Transmission and Distribution Opportunities
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Product Director, ETF (PA26Q2PDJH75)
SS&C Technologies —Dublin, County Dublin
- Full-time
- Microsoft Office
- Presentation skills
- Product management
Senior QA Automation Engineer, Charles River Development
State Street —DUBLIN 2, County Dublin
- Full-time
- Azure
- Oracle
- Computer Science
Night Porter
The Libertine Lounge & Lodgings —Dublin, County Dublin
- €15 an hour
- Full-time
- Hospitality
- English
- Hotel
Quick apply
1d
Senior Spa Therapist
Sandman Hotel Group —Portmarnock, County Dublin
- Full-time
- Hotel
- Resort
- Free parking
- Referral programme
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Operations Manager - 4 Star Luxury Hotel
O'Callaghan Collection —Dublin, County Dublin
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Referral programme
Quick apply
3d
Senior Manager, Sourcing (Total Value Optimization & Growth)
Verizon —Dublin, County Dublin
- Engineering
- Research
- Finance
- Annual leave
- Employee assistance program
6d

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Assistant Front Office Manager Nights

Marriott International, Inc -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Restaurant management
Front desk
Multi-line phone systems
Guest services
Communication skills

Full job description

Additional Information
Job Number26077096
Job CategoryRooms & Guest Services Operations
Location27 St. Stephen's Green, Dublin, Dublin, Ireland
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

front office manager jobs in dublin, d

Assistant Front Office Manager Nights

Estate Manager

Learning Media Developer, Data Center Learning

Business Development Manager

Bartender- Portmarnock Resort and Golf Links

QA Automation Engineer Team Lead, Charles River Development , AVP

Night Auditor

Sales Executive

Privileged Access Management Engineer

Food and Beverage Associate- Portmarnock Hotel and Golf Links

Director, Credit Management, TDGF

Legal.In-House Counsel

Transmission and Distribution Opportunities

Product Director, ETF (PA26Q2PDJH75)

Senior QA Automation Engineer, Charles River Development

Night Porter

Senior Spa Therapist

Senior Software Engineer

Operations Manager - 4 Star Luxury Hotel

Senior Manager, Sourcing (Total Value Optimization & Growth)

I want to receive the latest job alerts for front office manager in dublin, d

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