Find Site administrator Jobs in Clonee, Mh

Support Lead
HCLTech —Dublin, County Dublin
- Windows
- IT
5h

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Support Lead

HCLTech -
Dublin, County Dublin

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Job details

5 hours ago

Qualifications

Microsoft Windows Server
Windows
ServiceNow
IT

Full job description

Dublin, Leinster
Job Summary

ITIL
ServiceNow
L2 Support Experience
Lab Systems Knowledge (GxP)
Familiarity on Commercial Off the Shelf Lab systems running on qualified Windows desktops,
Windows Server environment
Acronis Backup solution
Windows troubleshooting
Monitoring of Windows server / supported Windows Desktop patching
Network experience.

Role Description: · Lab IT Administrator role whose primary responsibility will be to work with Lab COE and local DMO team to provide end to end support for the Business users & Stakeholders, Coordinate with Site for technical topics, Co-ordinate with Support team, etc., Role Functions (Functions include, but are not limited to, the following): · As a Lab IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages. · Troubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces. · Execute routine system administration and maintenance activities as required. · Ensure proper user management process is adhered to for all computerized systems · Administer lab system access requests · Ensures systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signat

Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.

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