Find It service desk Jobs in Dublin, D

Front Office Manager
Dean Group (Ireland) —Dublin, County Dublin
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Annual leave
- Gym membership
Quick apply
Retail Department Manager
DAA —Dublin, County Dublin
- Weekend availability
- Sales
- Recruiting
Staff Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Senior ML Science Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Work from home
Senior Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Senior Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Full time Cleaning Operative - College Business and Technology Park
BidvestNoonan —Dublin, County Dublin
- €14.80 an hour
- Full-time
Quick apply
Principal Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Senior Ecologist (Belfast/ Cork/ Dublin)
Jacobs —Dublin, County Dublin
- Part-time
- Hybrid work
- Data analysis skills
- No degree
- Communication skills
- Annual leave
Retail Supervisor
Coastline Gaming —Bray, County Wicklow
- Weekend availability
- Hospitality
- Microsoft Excel
- No degree
Quick apply
10d
Senior Corporate Counsel - Dublin
Okta —Dublin, County Dublin
- €128,000–€176,000 a year
- Sales
- Negotiation
Quick apply
Cleaning Team Leader - Full time
Mitie —Dublin, County Dublin
- €17.56 an hour
- Full-time
- Cleaning
- Employee assistance program
Quick apply
8d
Senior Engineering Manager, Fin AI Agent
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Annual leave
- Work from home
Founding Fintech Legal & Regulatory Lead
Grand Intelligence —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Banking
Quick apply
Head of Market Operations
Eirgrid —Dublin, County Dublin
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
22h
COVER Day Janitor - Part time
Mitie —Dublin, County Dublin
- €15.40 an hour
- Part-time
- Cleaning
- Employee assistance program
Quick apply
13h
Industrial cleaner - Full time
Mitie —Dublin, County Dublin
- €16.45 an hour
- Full-time
- Cleaning
- Employee assistance program
Quick apply
1d

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Ensure supervisory and staffing levels are correct to meet the demands of the business via completion of the Deployment Planner, or its equivalent via the…

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Front Office Manager

Dean Group (Ireland) -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Bike to work scheme
Annual leave
Food allowance
Gym membership
Referral programme

Qualifications

Customer service
Supervising experience
Front desk
Guest services
Leadership
Communication skills
Hotel experience

Full job description

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Front Office Manager to join the team in The Dean Docklands. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

Guest Reception & Service Excellence
Team Leadership & Development
Operational Efficiency
Guest Satisfaction & Problem Resolution
Financial Management
Health, Safety & Compliance
Collaboration with Senior Management
Staff Scheduling & Resource Management
Performance Monitoring & Reporting
Training & Development Support

Job Purpose

The Front Office Manager ensures smooth and efficient front office operations, delivering an exceptional guest experience from arrival to departure. This role leads the front office team, manages guest services, and works with other departments to optimise operations, drive revenue, and uphold brand standards.

Role Responsibilities

Guest Reception & Service Excellence

Oversee front desk operations, ensuring seamless check-in/out.
Maintain visibility in the lobby, ensuring guests receive a warm, professional welcome.
Uphold service standards in line with brand values.
Respond promptly to guest requests and special needs.

Team Leadership & Development

Lead, coach, and motivate the front office team.
Deliver ongoing training on guest service, systems, and standards.
Conduct performance reviews, managing probation and performance issues.
Foster a collaborative, professional work environment.

Operational Efficiency

Coordinate with reservations, housekeeping, and maintenance for smooth operations.
Ensure accuracy in reservations, room allocations, and billing.
Implement efficient systems and processes.
Monitor workflow to manage arrivals, departures, and in-house needs.

Guest Satisfaction & Problem Resolution

Act as primary contact for guest complaints, resolving issues professionally.
Monitor guest feedback, implementing improvements where needed.
Promote a guest-first culture across the team.

Financial Management

Monitor budgets and control expenses to achieve targets.
Oversee billing accuracy, cash handling, and compliance.
Work with revenue teams on rates and occupancy.
Provide regular performance and revenue reports.

Health, Safety & Compliance

Ensure compliance with all safety and guest security regulations.
Inspect the front desk area for cleanliness and order.
Maintain knowledge of policies and local regulations.

Collaboration with Senior Management

Work with department heads to align operations with hotel strategy.
Participate in management meetings, contributing to decision-making.
Support initiatives to enhance service and efficiency.

Staff Scheduling & Resource Management

Manage rosters to ensure coverage while controlling costs.
Ensure the front office is stocked and equipped.
Support HR in recruitment, onboarding, and training.

Performance Monitoring & Reporting

Track KPIs including guest satisfaction, occupancy, and revenue.
Report regularly to senior management, recommending improvements.

Training & Development

Facilitate staff training and development opportunities.
Promote cross-training for flexibility and growth.

Preferred Experience & Skills

4-5 years' front office management or supervisory experience in hotels.
Proven leadership and people management skills.
Strong organisational, financial, and problem-solving abilities.
Experience with front office systems (Opera or similar).
Excellent communication and guest service skills.
Calm under pressure, flexible with shifts including weekends.

Benefits:

Global discounted staff room rates across the group
50% off Food and 25% Beverage across the group
Accrued Annual Leave with Service
Friends and Family discount
Gym Membership Discounts*
Continual training and development
Career progression within the Group
Gratuities *
Meals on shift
Bike to work scheme
Taxsaver for travel
Refer a friend scheme
Wellness at work events and access to wellness platform
Employment Assistance Programme
Group discounts for cinema tickets, shopping deals etc
Team appreciation days
Service recognition
Regular fun-filled activities and gatherings for all teams across the group

Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

#HP

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Refine Your Search

it service desk jobs in dublin, d

Front Office Manager

Retail Department Manager

Staff Product Engineer

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Senior Product Engineer

Full time Cleaning Operative - College Business and Technology Park

Principal Engineer

Senior Ecologist (Belfast/ Cork/ Dublin)

Retail Supervisor

Senior Corporate Counsel - Dublin

Cleaning Team Leader - Full time

Senior Engineering Manager, Fin AI Agent

Founding Fintech Legal & Regulatory Lead

Head of Market Operations

COVER Day Janitor - Part time

Industrial cleaner - Full time

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