Reporting to the Airport Retail Manager, the role holder will be part of a leadership team responsible for effectively managing and supporting the operation across a department on a shift basis thus ensuring all activity is aligned towards achieving sales and operational objectives driving sales, Passenger Average Spend (“PAS”) and customer experience on a shift basis. The role holder is responsible for maximizing sales and productivity by implementing the category strategy from Central Support teams. Role holder will ensure that retail sale professionals deliver a great customer experience through strategies such as Shift Excellence, visual presentation by liaising with the Display and Cat-Man teams, operations and loss prevention standards in line with our ARI processes and procedures.
Key to this role is achieving sales budgets through execution of visual merchandising guidelines, planograms and 5S’s while embedding a ‘customer before task’ ethos by motivating and coaching staff using ARI Selling Skills as the lever.
The role requires the successful candidate to ensure that they drive a customer-centric culture, where the full energy and activity of the store team is focused on delivering highly satisfying customer experiences.
The ideal candidate will have supervised/managed retail teams previously and will have worked with high end luxury brands.
This is a permanent shift based role.
D ynamic Leader
Champion ARI Selling Skills (Essential and Advanced) by coaching retail team members continuously
Ensure Product Knowledge training is ongoing and staff are engaging with the Knowledge Hub (internal training system)
Work within a team which is accountable for driving performance within their respective department on a shift basis.
Ensure each team member has a clear understanding of their objectives, both in terms of sales and customer service both on a shift basis and via the formal Performance Management process
Be a motivating presence on the floor, driving engagement and communication with all staff via structured initiatives
Embed a continuous improvement ethos and drive change
Act as key support and escalation point for staff as necessary with relevant stakeholders and escalate to Airport Retail Manager where appropriate
Communicate departmental priorities and updates on progress versus same throughout the shift via real time data from Airport Retail Manager
Delegate all departmental operational tasks through staff members as appropriate to ensure effective execution
Monitor and manage absence as per policy
Results Driven
Achieve sales versus budget and versus last year within department by focussing on PAS (Passenger Average Spend) as a key metric through shift excellence
Ensure highest shop floor standards are maintained at all times within department
Completion of department floor walks using 5S audit and VM guidelines as tools to achieve best practice
Work within a team to execute Marketing and Buying strategies within department e.g. HPP, new product launches etc.
Protect profit of the business by actively managing stock loss results (S/L target under 1% COGS)
Instil exceptional customer service using Mystery Shopping results as a key lever to coach/motivate or recognise as appropriate
Ensure delivery of compliance with all regulatory and security policies and procedures e.g. cash, ICAO, cycle counts, staff searches.
Profits
Maximise sales to meet and exceed budgets on a weekly monthly and annual basis at department level
Maximise profit by ensuring On Shelf Availability is no less that 97% at department level to be measured against relevant resolution codes
Identify and communicate commercial opportunities where possible via key stakeholders.
Maximise sales to meet and exceed budgets on a weekly monthly and annual basis at department level
Maximise profit by ensuring On Shelf Availability is no less that 97% at department level to be measured against relevant resolution codes
Identify and communicate commercial opportunities where possible via key stakeholders.
Customer Led
Embed a ‘customer before task’ ethos by motivating and coaching staff using ARI Selling Skills
Ensure completion of Customer Satisfaction surveys by team members
Ensure supervisory and staffing levels are correct to meet the demands of the business via completion of the Deployment Planner, or its equivalent via the administrative process
Trusted Partner
Work closely with all other Retail Managers to ensure high performance across the entire operation
Build positive relationships across Dublin Airport business (Asset Management, Security, Operations etc.)
Build, maintain and develop working relationships with Central Support functions e.g. Buying and Order Desk to ensure effective operations within department
Invests in People
Assist in recruiting a high calibre of team members who are retained and motivated via coaching to be sales focused and have a passion for travel retail brands.
Set and review key objectives for team members which are aligned with ARI strategy
Actively manage the performance of team members through regular reviews and performance log/PDR process
Encourage professional development and mobility within the team member group to support global succession planning
Exemplify ARI Values
Encourage a positive employee relations environment by addressing issues quickly where possible and escalating as appropriate
Qualifications
Minimum three years retail experience and preferably with managerial experience
Track record in leading and motivating a team in a fast moving retail/commercial environment
Track record in delivering on sales targets
Excellent understanding of retail standards
Strong interpersonal skills with the ability to build and maintain close working relationships with internal and external stakeholders
Commitment to ARI Values & ARI Leadership Standard
Flexibility to work varying shifts, including nights and weekends (shift times can vary between 4am and midnight)
daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process
Any offer of employment will be conditional on the successful candidate demonstrating and maintaining eligibility to work in Ireland. It is a condition of your employment with daa to achieve and maintain the necessary training and security standards required for your position at all times
We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.
ARI is one of the world’s longest established and experienced global travel retail companies. With expertise in developing business in new and existing markets, ARI owns and manages retail outlets in 27 airports in 14 countries throughout Europe, The Middle East, Asia Pacific, and North America. From opening the world’s first duty free in Shannon Airport in 1947, ARI now employs over 3,500 people worldwide and manages a turnover in excess of €1 billion. ARI is part of the Irish government-owned daa group.
