Find Manager service architect Jobs in Dublin, D

ICT Service Desk Team Lead
Irish Wheelchair Association —Clontarf, County Dublin
- €55,431–€68,230 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
1h
Senior Technical Product Manager
Marsh —Dublin, County Dublin
- Full-time
- Agile
- Budgeting
- Communication skills
Service Delivery Manager - Oracle Fusion (hybrid)
Inizio —Dublin, County Dublin
- Hybrid work
- Oracle
- ERP systems
- No degree
14d
Vice President, Solutions Architecture - EMEA
MongoDB —Dublin, County Dublin
- Remote
- Azure
- English
- AWS
Strategic Operations Lead, Trust and Safety
Google —Dublin, County Dublin
- €138,000–€142,000 a year
- Full-time
- System design
- Bachelor's degree
- No degree
11d
Senior Manager, Architecture & Components
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Azure
- Computer Science
11d
Forward Deployed Engineer
Nearform —Dublin, County Dublin
- From €75,000 a year
- Full-time
- Remote
- Master's degree
- Python
- Annual leave
Platform Engineering Manager - Cloud & Architecture (IRE)
Inizio —Dublin, County Dublin
- Azure
- Computer Science
- Engineering
1d
Internal Audit Manager - IT
Accenture —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Presentation skills
Manager, Architecture & Components
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Azure
- Computer Science
8d
Network Architecture Manager
Holafly —Dublin, County Dublin
- Remote
- Spanish
- Azure
- AWS
- Work from home
1d
Commissioning Manager
Dornan Engineering Limited —Dublin, County Dublin
- Management
- Microsoft Office
- No degree
3h
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Dublin, County Dublin
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
Quick apply
AI Engineering Lead - Senior Manager - Data & AI - Technology Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Azure
- Research
- SQL
AI Engineer
CR2 —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- SQL
Quick apply
Senior Manager Data Architecture and AI
Aptiv plc —Dublin, County Dublin
- Azure
- Computer Science
- Java
- Gym membership
Enterprise Customer Success Manager - Benelux
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Marketing
- Employee assistance program
Principal Cybersecurity Architect
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- AWS
- Software development
- AI
Senior Data Centre Design Manager, Data Centre Design Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Project management
Senior Manager of Security Engineering - AI/ML
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- DevOps
- Engineering
- AWS

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ICT Service Desk Team Lead

Irish Wheelchair Association -
Clontarf, County Dublin

Quick apply

Job details

Full-time
€55,431–€68,230 a year
1 hour ago

Benefits

Bike to work scheme
Annual leave
Employee discount
Gym membership

Qualifications

Azure
Customer service
Windows
Technical support
Microsoft Office
Mentoring
Communication skills
Intune

Full job description

We would like to invite applications for the following full-time permanent role with our ICT team.

ICT Service Desk Team Lead

Clontarf

IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment

The Service Desk Team Lead is responsible for the day‑to‑day leadership, coordination, and performance of the ICT Service Desk function. The role ensures the timely and effective resolution of incidents and service requests, adherence to SLAs, and the continual improvement of user support services. The Service Desk Team Lead will provide hands‑on technical and operational guidance to Level 1 Engineers and work closely with the Infrastructure Team Lead to ensure seamless escalation, collaboration, and service delivery across the ICT operations environment.

Liaison

This role reports to the Infrastructure and Service Desk Operations Manager but will also need to develop and maintain close and effective working relationships with:

Infrastructure Team Lead.

ICT Business Applications Manager and Information Security Architect.

External support vendors and managed service providers.

Project Managers and local site management in relation to user‑facing rollout activities.

All IWA staff, service users, and stakeholders engaging with ICT support services.

Main Duties and Responsibilities

The Service Desk Team Lead duties include but are not limited to:

Service Desk Leadership Team Management

Lead, coach, and develop a team of Level 1 Service Desk Engineers.

Manage daily workflow, queue management, resource planning, and task assignment.

Ensure high‑quality customer service and promote a user‑focused culture.

Conduct one‑to‑one meetings, performance reviews, and identify training needs.

Act as first escalation point for complex or high‑impact incidents.

Incident, Request Escalation Management

Ensure timely and effective handling of incidents and service requests in accordance with SLAs.

Oversee triage, prioritization, escalation, and communication processes.

Work closely with the Infrastructure Team on escalated issues.

Maintain clear and accurate support documentation, knowledge base articles, and self‑service content.

Service Performance Monitoring Reporting

Monitor team performance, ticket trends, SLA metrics, and user satisfaction.

Produce regular management reports on service desk KPIs.

Identify recurring issues and work with relevant teams to address root causes.

Drive continuous improvement through process optimization and feedback loops.

Tools, Processes Standards

Ensure effective use of ITSM tools for logging, tracking, and reporting support activity.

Support the implementation of the Change Management process, ensuring Service Desk compliance.

Ensure adherence to ICT policies, procedures, and security requirements.

Contribute to the development of Service Desk workflows, documentation, and SOPs.

User Support, Communication Engagement

Promote clear, helpful, and proactive communication with users and stakeholders.

Co-ordinate end-user communication for incident response.

Ensure a consistent and professional approach to customer service across all support channels.

Coordinate user‑facing training, awareness sessions, and rollout communications.

Support adoption of new technologies by working with ICT project teams and key stakeholders.

PERSON SPECIFICATION

Training, Experience and Qualifications

Formal ICT qualification (QQI Level 8 or equivalent) or five years Service Desk or Infrastructure Engineering experience.

Minimum of five or more years’ experience in a Service Desk or ICT technical support role, including experience leading or mentoring team members.

Strong understanding of ITIL processes (ITIL certification desirable).

Experience supporting Microsoft enterprise technologies (Office 365, Windows 11, AD/Azure AD, Intune).

Experience with ticketing systems, remote support tools, and knowledge management.

Excellent customer service skills and ability to communicate with diverse user groups.

Must be willing to travel regularly to IWA sites.

Knowledge and Skills

The ideal candidate would have

Strong diagnostic and troubleshooting skills across end‑user devices, applications, and connectivity issues.

Several years’ experience of ICT operations across a dynamic and diverse portfolio of business applications and systems.

Ability to lead and motivate a team in a fast‑paced environment.

Self-starter with good decision-making skills.

Excellent written and verbal communication skills.

Strong organizational, prioritization, and time‑management capabilities.

Ability to build and maintain effective relationships with colleagues, vendors, and stakeholders.

Experience of people management, coaching and supporting team members.

Competencies

Customer service excellence

People management and team development

Technical problem‑solving and ownership

Communication and stakeholder engagement

Adaptability, resilience, and accountability

Remuneration Benefits

Salary €55,431 to €68,230 DOE

Excellent working conditions

Training development opportunities

25 days annual leave

Access to Defined Contribution Pension scheme and HSF Health Cash Plans

Employee Assistance Service

Employee discount for IWA Gym in Clontarf

Bike to Work Scheme

The closing date for applications is Tuesday 18th August 2026.

Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.

Quick apply

Refine Your Search

manager service architect jobs in dublin, d

ICT Service Desk Team Lead

Senior Technical Product Manager

Service Delivery Manager - Oracle Fusion (hybrid)

Vice President, Solutions Architecture - EMEA

Strategic Operations Lead, Trust and Safety

Senior Manager, Architecture & Components

Forward Deployed Engineer

Platform Engineering Manager - Cloud & Architecture (IRE)

Internal Audit Manager - IT

Manager, Architecture & Components

Network Architecture Manager

Commissioning Manager

Senior Account Executive - AI Software Sales & professional services

AI Engineering Lead - Senior Manager - Data & AI - Technology Consulting - Advisory

AI Engineer

Senior Manager Data Architecture and AI

Enterprise Customer Success Manager - Benelux

Principal Cybersecurity Architect

Senior Data Centre Design Manager, Data Centre Design Engineering

Senior Manager of Security Engineering - AI/ML

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