Find Manager service architect Jobs in Dublin, D

Customer Success Manager (VCF)
Ergo —Dublin, County Dublin
- English
- Analysis skills
- Communication skills
10d
CSA Engineer
Mercury Engineering —Dublin, County Dublin
- Construction experience
Software Engineer (AEM)
PlayStation Global —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
Quick apply
QA Automation Engineer
PlayStation Global —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
Quick apply
AI Implementation Programme Manager
Expleo —Dublin, County Dublin
- Azure
- Computer Science
- Project management
1d
Senior Solution Sales - Networking
Vodafone —Dublin, County Dublin
- Full-time
- Annual leave
Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
Senior Technical Product Manager
Marsh —Dublin, County Dublin
- Full-time
- Agile
- Budgeting
- Communication skills
3d
Senior CSA Engineer
Mercury Engineering —Dublin, County Dublin
- Construction experience
Enterprise Customer Success Manager - Benelux
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Marketing
- Employee assistance program
Director, Technical Account Management
Datadog —Dublin, County Dublin
- Azure
- AWS
- IT
- Employee stock purchase plan
Quick apply
Civil Design Engineer
Mercury Engineering —Blanchardstown, County Dublin
- Construction experience
Software Development Engineer, Business Information Governance
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Engineering and Core Technology Manager, Security
Dolby —Dublin, County Dublin
- Computer Science
- Research
- Master's degree
Principal Mechanical Engineer
Tetra Tech —Dublin, County Dublin
- Part-time
- Manufacturing
- Leadership
- Communication skills
Senior Data Centre Design Manager, Data Centre Design Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Project management
12d
Senior Manager Data Architecture and AI
Aptiv plc —Dublin, County Dublin
- Azure
- Computer Science
- Java
- Gym membership
Senior Software Engineer / Web Developer (AEM)
PlayStation Global —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
AI Engineer
CR2 —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- SQL
Quick apply
8d
Data & AI Transformation Senior Manager / Director - Data & AI Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Azure
- Research
- SQL

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Customer Success Manager (VCF)

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent
10 days ago

Qualifications

English
Analysis skills
VMWare
Account management
Communication skills
vSphere

Full job description

Ergo are seeking a Customer Success Manager (CSM) with a background in VMware technology. In this exciting role you will be responsible for driving the adoption, retention, and growth of VMware Cloud Foundation (VCF) and associated solutions across Ergo / Presidio's customer base in Ireland and the United Kingdom. This role will focus on helping customers successfully transition to, stabilize, and maximize the value of their VCF-based private and hybrid cloud environments.

This is a hybrid role with occasional office visits to Dublin office and client sites.

What will you do?

Drive adoption and utilization of VMware Cloud Foundation across assigned customer accounts, ensuring customers fully leverage their VCF licensing investments.

Monitor customer health, usage trends, and engagement levels to proactively identify opportunities and risks.

Identify and promote opportunities to expand customer value through the adoption of additional VCF solutions and add-ons, including:

Guide customers through post-sales onboarding, subscription renewals, licensing transitions, and migration from legacy VMware environments.

Define, track, and communicate key performance indicators (KPIs) and success metrics that demonstrate business value.

Conduct regular Executive Strategic Reviews (ESRs) detailing consumption metrics and optimization paths.

Proactively identify deployment challenges, technical barriers, adoption gaps, and renewal risks.

Partner closely with Broadcom Technical Account Managers (TAMs), solution architects, support teams, product specialists, and Presidio sales teams to resolve issues and drive customer success.

What do you need?

Minimum 5 years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role.

Strong understanding of data center virtualization, private cloud infrastructure, hybrid cloud architectures, and subscription-based software licensing models.

Working knowledge of the VMware ecosystem, including: VMware Cloud Foundation (VCF) / vSphere / vSAN / NSX / Aria Suite

Proven track record of dealing with C-level stakeholders and navigating complex enterprise IT governance & strong analytical, presentation, and problem-solving skills.

Excellent verbal and written communication skills in English.

Apply today for more information.

Apply Now

Refine Your Search

manager service architect jobs in dublin, d

Customer Success Manager (VCF)

CSA Engineer

Software Engineer (AEM)

QA Automation Engineer

AI Implementation Programme Manager

Senior Solution Sales - Networking

Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion

Senior Technical Product Manager

Senior CSA Engineer

Enterprise Customer Success Manager - Benelux

Director, Technical Account Management

Civil Design Engineer

Software Development Engineer, Business Information Governance

Engineering and Core Technology Manager, Security

Principal Mechanical Engineer

Senior Data Centre Design Manager, Data Centre Design Engineering

Senior Manager Data Architecture and AI

Senior Software Engineer / Web Developer (AEM)

AI Engineer

Data & AI Transformation Senior Manager / Director - Data & AI Consulting - Advisory

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