Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
14d
Technical Account Manager, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
14d
Senior Analyst, Trust and Safety
Google —Dublin, County Dublin
- €84,000–€86,000 a year
- Full-time
- Doctoral degree
- Master's degree
- SQL
4d
Director of Software Engineering
JPMorganChase —DUBLIN 1, County Dublin
- Full-time
- System design
- AI
- SDLC
7d
Senior Data Center Engineer, Electrical Architecture
Google —Dublin, County Dublin
- €84,000–€113,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
14d
Technical Migration Delivery Sr Lead - Data 360 or Tableau Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- No degree
12d
Technical Migration Delivery Sr Lead - Marketing or Revenue Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- No degree
12d
Director of Cloud, Enterprise Operations
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- English
6d
Senior Software Engineer / Web Developer (AEM)
PlayStation Global —Dublin, County Dublin
- €87,800–€131,800 a year
- Computer Science
- Java
- Master's degree
Quick apply
Growth Marketer (12-Month Fixed Term Contract)
LearnUpon —Dublin, County Dublin
- Sales
- Marketing
- AI
- Annual leave
Employee Relations Business Partner
Meta —Dublin, County Dublin
- Human resources
- AI
- Communication skills
Software Development Manager, Network Monitoring and Remediation
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
Health Technology Director - Health Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Communication skills
Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Java
Principal Data Scientist
iCIMS Talent Acquisition —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- Research
- Master's degree
- Annual leave
- Life insurance
Sr. Lead Security Engineer
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- Engineering
- Java
Director, Technical Account Management
Datadog —Dublin, County Dublin
- Azure
- AWS
- IT
- Employee stock purchase plan
Quick apply
Project Manager - Switchgear Solutions
CEL - Critical Power —Dublin, County Dublin
- Full-time
- English
- Bachelor's degree
- Budgeting
Quick apply
Principal Data Scientist
iCims —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- Research
- Master's degree
- Annual leave
- Life insurance
Sales Administrator
CEL - Critical Power —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

I want to receive the latest job alerts for senior expert (ai engineering) in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior expert (ai engineering) jobs near dublin, d

Director Of Operations jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Technical Account Manager jobs in Dublin, County Dublin

Delivery Manager jobs in Dublin, County Dublin

Senior Data Center Engineer jobs in Dublin, County Dublin

Technology Consultant jobs in Dublin, County Dublin

Senior Manufacturing Engineer jobs in Dublin, County Dublin

Growth Marketer jobs in Dublin, County Dublin

Trustee jobs in Dublin, County Dublin

Sales Administrator jobs in Dublin, County Dublin

Senior Account Manager jobs in London

Software Engineering Manager jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

Employee Relations Manager jobs in Dublin, County Dublin

Software Engineer Fintech jobs in Dublin, County Dublin

Engineering jobs in County Kildare

Hvac Engineer jobs in Cork, County Cork

Event Security jobs in Cork, County Cork

Data Protection jobs in County Cork

Principal Data Scientist jobs in Dublin, County Dublin

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
14 days ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

senior expert (ai engineering) jobs in dublin, d

Technical Support Engineer - Premium Accounts, Weekend Coverage

Technical Account Manager, Weekend Coverage

Senior Analyst, Trust and Safety

Director of Software Engineering

Senior Data Center Engineer, Electrical Architecture

Technical Migration Delivery Sr Lead - Data 360 or Tableau Cloud

Technical Migration Delivery Sr Lead - Marketing or Revenue Cloud

Director of Cloud, Enterprise Operations

Senior Software Engineer / Web Developer (AEM)

Growth Marketer (12-Month Fixed Term Contract)

Employee Relations Business Partner

Software Development Manager, Network Monitoring and Remediation

Health Technology Director - Health Consulting - Advisory

Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations

Principal Data Scientist

Sr. Lead Security Engineer

Director, Technical Account Management

Project Manager - Switchgear Solutions

Principal Data Scientist

Sales Administrator