Find It Jobs in Kilmacanoge, Ww

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
IT Support Analyst - Protection
Royal London —Dublin, County Dublin
- Hybrid work
- Azure
- SQL
- Communication skills
- Annual leave
4d
Procurement Professional - IT Software
BT —Dublin, County Dublin
- Hybrid work
- Continuous improvement
- Annual leave
6d
IT Operations Manager
Medserv —Dundrum, County Dublin
- €65,000–€80,000 a year
- Full-time
- Annual leave
- Employee assistance program
Quick apply
Technical Support Engineer
New Relic —Dublin, County Dublin
- Hybrid work
- Azure
- Customer service
- DevOps
Level 3 Senior Network Engineer
ICON Plc —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Analysis skills
Principal Engineer (IT Automation & AI-native Transformation)
SoSafe —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Leadership
- Communication skills
- Referral programme
Category Sourcing Expert - IT Category
Verizon —Dublin, County Dublin
- Google Suite
- Microsoft Office
- Master's degree
- Annual leave
- Employee assistance program
13d
Solution Architect - Engine by Starling
Starling —Dublin, County Dublin
- Full-time
- Hybrid work
- System design
- Communication skills
- Banking
- Life insurance
Quick apply
Workplace Technology Lead Solution Architect
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- System design
- Bachelor's degree
Director, RDU IT – Business Partner, Quality
AstraZeneca —Dublin, County Dublin
- Bachelor's degree
- IT
- Business
6d
Sourcing Manager - IT
Verizon —Dublin, County Dublin
- Google Suite
- Microsoft Office
- Analysis skills
6d
Temp - Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
Service Driver HGV - Shred-It
Stericycle —Dublin, County Dublin
- Heavy lifting
- Customer service
- Life insurance
Partner Solutions Architect
Nebius —Dublin, County Dublin
- Remote
- Azure
- AWS
- AI
Quick apply
Senior Solution Architect – D365 CE
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- Customer service
- JavaScript
Quick apply
11d
IT Platform Lead
Supermetrics —Dublin, County Dublin
- AI
- Python
Quick apply
Systems Admin/Scheduling Assistant
Drumcondra Home Help & Care Services —Dublin, County Dublin
- HTML
- Annual leave
IT Support Engineer
ING —Dublin, County Dublin
- Hybrid work
- Azure
- English
- Windows
- Annual leave
3d
Desktop Support Engineer
Total IT Global —Dublin, County Dublin
- €3,000–€31,000 a month
- Full-time
Quick apply

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Azure
Microsoft Outlook
Japanese
Windows
Analysis skills
SharePoint
Communication skills
Active Directory
Intune

Full job description

Job Title: L1 / L2 Service Desk Technician

Location: Dublin 1, free parking

Contract Type: Permanent

Hybrid: 4 days on site, WFH on Fridays.

Working hours: 35 hours per week

Overview

We are seeking a skilled and customer-focused L1/L2 Service Desk Technician to deliver first- and second-line ICT support within an ITIL-aligned environment. This role is ideal for a proactive problem-solver with strong Microsoft 365 expertise and a passion for delivering excellent user support.

Key Responsibilities

Provide first and second line IT support, ensuring high levels of first-time resolution
Log and track incidents via the PFH client ticketing system in line with ITIL processes
Troubleshoot, resolve, and escalate technical issues as required
Own and manage problem tickets, identifying root causes and implementing fixes
Respond to and manage security alerts and incidents
Work closely with internal teams and third-party vendors to resolve issues
Maintain and update knowledge base articles, SOPs, and runbooks
Manage IT hardware and software assets
Support continuous service improvement initiatives

Essential Requirements

ITIL Foundation Certification (v4 minimum)
Strong experience in ITIL-based Service Desk environments (Incident, Problem, Change Management)
Proven troubleshooting, triage, and escalation skills
Excellent communication skills with a customer-first approach
Ability to work effectively as part of a team environment

Technical Skills & Experience

Windows 11 deployment and support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
Entra ID / Active Directory
Intune Endpoint Management and patching (incl. Azure Update Manager)
Microsoft Defender (Vulnerability Management & XDR)
Microsoft Teams & Teams Rooms
Experience managing security incidents and alerts

Desirable Certifications

Microsoft Endpoint Administrator Associate (MD-102 / MD-100)
Microsoft Security, Compliance & Identity Fundamentals (SC-900)
(Candidates working towards certification will be considered; certification must be achieved by contract start date)

Cybersecurity Awareness

Strong knowledge of:
- Phishing and social engineering risks
- Identity & Access Management (IAM)
- Multi-Factor Authentication (MFA)
- Zero Trust principles

What We’re Looking For

Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
A proactive, solutions-driven mindset
Commitment to high-quality customer service

Apply Now

If you’re passionate about IT support and want to work in a dynamic, customer-focused environment, we’d love to hear from you.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

IND1

Quick apply

Refine Your Search

it jobs in kilmacanoge, ww

IT Support Engineer - Level 2

IT Support Analyst - Protection

Procurement Professional - IT Software

IT Operations Manager

Technical Support Engineer

Level 3 Senior Network Engineer

Principal Engineer (IT Automation & AI-native Transformation)

Category Sourcing Expert - IT Category

Solution Architect - Engine by Starling

Workplace Technology Lead Solution Architect

Director, RDU IT – Business Partner, Quality

Sourcing Manager - IT

Temp - Information Technology Cross-Function Vice President

Service Driver HGV - Shred-It

Partner Solutions Architect

Senior Solution Architect – D365 CE

IT Platform Lead

Systems Admin/Scheduling Assistant

IT Support Engineer

Desktop Support Engineer

I want to receive the latest job alerts for it in kilmacanoge, ww

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