Find Data center engineering operations area manager, data center engineering operations Jobs in Dublin 1, D

Technical Solutions Consultant, Meta Business Agent
Meta —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- JavaScript
3d
Controls Engineer, Controls Engineer
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Fire, Life and Safety system Commissioning Engineer, Commissioning
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Director of Project Management
IPS-Integrated Project Services —DUBLIN 12, County Dublin
- Full-time
- Engineering
- Project management
- Bachelor's degree
12d
Senior Product Manager, Interoperability
Datavant Ireland —Dublin, County Dublin
- Remote
- Project management
- Product management
Quick apply
11d
Design Project Engineer - Mechanical, Fleet Remediation Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- System design
- AWS
- Bachelor's degree
Senior Manager- Origination and Development
Equinix —Dublin, County Dublin
- Full-time
- Spanish
- Engineering
- English
Senior Architect, Global Engineering Strategy
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- Engineering
- Maintenance
3d
Sitecore Technical Lead & Platform Architect
Henry Schein Ireland —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Leadership
Sr. Technical Program Manager, AWS Manufacturing Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- AWS
2d
Director of Sales Engineering
Tate Europe —Dublin, County Dublin
- Full-time
- Sales
- Engineering
- Master's degree
Quick apply
Component Recovery Specialist, Value Recovery
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Business
8d
Site Engineer II
Digital Realty —Dublin, County Dublin
- Weekend availability
- Engineering
- Maintenance
- Analysis skills
DCEO Chief Engineer , DCEO
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows
Senior Global Strategy Engineer, Global Engineering Strategy
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Bachelor's degree
Mechanical Design Engineer, Data Centre Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction experience
4d
New Product Introduction (NPI) Coordinator, Value Recovery
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Bachelor's degree
8d
Electrical Apprenticeship
Digital Realty —Dublin, County Dublin
- Full-time
- Leaving certificate
- No degree
- Higher certificate
5d
Staff Machine Learning Engineer
Adswizz —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Staff Software Engineer
Sirius XM —Dublin, County Dublin
- Full-time
- Remote
- System design
- AWS
- Bachelor's degree

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Technical Solutions Consultant, Meta Business Agent

Meta -
Dublin, County Dublin

Apply Now

Job details

3 days ago

Qualifications

Computer Science
CSS
Bachelor's degree
JavaScript
AI
Business
HTML

Full job description

An opportunity to work at the intersection of AI and Business Messaging, one of Meta's key investment areas.As Meta accelerates its investment in AI-native business experiences, Meta Business Agent sits at the center of how businesses will discover, engage, and transact with customers in the future, and this role puts you at the heart of that transformation, working with next-generation AI agents, LLMs, and conversational AI systems that are redefining how businesses connect with billions of people across Meta's messaging platforms.As a Technical Solutions Consultant (TSC) for Meta Business Agent, you will serve as a subject matter expert in the AI agent experience, acting as a technical bridge between our customers, support operations, and internal product and engineering teams.Your mission will be to resolve complex technical challenges related to AI agent behavior and configuration, drive operational excellence, influence product improvements through data-driven insights, and ensure our customers can fully leverage Meta Business Agent to transform their customer engagement.

Technical Solutions Consultant, Meta Business Agent Responsibilities:

Deliver a high-touch resolution experience for Meta's most strategic Business Messaging Partners
Develop deep subject matter expertise across Meta Business Agent and the wider Business Messaging portfolio
Break down and resolve complex, ambiguous, technical (Meta Business Agent, API integrations, Webhooks, delivery) issues for high-touch customers using internal debug tools and log analysis to determine the root cause
End-to-end issue resolution, filing bugs, documenting repro steps and partnering with cross-functional partners to see the issue through to resolution
Drive scale across the support funnel, enabling front-line human and AI agents to resolve issues earlier and closer to the customer
Act as a trusted advisor on the Meta Business Agent product
Improve the end-to-end support funnel by optimizing internal and external support processes
Refine the support agent's experience with clear resolution paths and feedback that improves ticket resolutions
Maintain knowledge bases, documentation, and training materials so that support teams can effectively support emerging Meta Business Agent features and capabilities
Identify common issues and develop reusable workarounds, documenting and sharing them to drive scale across the funnel
Partner with XFN Product and Engineering on the go-to-market strategy for new Meta Business Agent features, covering product training and operational readiness
Drive "shift left" initiatives that streamline and standardize support flows, moving resolution closer to the customer
Turn front-line signal into product impact: influencing the Meta Business Agent roadmap on behalf of customers
Translate data, feedback, and customer signals into actionable insights that influence the Meta Business Agent roadmap
Champion the VOTC, articulating pain points and turning them into measurable product improvements
Build cross-functional partnerships (Product Management, Engineering, Partnerships) aligning teams and holding them accountable for their deliverables
Recommend tooling, processes, and signal improvements leveraging support performance data
Run account health reviews, surfacing insights that improve account management and support effectiveness

Minimum Qualifications:

B.A. or B.S. in Business, Computer Science, Engineering, Digital Marketing, or a related field, or equivalent practical experience
5+ years of experience in an operations, support, technical solutions, or product role within a technical environment
Working knowledge of web technologies (HTML, CSS, JavaScript, HTTP, APIs) with hands-on technical troubleshooting experience
Proven ability to translate technical concepts for both technical and non-technical audiences
Demonstrated experience in influencing outcomes and driving alignment across cross-functional teams
Experience in the CRM, messaging, conversational AI, or API-based technology industries

Preferred Qualifications:

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Familiarity with responsible, ethical AI practices (risk assessment, bias mitigation, quality and accuracy reviews)
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Track record of using AI tools to redesign workflows and drive measurable impact (efficiency gains, quality improvements)
Experience in prototyping and building tools to improve job efficiency and effectiveness
Track record of driving product improvements through customer insight and data-driven advocacy
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Apply Now

Refine Your Search

data center engineering operations area manager, data center engineering operations jobs in dublin 1, d

Technical Solutions Consultant, Meta Business Agent

Controls Engineer, Controls Engineer

Fire, Life and Safety system Commissioning Engineer, Commissioning

Director of Project Management

Senior Product Manager, Interoperability

Design Project Engineer - Mechanical, Fleet Remediation Engineering

Senior Manager- Origination and Development

Senior Architect, Global Engineering Strategy

Sitecore Technical Lead & Platform Architect

Sr. Technical Program Manager, AWS Manufacturing Operations

Director of Sales Engineering

Component Recovery Specialist, Value Recovery

Site Engineer II

DCEO Chief Engineer , DCEO

Senior Global Strategy Engineer, Global Engineering Strategy

Mechanical Design Engineer, Data Centre Engineering

New Product Introduction (NPI) Coordinator, Value Recovery

Electrical Apprenticeship

Staff Machine Learning Engineer

Staff Software Engineer

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