Scheduler / Depot Lead- Autoglass® Ireland
Location: Airport Business Park, Swords (office-based)
Hours: Full-time, 37.5 hours per week
Autoglass® Ireland, part of the global Belron® Group, is seeking an experienced Scheduler / Depot Lead to coordinate a high-volume, operationally complex workload across technicians, depot operations, and customer service. This is not an entry-level position. We're looking for someone with proven experience in scheduling, logistics, field service coordination, transport planning, or a similar operational environment who can confidently manage changing priorities in a fast-paced setting.
This role will be a key part of the day-to-day running of the depot, helping to ensure smooth operations while delivering an excellent customer experience. As one of the first points of contact for customers visiting the depot, you will create a welcoming and professional environment, ensuring customers feel valued and supported throughout their journey with Autoglass®.
What You Will Do?
This is a fast-paced operational coordination role requiring sound judgement, excellent planning skills, and the ability to make confident decisions while balancing multiple competing priorities and responding to changing operational demands.
Key Responsibilities
Operational Scheduling & Coordination
- Manage and coordinate workloads for a designated team of field technicians
- Schedule high volumes of jobs to maximise efficiency
- Monitor job progress and respond to operational changes throughout the day
- Route jobs effectively across Dublin locations to avoid inefficiencies
Technician & Depot Support
- Act as the primary point of contact for technician queries and operational issues
- Support the day-to-day operation of the depot and ensure activities run smoothly
- Escalate technical or operational concerns appropriately
- Ensure workflow continuity during absences or peak demand
Customer Experience & Service
- Deliver a welcoming, professional, and customer-focused experience for all customers visiting the depot
- Act as a key point of contact for customer queries, appointments, and service updates
- Take ownership of customer interactions and help resolve issues in a timely and professional manner
- Promote the high standards of service associated with the Autoglass® brand
Warranty & Customer Issue Management
- Handle warranty-related queries and escalations
- Liaise with relevant departments to resolve technical or service escalations
Glass & Inventory Coordination
- Oversee glass stock allocation and management
- Coordinate delivery and storage requirements
- Ensure safe and compliant handling procedures are followed
Note: Duties listed are indicative, not exhaustive, and may vary based on business needs.
Essential Criteria
- Eligibility to work in Ireland.
- A minimum of 2 years' experience in scheduling, logistics coordination, transport planning, field service coordination, operations control, or a similar operational role.
- Strong customer service skills, with the ability to build positive relationships with customers and colleagues.
- Demonstrated experience managing multiple competing priorities within a busy, high-volume operational environment where plans regularly change throughout the day.
- Previous experience in an operational coordination role is essential. Experience limited to retail or general customer service alone is unlikely to meet the requirements of this role.
- Strong problem-solving skills and the ability to make decisions under pressure.
- Experience using scheduling, workforce management, logistics, or CRM systems.
- Excellent organisational skills, with the ability to manage competing priorities.
- Strong verbal and written communication skills.
- Resilient and comfortable handling escalated situations.
Desirable
- Experience working with operational KPIs and service level targets.
- Experience supporting continuous improvement initiatives within an operational environment.
- Experience working in a fleet, field service, depot, or technical service environment.
- Experience handling warranty claims, service recovery, or operational issue resolution.
- Experience in logistics, transport planning, or supply chain operations.
What We Offer
- Salary: €30,000–€38,000 per year, depending on skills and experience
- Autoglass® Ireland is committed to equal pay and opportunities for all employees. Pay is determined fairly based on experience, skills, and responsibilities
- A supportive and friendly team environment
- Full training and ongoing development
- Progression opportunities subject to performance
- Opportunity to contribute to a market-leading company within the Belron® Group
If you're an experienced Scheduler or Operations Coordinator who enjoys solving problems, coordinating complex operational workloads and delivering an excellent customer experience, we'd love to hear from you. This role is ideal for someone who has already built their career in scheduling, logistics, field service coordination, transport planning or a similar operational environment and is looking for their next challenge.
Job Types: Full-time, Permanent
Pay: €30,000.00-€38,000.00 per year
Benefits:
- Company events
- On-site parking
Ability to commute/relocate:
- Swords, County Dublin: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you worked in a role where you were responsible for scheduling or dispatching field-based technicians, engineers, drivers or mobile teams? Please describe your experience.
- On a typical day, how many technicians or mobile jobs did you coordinate, and did you have to re-plan schedules throughout the day due to emergencies, delays or cancellations?
Experience:
- coordinating technicians, drivers or field-based teams: 2 years (required)
Work authorisation:
Work Location: In person
