Workshop Administrator - Join a Market Leader
Location: Blanchardstown, Dublin 15
Type: Permanent | Full-Time
Ready to take control of a fast-paced, high-performing workshop?
For over 20 years, Northgate Ireland has been at the forefront of vehicle hire and fleet management, supporting businesses across Dublin, Cork, Limerick, and Galway. With a large, modern fleet of light commercial vehicles from leading manufacturers including Mercedes-Benz, Ford, Opel, Renault, Volkswagen, and Peugeot, we keep our customers moving faster and for longer.
Due to continued growth, we are expanding our Dublin team and are now looking for a Workshop Administrator to drive performance, efficiency, and customer excellence.
The Role
You will support the Workshop Manager and Supervisor in the day-to-day running of the workshop, ensuring productivity targets are achieved and operations run efficiently. Working closely with the Foreman, you will maximise the performance of Technicians and subcontractors while delivering a high standard of customer service in line with Net Promoter Score targets.
Key Responsibilities
-
Load and review workshop diary bookings and order service kits to maximise efficiency and meet KPIs
-
Allocate, manage, and close job cards, delegating where appropriate
-
Ensure all completed work is compliant, signed off, and vehicles are roadworthy
-
Manage warranty processes in line with manufacturer requirements and timescales
-
Work with the Foreman to allocate work based on technician skillsets
-
Maintain a clean, safe, and organised workshop environment
-
Manage subcontracted work to minimise downtime and control costs, including Loss of Use where applicable
-
Escalate any internal or external VORs likely to exceed targets
-
Communicate effectively with customers, providing updates on vehicles off the road longer than expected
-
Maintain accurate, real-time job statuses across all systems
-
Ensure Planned Maintenance, Compliance Events, Recalls, and Loan Days are delivered within targets
-
Effectively reschedule work to accommodate changing priorities
What We’re Looking For
Essential:
-
Minimum 3 years’ experience in a similar role
-
Strong IT skills including MS Office, databases, and Outlook
-
Full clean driving licence
-
Strong attention to detail
-
Professional, customer-focused approach
-
Ability to perform in a busy, high-pressure environment
-
Strong understanding of cost control and target delivery
-
Excellent multitasking and coordination skills
Desirable:
-
Mechanical qualification or strong technical knowledge
-
Experience within the vehicle rental or fleet industry
-
Supervisory or people management experience
What’s in it for you
-
Competitive salary
-
24 days holiday plus an additional day for your birthday
-
Pension plan and life assurance
-
Group discounted healthcare
-
Employee Assistance Programme
-
Share Save Scheme
-
Employee discounts and company privilege days
-
Long service awards
-
Free parking and great location
-
Family-friendly policies
-
Enhanced annual leave with service
This is an opportunity to join a growing, industry-leading business where you can make a real impact within a busy and supportive team.
INDWS
