Find Account analyst Jobs in Ireland

Service Desk Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Windows
- Business
14d
Finance Analyst
BidvestNoonan —Swords, County Dublin
- Full-time
- Microsoft Excel
- Finance
- Budgeting
- Employee assistance program
Quick apply
14d
Quality & Insights Analyst
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- AI
12d
Analyst, Investment Operations | PGIM Ireland
Prudential —Letterkenny, County Donegal
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
7d
SOX & IT Compliance Analyst
McKesson —Cork, County Cork
- €56,300–€93,800 a year
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
Trust and Safety Analyst, Egregious Harms Enforcement
Google —Dublin, County Dublin
- €84,000–€86,000 a year
- Full-time
- Master's degree
- SQL
- Bachelor's degree
4d
Analyst, Investment Operations | PGIM Ireland
PGIM —Letterkenny, County Donegal
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
7d
Sr Finance Analyst
Zimmer Biomet —Shannon, County Clare
- Full-time
- Management
- Analysis skills
- Business
- Wellness program
Trust and Safety Analyst Manager
Google —Dublin, County Dublin
- €138,000–€141,000 a year
- Weekend availability
- Bachelor's degree
- No degree
- Mentoring
1d
Senior Machine Learning Engineer, Developer Advocacy | Ireland | Remote
Grafana Labs —Remote
- €104,000–€124,800 a year
- Remote
- No degree
- Communication skills
- Annual leave
13d
Treasury and Risk Senior Analyst
Accenture —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Research
- Finance
4d
Lead Treasury Analyst
Fiserv —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quality Assurance Engineer (12 month FTC), Data Centre Design Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction experience
14d
Senior Associate, Fund/Client Accounting
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Accounting
- Accounting
Head of Cyber Security
BoyleSports —Dundalk, County Louth
- Oracle
- AWS
- No degree
Product Manager - Open Banking/VRP
Pay and Shop Ltd —Dublin, County Dublin
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
6d
Director, Thermal Chain Technical Business Development
Vertiv —Letterkenny, County Donegal
- Sales
- Master's degree
- Business development
Security Content Specialist
State Street —Kilkenny, County Kilkenny
- Full-time
- Bachelor's degree
- Scripting
- Software development
Senior Manager Perfect Store Independents Channels
PepsiCo —DUBLIN 2, County Dublin
- Microsoft Outlook
- Sales
- Master's degree

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Service Desk Analyst

Planet -
Galway, County Galway

Apply Now

Job details

Full-time
14 days ago

Qualifications

Jira
Hospitality
Windows
IT support
ServiceNow
Business
Communication skills
Active Directory
VPN

Full job description

remote type

Hybrid

locations

Galway - Ireland

time type

Full time

posted on

Posted 13 Days Ago

job requisition id

JR11874

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview:
This role is the first point of contact for Planet’s global workforce, handling inbound incidents and service requests across phone, chat, self-service portal, and email. Day to day, you will triage and log every contact, resolve as much as possible at first contact, and escalate cleanly so colleagues stay productive and services meet their SLAs.

What you will do:

First-line support — Act as the single point of contact for incidents and service requests via phone, chat, self-service portal, and email; own each ticket to resolution or escalation.

Triage & logging — Accurately log, categorise, and prioritise every contact in the ITSM tool (Jira Service Management), capturing clear and actionable detail.

First-contact resolution — Resolve common endpoint, account, connectivity, and application issues using knowledge articles and standard operating procedures.

Identity & access — Handle password resets, MFA, account unlocks, and access requests in line with Joiner-Mover-Leaver and security policy.

Escalation management — Escalate to L2/L3 teams and third-party vendors with complete diagnostics; track to closure and keep users updated.

SLA & queue management — Work to agreed response and resolution SLAs; monitor the queue and manage personal workload to target.

Knowledge & self-service — Create and improve knowledge articles and drive self-service adoption to deflect repeat contacts.

Customer experience — Deliver friendly, professional support and maintain high customer satisfaction (CSAT) through clear communication.

Asset accuracy — Keep asset and configuration records up to date at the point of contact for starters, leavers, and hardware moves.

Success Measures

First point of contact for Planet’s global colleague base; consistently high first-contact resolution and CSAT, with tickets logged accurately and resolved or escalated within SLA.

Who you are:

Experience in a service desk or first-line IT support role, ideally within a global or regulated organisation.

Strong working knowledge of Windows 10/11, Microsoft 365, and common business applications.

Familiarity with Active Directory / Entra ID account administration (unlocks, resets, group membership).

Confident using an ITSM ticketing tool such as Jira Service Management or ServiceNow.

Understanding of ITIL incident and request management fundamentals.

Excellent telephone manner and written communication with a customer-first mindset.

Able to follow SOPs and knowledge articles precisely and work to defined SLAs.

Basic troubleshooting of hardware, connectivity, VPN, and mobile devices.

ITIL Foundation certification desirable.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Apply Now

Refine Your Search

account analyst jobs in ireland

Service Desk Analyst

Finance Analyst

Quality & Insights Analyst

Analyst, Investment Operations | PGIM Ireland

SOX & IT Compliance Analyst

Trust and Safety Analyst, Egregious Harms Enforcement

Analyst, Investment Operations | PGIM Ireland

Sr Finance Analyst

Trust and Safety Analyst Manager

Senior Machine Learning Engineer, Developer Advocacy | Ireland | Remote

Treasury and Risk Senior Analyst

Lead Treasury Analyst

Lean Six Sigma Digital Transformation Leader

Quality Assurance Engineer (12 month FTC), Data Centre Design Engineering

Senior Associate, Fund/Client Accounting

Head of Cyber Security

Product Manager - Open Banking/VRP

Director, Thermal Chain Technical Business Development

Security Content Specialist

Senior Manager Perfect Store Independents Channels

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