Find It Jobs in Dublin 2, D

Technical Support Engineer
WalkMe —Dublin, County Dublin
- Full-time
- Customer service
- English
- HTML
- Annual leave
Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B)
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- Windows
- Analysis skills
12h
IT Analyst
Qualtrics —Dublin, County Dublin
- Spanish
- English
- Windows
- Gym membership
20h
Sr Escalation Manager, Technical Support
Palo Alto Networks —Dublin, County Dublin
- Full-time
- Computer Science
- Salesforce
- DevOps
IT Systems Engineer - Active Directory
PlayStation Global —Dublin, County Dublin
- On call
- Computer Science
- Bachelor's degree
- No degree
Quick apply
1d
Procurement Platform IT Owner - VP
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Oracle
- Annual leave
Senior IT Security & Network Engineer / Architect 12-Month Contract | Dublin
Hadfield Green —DUBLIN 2, County Dublin
- Communication skills
- Python
Senior Network Engineer - Solution Test
Arista Networks —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Scripting
Quick apply
Manager - Technical Support
Sprinklr —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Management
- Social media management
- Annual leave
Temp - Information Technology Cross-Function Assistant Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €210–€440 a day
- Microsoft Excel
- Microsoft Office
- No degree
Power Platform Solution Architect & Developer( Contract)
Nucleo Consulting Limited —Dublin, County Dublin
- €500–€600 a year
- Hybrid work
- Azure
- Computer Science
- Engineering
Quick apply
Senior Business Systems Analyst - ServiceNow
PlayStation Global —Dublin, County Dublin
- €80,800–€121,200 a year
- Agile
- AI
- SDLC
Quick apply
IT Security Assistant Vice President
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €44,000–€84,000 a year
- Hybrid work
- Scripting
- Communication skills
- Python
- Annual leave
German-Speaking Senior Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Analysis skills
Databricks Solution Architect – Financial Crime & Banking
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Solutions Architect
DAA —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- SQL
Internal Audit Manager - IT
Accenture —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Presentation skills
Network Engineer
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Optical Network Engineer
Elwood Roberts —Dublin, County Dublin
- €90,000–€100,000 a month
- Full-time
- Bachelor's degree
- No degree
Quick apply
CCNP Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€75,000 a month
- Full-time
- Communication skills
Quick apply

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Technical Support Engineer

WalkMe -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave

Qualifications

CSS
Customer service
English
SAP ERP
jQuery
HTML

Full job description

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

This role is with SAP, supporting WalkMe.

As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.

What You'll Own

Communicate with customers via email, live chat, and screen shares.
Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
Develop in-depth knowledge of our products and their features.
Engage with customers to understand and fulfil their goals with our solutions.
Apply and share best practices for optimal use of our products.
Innovate and propose ideas for enhancing the overall customer experience.

What You Need to Succeed

1.5+ year experience in software support or customer service.
Fluent in English (verbal and written).
Problem-solving skills with a customer-first approach.
Knowledge of HTML, jQuery, CSS (please specify your level).
Experience in various communication formats (written, live chat, conference calls, in-person).
Ability to grasp and articulate new technologies quickly.
Proficient in using application logs, browser dev tools, and other diagnostic tools.
Independent and teamwork capabilities.
Poise and articulation in challenging customer interactions.
Availability to work onsite at the SAP office 3 times a week.

What Sets Us Apart

At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!
SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

We win with Inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

it jobs in dublin 2, d

Technical Support Engineer

Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B)

IT Analyst

Sr Escalation Manager, Technical Support

IT Systems Engineer - Active Directory

Procurement Platform IT Owner - VP

Senior IT Security & Network Engineer / Architect 12-Month Contract | Dublin

Senior Network Engineer - Solution Test

Manager - Technical Support

Temp - Information Technology Cross-Function Assistant Vice President

Power Platform Solution Architect & Developer( Contract)

Senior Business Systems Analyst - ServiceNow

IT Security Assistant Vice President

German-Speaking Senior Technical Support Engineer – Elastic Cloud Storage

Databricks Solution Architect – Financial Crime & Banking

Solutions Architect

Internal Audit Manager - IT

Network Engineer

Optical Network Engineer

CCNP Network Engineer

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