Find It Jobs in Dublin 24, D

IT Manager
Carrolls Irish Gifts —Dublin, County Dublin
- Full-time
- Azure
- Windows
- POS
Quick apply
2h
Digital Cloud Solution Architect - People Manager
Microsoft —Dublin, County Dublin
- €80,000–€151,700 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
4d
Manager - Technical Support
Sprinklr —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Management
- Social media management
- Annual leave
IT Systems Engineer - Active Directory
PlayStation Global —Dublin, County Dublin
- On call
- Computer Science
- Bachelor's degree
- No degree
Quick apply
5h
IT Systems Analyst - EMEA Change
American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch) —DUBLIN 1, County Dublin
- Full-time
Quick apply
12d
Procurement Platform IT Owner - VP
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Oracle
- Annual leave
Senior Business Systems Analyst - ServiceNow
PlayStation Global —Dublin, County Dublin
- €80,800–€121,200 a year
- Agile
- AI
- SDLC
Quick apply
IT Security Assistant Vice President
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €44,000–€84,000 a year
- Hybrid work
- Scripting
- Communication skills
- Python
- Annual leave
Senior Network Engineer - Solution Test
Arista Networks —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Scripting
Quick apply
Temp - Information Technology Cross-Function Assistant Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €210–€440 a day
- Microsoft Excel
- Microsoft Office
- No degree
Network Engineer
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Senior IT Security & Network Engineer / Architect 12-Month Contract | Dublin
Hadfield Green —DUBLIN 2, County Dublin
- Communication skills
- Python
Databricks Solution Architect – Financial Crime & Banking
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Engineering Manager - AI Helpdesk
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
6d
Internal Audit Manager - IT
Accenture —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Presentation skills
German-Speaking Senior Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Analysis skills
Senior Systems Analyst
Sensori —Dublin, County Dublin
- €75,000–€80,000 a year
- Full-time
Quick apply
Senior IT Internal Audit role
Primark —Dublin, County Dublin
- IT
- Communication skills
- Time management
11d
Power Platform Solution Architect & Developer( Contract)
Nucleo Consulting Limited —Dublin, County Dublin
- €500–€600 a year
- Hybrid work
- Azure
- Computer Science
- Engineering
Quick apply
Third Party Mgmt Platform IT Owner - VP
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- DevOps
- Annual leave

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IT Manager

Carrolls Irish Gifts -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
2 hours ago

Qualifications

Power BI
Azure
CCNP
CCNA
Windows
Firewall
WAN
POS
IT
VPN

Full job description

Company overview:

Carroll's Irish Gifts is a 100% Irish owned retail chain of stores established in 1982, that stock leading Irish brands and a wide range of gifts.

We currently carry over 14,000 products across an extensive range of areas including, Irish themed gifts and clothing, Irish jewellery, Aran knitwear clothing and accessories, music and dance, confectionery, plush toys and kitchenware. We also stock a selection of big Irish brands including Guinness licensed product, Newbridge Silverware, and Solvar Jewellery amongst others.

Carroll's Irish Gifts currently have 20 stores nationwide in prime high-street locations, employing over 350 people along with a number of online sales platforms. We are a certified "Great Place to Work" with continuous cultural growth and improvement.

Role overview:

Own, operate, and continuously improve Carroll's end to end IT environment across Stores, Support Office, Warehouse, and eCommerce. Lead day to day operations, incident response, vendor/Software relationships, and the application stack, ensuring secure, stable, and scalable services that keep tills ringing and online sales flowing.

Key Responsibilities

1) Operations & Support

Run daily IT operations: supervise helpdesk queues, ticket SLAs, hardware lifecycle, patching, asset management (HQ, warehouse, stores).
Ensure high availability for POS, label printers/scanners, back office PCs, store Wi Fi, and local peripherals.
Own incident response playbooks; coordinate fixes across MSPs, store staff, and internal teams with clear comms and timely resolution.

2) Network, Security & Infrastructure

Administer and harden VPNs, firewalls, network segmentation, SD WAN/site links, and Wi Fi (guest vs. staff).
Monitor and tune performance (latency, bandwidth, uptime) and remediate network issues proactively.
Maintain identity/access (AAD/M365), endpoint security, MFA, conditional access; lead vulnerability remediation with MSPs.
Define and test Backup & Disaster Recovery (RPO/RTO) for servers, SaaS/data sources, and store systems; conduct failover drills.

3) Applications & Data

Own the Microsoft Business Central environment (users, roles/permissions, change/test/upgrade cycles) and integrations with POS, inventory, and finance.
Govern Power BI workspaces, data refreshes, gateway/config, and dashboard standards for operational and commercial reporting.
Coordinate Shopify administration (themes/apps, payment/shipping settings, security), and API/integration health with ERP, PIM, and marketing tools.
Manage release/change processes across the stack with staged testing (sandbox pilot store estate rollout).

4) Vendor & Supplier Management

Act as primary point of contact for MSPs, POS vendors, telco/ISP, security providers, and SaaS partners; negotiate SLAs, monitor performance, and drive continual service improvement.
Maintain a living catalogue of services, contracts, renewals, and costs; deliver quarterly reviews and cost saving initiatives.

5) Compliance & Risk

Ensure GDPR compliance in data handling/storage; partner with Finance/HR on retention and subject rights.
Oversee PCI DSS controls across POS/payments; lead remediation from audit findings.
Maintain policy set: acceptable use, access control, incident, backup, DR, and store opening/closing IT checklists.

6) Projects & Continuous Improvement

Plan and deliver store openings/refreshes (network, POS, signage, peripherals).
Drive network refreshes, Wi Fi upgrades, POS rollouts, and ERP/eCommerce enhancements; manage budgets, timelines, and stakeholder comms.
Establish KPIs (availability, MTTR, SLA attainment, cost per ticket) and publish monthly service reports.
Manage 3rd party vendors for setup and ongoing operation of our planned Dublin Visitor experience.

Skills & Experience

7+ years in IT operations with 3+ years leading or acting as the senior point of escalation in a retail or multi site environment.
Strong hands on experience with firewalls/VPNs, switching/Wi Fi, Windows endpoints/servers, Azure AD/M365.
Practical admin experience with Microsoft Business Central, Power BI, and Shopify (plus common retail POS platforms).
Proven track record managing MSPs/vendors and delivering upgrades/rollouts across many locations.
Solid grasp of backup/DR, security hardening, and compliance (GDPR, PCI DSS).
Excellent communication with non technical stakeholders; calm under pressure during incidents.

Qualifications (nice to have)

Microsoft certifications (Azure/365/Business Central/Power Platform).
Network/security certs (e.g., CCNA/CCNP, Fortinet NSE, CompTIA Security+).
ITIL Foundation; project management exposure (Agile/Prince2).

Attributes

Ownership mindset; proactive and pragmatic problem solver.
Service oriented with a focus on store operations uptime and eCommerce conversion.
Comfortable rolling up sleeves while setting standards and guiding partners.

Quick apply

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