Find Strategic partner Jobs in County Cork

Bi-Lingual Support Engineering Operations Manager , LEO Enterprise Customer Support
Amazon Kuiper Services Europe SARL, Irish Branch —Cork, County Cork
- Full-time
- Bilingual
- Spanish
- Computer Science
Quality Specialist Engineer
Eurofins Ireland PSS —Ringaskiddy, County Cork
- 8 hour shift
- Engineering
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
Quality Assurance Senior Manager - Pharma
Hovione —Cork, County Cork
- English
- Master's degree
- No degree
Principal AI Developer
OpenText —Cork, County Cork
- Computer Science
- System design
- Master's degree
Senior Engineering Manager- Maintenance
Hovione —Cork, County Cork
- Engineering
- Maintenance
- English
Lead Cost Controller
IPS-Integrated Project Services —Cork, County Cork
- Full-time
- Microsoft Excel
- Microsoft Access
- Engineering
Senior Engineer - Design & Technology Evaluation (DTE) Group
Tyndall National Institute —Cork, County Cork
- €73,492–€93,094 a year
- Full-time
- Engineering
- Research
- Master's degree
- Annual leave
9d
Senior Manager, Master Data Governance - Data Lead
Gilead Sciences —Cork, County Cork
- Full-time
- Project management
- No degree
- Communication skills
Bilingual Channel Marketing Specialist (German or French), EMEA
Keeper Security, Inc. —County Cork
- English
- Project management
- Communication skills
- Sick pay
Digital Engineer (465)
Réalta Technologies (RT) —Cork, County Cork
- Full-time
- Computer Science
- Engineering
- SQL
AWS Expert
Citco —Cork, County Cork
- Full-time
- Master's degree
- AWS
- Bachelor's degree
Associate Engineer - Building Structures
Tetra Tech —Cork, County Cork
- Hybrid work
- Continuous improvement
- Civil Engineering
Head of Maintenance
Glennon Brothers —Fermoy, County Cork
- Engineering
- Maintenance
- Continuous improvement
Quick apply
11d
Corporate Counsel
SolarWinds —Cork, County Cork
- Sales
- AI
Quick apply
Manager, Site Reliability Engineering - Storage Layer Service
MongoDB —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
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TeachForIndia —County Cork
Business Division Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Microsoft Office
- Analysis skills
Business Development Representative (BDR) – Cork (Hybrid) - Data Solutions (DS) | EMEA
Quest Software —Cork, County Cork
- From €36,626 a year
- Full-time
- English
- Communication skills
11d
Business Development Representative (BDR) – Cork (Hybrid) - Identity & Security (IS) | EMEA
Quest Software —Cork, County Cork
- From €36,626 a year
- Full-time
- English
- Communication skills
11d
Firmware and Embedded Systems Engineer
NetApp —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
- Annual leave
- Employee assistance program

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Bi-Lingual Support Engineering Operations Manager , LEO Enterprise Customer Support

Amazon Kuiper Services Europe SARL, Irish Branch -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Bilingual
French
Spanish
Computer Science
Engineering
English
AWS
Bachelor's degree
Leadership
German

Full job description

DESCRIPTION

Amazon LEO is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

We are seeking an experienced Support Engineering Manager to lead escalations and incident management team. This role combines technical leadership with operational excellence to ensure seamless handling of complex customer escalations and major incidents. The ideal candidate will build and lead a high-performing team responsible for resolving critical technical issues across our satellite network infrastructure, while maintaining the highest standards of customer satisfaction.

As the Escalations & Incident Team Manager, you will partner in implementing incident response protocols, managing critical customer escalations, and ensuring rapid resolution of complex technical issues. You'll work closely with cross-functional teams including, Engineering, and Product teams to drive technical solutions and prevent recurring issues. Your team will serve as the escalation point for our most challenging technical problems, requiring you to balance tactical incident response with strategic improvements.
This position demands strong technical acumen leadership skills, and the ability to make critical decisions impacting customer endpoints.
Success in this role requires a leader who can thrive in a fast-paced environment, demonstrate technical expertise in satellite communications or networking (AWS TGW, VPC NETDEV), and maintain composure during critical incidents. You'll be expected to continuously improve our incident management processes, mentor team members, and maintain strong relationships with key stakeholders across the organization.

Key job responsibilities

Lead and develop a team handling high-severity technical escalations and major incidents
Establish and maintain continuous escalation support with balanced workload distribution across all shifts, including escalation matrices, incident response protocols, and resolution SLAs.
Drive root cause analysis for critical incidents and implement preventive measures
Oversee incident communication processes and stakeholder management
Collaborate with NOC, Engineering, and Product teams to resolve complex technical issues
Manage incident response team capacity and skill development
Ensure timely resolution of escalated issues and high customer satisfaction
Develop and maintain incident management playbooks and procedures
Role requires flexibility to work in a 24x7 operational environment, including rotating shifts and participation in on-call rotation for critical escalations outside regular business hours
Must coordinate coverage across multiple time zones and be available for major incident management during off-hours, ensuring continuous support and balanced workload distribution across all shifts

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

BASIC QUALIFICATIONS

Experience managing IT environments on behalf of customers
Experience in managing IT environments on behalf of customers
Professional fluency in English and at least one of the following: French, German, or Spanish
Experience with operational metrics (SLA adherence, CSAT, MTTR) to drive support team performance

PREFERRED QUALIFICATIONS

Bachelor's degree in Engineering, Computer Science, or a related technical field
Experience driving projects to improve operations and support-related processes
Experience handling large enterprise technical customer escalations

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

strategic partner jobs in county cork

Bi-Lingual Support Engineering Operations Manager , LEO Enterprise Customer Support

Quality Specialist Engineer

Quality Assurance Senior Manager - Pharma

Principal AI Developer

Senior Engineering Manager- Maintenance

Lead Cost Controller

Senior Engineer - Design & Technology Evaluation (DTE) Group

Senior Manager, Master Data Governance - Data Lead

Bilingual Channel Marketing Specialist (German or French), EMEA

Digital Engineer (465)

AWS Expert

Associate Engineer - Building Structures

Head of Maintenance

Corporate Counsel

Manager, Site Reliability Engineering - Storage Layer Service

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Business Division Manager

Business Development Representative (BDR) – Cork (Hybrid) - Data Solutions (DS) | EMEA

Business Development Representative (BDR) – Cork (Hybrid) - Identity & Security (IS) | EMEA

Firmware and Embedded Systems Engineer

I want to receive the latest job alerts for strategic partner in county cork

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