Find Enterprise ai value strategy senior Jobs in Sandyford County Dublin

Sr Escalation Manager, Technical Support
Palo Alto Networks —Dublin, County Dublin
- Computer Science
- Salesforce
- DevOps
11d
Staff Product Manager
MongoDB —Dublin, County Dublin
- Azure
- AWS
- Product management
Director, Regional Marketing - 12 Month FTC (Hybrid)
Nitro —Dublin, County Dublin
- Sales
- Analysis skills
- Project management
Quick apply
Customer and Business Transformation - Insurance Sector - Senior Manager
PwC —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
Senior Data Engineer
ZoomInfo Technologies LLC —Dublin, County Dublin
- On call
- Remote
- Computer Science
- Master's degree
- SQL
Solution Architecture Manager
ESB —Dublin, County Dublin
- €86,300–€101,600 a year
- Full-time
- No degree
- Leadership
- Communication skills
4d
Data Governance Consultant
Clear Strategy —Dún Laoghaire, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Work from home
- Employee assistance program
Quick apply
Director Cloud Platform
Guidewire Software —Dublin, County Dublin
- Weekend availability
- Doctoral degree
- Java
- Master's degree
Enterprise Business Development Representative - DACH Market (German Speaking)
Trustpilot —Dublin, County Dublin
- Sales
- Salesforce
- English
- Employee discount
13d
Commercial Director
Mediahuis —Dublin, County Dublin
- Full-time
- AI
- Leadership
Senior Success Guide - French Speaker
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Mentoring
- AI
Senior Success Guide - Data Cloud/ Agentforce - Italian Speaking
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Bachelor's degree
- Mentoring
Technology Operational Readiness Lead – Drug Product Manufacturing
PM Group —Dublin, County Dublin
- Manufacturing
- Leadership
- Communication skills
Director, Finance Transformation
KAYAK —DUBLIN 2, County Dublin
- Full-time
- Remote
- Computer Science
- Engineering
- ERP systems
- Annual leave
- Employee assistance program
Quick apply
Onboarding Teamlead
MateHR —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Director Ideation & Growth, Optum Payment Integrity, Operations
Optum —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
Business Development Representative
Kooba —Dublin, County Dublin
- €32,000–€40,000 a year
- Hybrid work
- Sales
- Business development
- Communication skills
Director, Customer Success International
Clio —Dublin, County Dublin
- €149,300–€223,900 a year
- Full-time
- Salesforce
- AI
Senior DevOps Engineer
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- DevOps
Senior Lead SRE (DSS)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Azure
- Oracle
- Java

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Sr Escalation Manager, Technical Support

Palo Alto Networks -
Dublin, County Dublin

Apply Now

Job details

11 days ago

Qualifications

System administration
Computer Science
Salesforce
DevOps
Technical support
Tableau
Information security
Bachelor's degree
SharePoint
Network architecture
IT
CyberArk
Communication skills

Full job description

Dublin, Ireland Global Customer Services Ref ID: JR-018285

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

The main responsibility of the Escalation Manager is to bring order, structure, and focused attention to the retention of existing customers and the resolution of customer problems to gain complete customer satisfaction. The Escalation Manager has overall responsibility for driving, participating, and managing overall problem resolution and escalation process at the situation level. As a member of a Technical Support team, the Escalation Manager participates in defining and executing department strategy. This is a high-visibility high-impact role within the organization.

Serve as an internal and external point of contact on customer escalations and ensure customer issues are resolved as soon as possible
Lead and manage internal and customer meetings. Prepare agendas, adhere to timelines, facilitate discussions, and ensure clear communication of actionable outcomes.
Handle customer interactions with empathy and professionalism. Use advanced de-escalation techniques to manage expectations and resolve issues.
Work effectively with customers and colleagues across time zones and cultures. Foster strong relationships with global teams to ensure smooth collaboration and efficient issue resolution.
Represent Customer Support organization while interfacing with other departments (i.e. Sales, R&D, Product Management) to drive resolution of escalated issues
Demonstrate ownership of customer issues and work proactively with different customer groups to resolve issues in a timely manner.
Ensure that all customer escalations and complaints are managed to excellent professional standards.
Analyze trends behind customer retention, establish processes that lead to higher levels of customer satisfaction, and target levels of maintenance renewals.
Ability to work in Shifts

Qualifications

Understanding and experience of large enterprise IT environments, and related ITSM processes.
Minimum 5 years’ experience in Enterprise technical support, system administration, or related customer-facing roles.
Excellent communication skills. Ability to clearly explain complex technical concepts to both technical and non-technical stakeholders.
Proven track record of providing concise updates to customers and internal teams.
Ability to remain calm, composed, and articulate when dealing with difficult customer situations.
Ability to keep track of numerous detail-intensive, interdependent tasks and ensure their accurate completion.
Passion for solving customer issues in a fast-paced and highly technical environment.
Demonstrated knowledge of Information Security and Network Architecture concepts.
Bachelor’s Degree in Computer Science or related field.
Experience with CyberArk technology or Information Security field and IT Project Management is preferred
Experience with DevOps concepts, Salesforce, Tableau and SharePoint would be an advantage.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Apply Now

Refine Your Search

enterprise ai value strategy senior jobs in sandyford county dublin

Sr Escalation Manager, Technical Support

Staff Product Manager

Director, Regional Marketing - 12 Month FTC (Hybrid)

Customer and Business Transformation - Insurance Sector - Senior Manager

Senior Data Engineer

Solution Architecture Manager

Data Governance Consultant

Director Cloud Platform

Enterprise Business Development Representative - DACH Market (German Speaking)

Commercial Director

Senior Success Guide - French Speaker

Senior Success Guide - Data Cloud/ Agentforce - Italian Speaking

Technology Operational Readiness Lead – Drug Product Manufacturing

Director, Finance Transformation

Onboarding Teamlead

Director Ideation & Growth, Optum Payment Integrity, Operations

Business Development Representative

Director, Customer Success International

Senior DevOps Engineer

Senior Lead SRE (DSS)

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