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Workshop Controller

Bright Motor Group -
Swords, County Dublin

Quick apply

Job details

Permanent | Full-time
€40,000–€50,000 a year
5 days ago

Benefits

Bike to work scheme
Company pension
Employee assistance program
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Office
IT
Hand tools
Communication skills

Full job description

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroën, Suzuki, Peugeot, Opel, Leapmotor, DS and BYD.

With 9 showrooms situated at Airside near Swords, a further 5 at Navan Road and our Bray dealership, we are located close to the motorway network and easily accessible from all areas of Greater Dublin.

As a result of our ongoing expansion and business growth, we are seeking to strengthen our team by appointing positive and motivated individuals to take the business to the next level and achieve the strategic goals that we have set.

Bright Motor Group is currently recruiting a Workshop Controller at our Ford Airside dealership. This is an exciting opportunity for a driven, customer-focused professional to build a rewarding career with one of Ireland’s leading motor retailer groups.

As a Bright Workshop Controller you will be responsible for overseeing daily workshop operations, coordinating service and repair work to maximise efficiency. The position will manage technician workloads to ensure efficient, high quality repairs with strong first time fix rates. You will also liaise with Service Advisors and customers to clarify requirements, provide estimates as well as support a strong aftersales experience.

Role responsibilities:

Responsible for assisting in the control of service and repair work carried out in the workshop to maximise service sales and profitability
Controlling the workshop through efficient operation of the planner and loading the work for each technician
Maximise profitability by driving workshop hours and be responsible for workshop loading, utilisation, efficiency productivity and our technicians clocked time on each job
The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first-time resolution for every repair
Control the planner, record and process information on work carried out to customer vehicles
Where instructions are unclear, communicate with the Service Adviser or directly by telephone with the customer to ensure clarity.
Where required, meet personally with the customer to help identify problems such as intermittent faults
Ensure that all work specified on the job card is carried out.
Where work over and above that specified is identified, report the need to the Service Adviser
Oversee the team of Technicians and support the front of house Teams within the service department to deliver an outstanding Aftersales experience to our customers.
Highlight on the job sheet problems with PDI’s and refer to Service Manager.
With colleagues ensure that workshop housekeeping standards are maintained
Report to the Service Manager or Branch Manager any additional tools or equipment required to carry out work effectively
Communicate best practice solutions to colleagues in the workshop
Ensuring all working practices comply with company, health and safety and manufacturer policy.
Providing estimates for servicing and repairs and setting timescales.
Maintaining thorough product knowledge and updating your knowledge through manufacturer led training
Maintain special tools and personal hand tools to ensure safe working practice is achieved at all times. Defects should be reported immediately to the Service Manager
Monitor technical information library and report any shortfalls to the Service Manager
Comply with health and safety standards

The ideal candidate will have:

Demonstrable ability to meet and exceed targets
Strong Technical knowledgeable
Previous experience in a similar or technical role is essential.
Demonstrate people management experience overseeing a large team
Excellent communication skills
Qualified Technician/Mechanic with certificates would be extremely desirable
Demonstrate effective persuasion skills and high levels of managerial ability
IT Literate including Microsoft Office suite
Self-motivating and able to manage own workload
Excellent interpersonal skills
A friendly and professional manner
Highly organised and focused
Ability to work equally well both alone and as part of a wider team
Excellent numerical skills
A full, valid, and current driver’s licence

What we offer in return:

Competitive Base Salary and Bonus Scheme
Structured training and manufacturer accreditation
Career progression opportunities within Bright Motor Group
Supportive team environment and modern dealership facilities
21 days basic holiday
Life Insurance and Income Protection
Company Pension
Employee Assistance Programme
Staff discount
Staff referral scheme

Job Types: Full-time, Permanent

Pay: €40,000.00-€50,000.00 per year

Benefits:

Bike to work scheme
Company pension
Employee assistance program
Employee discount
On-site parking
Sick pay

Work Location: In person

Quick apply

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