About Us
Lanas is igniting healthcare innovation. For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.
Our technology is used by millions of clinical users in over twenty countries. From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.
Lanas Health Ltd has an exciting opportunity for a Hardware Desk Engineer to join our Technology team. In this role, you will be responsible for providing hands-on technical support for hardware systems, ensuring the smooth operation of desktops, laptops, and associated devices across the organisation. You will troubleshoot and resolve hardware issues, support installations and upgrades, and work closely with internal teams to maintain a reliable and efficient IT environment that enables our teams to deliver high-quality healthcare solutions. The ideal candidate will have strong problem-solving skills, a proactive approach, and the ability to deliver excellent support in a fast-paced, user-focused environment.
Responsibilities include but are not limited to:
- Provide first- and second-line support for hardware-related issues across desktops, laptops, and peripheral devices
- Install, configure, and maintain hardware equipment in line with company standards
- Diagnose and resolve hardware faults, ensuring minimal disruption to business operations
- Support hardware rollouts, upgrades, and replacements as required
- Work closely with internal IT teams to escalate and resolve complex technical issues
- Maintain accurate records of incidents, resolutions, and hardware assets using ticketing systems
- Liaise with external vendors for repairs, replacements, and warranty support
- Perform routine maintenance checks to ensure optimal performance and identify potential issues
- Assist with setting up workstations, equipment, and user environments for new starters
- Contribute to continuous improvement of support processes and documentation
- Deliver a high level of customer service, ensuring clear communication with non-technical users
- Support compliance with IT security policies and best practices when handling hardware systems
The ideal candidate will possess the following qualification, skills, knowledge, and attributes:
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Proven experience in a hardware support, desktop support, or IT support role
- Strong knowledge of computer hardware, including desktops, laptops, and peripherals
- Experience installing, configuring, and troubleshooting hardware devices
- Solid problem-solving skills with the ability to diagnose and resolve technical issues efficiently
- Familiarity with ticketing systems and support workflows
- Good understanding of IT best practices, including security and device management
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Excellent communication skills, with the ability to explain technical issues to non-technical users
- A proactive, customer-focused attitude with a commitment to delivering high-quality support
- Ability to work both independently and collaboratively within a team environment
- High attention to detail and a structured approach to documentation
- A willingness to learn, adapt, and stay up to date with new technologies
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Familiarity with Azure and Cloud Concepts,
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Installing and configuring VPN's
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Installing, configuring and trouble shooting Microsoft SQL 2025 and below
Strong knowledge of Microsoft products and applications.
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At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:
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Company matched pension scheme.
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22 days annual leave, increasing yearly up to 26 days.
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Flexible working.
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2 paid CSR Volunteering/Charity Days per year.
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1 Wellbeing Day per year.
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Enhanced Maternity & Paternity Benefits.
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Full access to our Employee Assistance Programme.
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Regular wellbeing supports and webinars.
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Annual leave purchase scheme.
Lanas is an equal opportunities employer.
