About NCR VOYIX
Title: Customer Engineer
Location: ROI
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
-
Installation, maintenance, and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
-
Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
-
Required to perform work on products and services, specifically Retail/Hospitality products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Kiosks, and new products that are brought online.
-
Assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
-
Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or next management level.
-
Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company
-
Performs periodic preventative maintenance on assigned products; diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with various products and services.
-
Responsible for all NCR assets that will be used in the delivery of customer services (i.e., tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
-
Accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, company supplied vehicle, and/or public transportation
-
Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
-
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule based on automated reports
-
May require prolonged travel, carrying and lifting tool kit/parts of varying weights (e.g.,1 - 15 kgs); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
-
Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
BASIC QUALIFICATIONS/EXPERIENCE:
-
High School Award in Mathematics & English or equivalent
-
Ability to work with Microsoft Office suite.
-
Experience on various and up-to-date Window operating systems required, note Experience in PC Hardware Maintenance and support would be desirable.
-
Works well with minimal supervision.
-
Good problem-solving skills.
-
Ability to pick up new skills quickly.
-
Ability to work under pressure.
-
Ability to meet deadlines and produce high-quality work.
-
Excellent interpersonal skills/customer relationship skills required.
-
Good level of mechanical/electrical aptitude.
-
High level of personal integrity.
-
Support and promote teamwork and cooperative effort.
-
The ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
PREFERRED QUALIFICATIONS/EXPERIENCE:
-
Previous experience in NCR or similar equipment would be desirable.
-
A+ Certification ITE or Polytechnic in Electronics and Communications Engineering.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
