Find Access control Jobs in Midleton, C

Tier 2 Technical Care Associate (German speaker), Amazon Leo
Amazon Kuiper Services Europe SARL, Irish Branch —Cork, County Cork
- Weekend availability
- Customer service
- English
- Windows
7d
EHS Advisor
Johnson Controls —Cork, County Cork
- Full-time
- Hybrid work
- Project management
- Communication skills
- Annual leave
- Employee assistance program
5d
Chef Manager
SUSHI GOURMET —Cork, County Cork
- From €15.50 an hour
- Full-time
- Team management
- Food service experience
- Leadership
- Free parking
- Annual leave
Quick apply
Team Member (Delivery)
NEXT —Cork, County Cork
- €9.91–€14.15 an hour
- Part-time
- Customer service
Financial Specialist II
Gilead Sciences —Cork, County Cork
- Full-time
- Microsoft Excel
- SQL
- Accounting
2d
Baxterstorey Ireland - Chef Manager
BaxterStorey IRL —Cork, County Cork
- €40,000 a year
- Full-time
- Culinary experience
- Team management
- Leadership
- Employee assistance program
- Life insurance
Quick apply
Finance - Accounting Manager
Gilead Sciences —Cork, County Cork
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
2h
Solutions Support Engineer
Wiz, Inc. —Cork, County Cork
- Weekend availability
- Remote
- Azure
- Java
- Master's degree
Quick apply
9d
Senior Chef de Partie
Dean Group (Ireland) —Cork, County Cork
- Part-time
- Cooking
- Hotel
- No degree
- Gym membership
- Referral programme
Quick apply
Staff Engineer, Embedded AI Software Engineer
Analog Devices —Cork, County Cork
- Full-time
- C++
- Software development
- Linux
Senior Electrical Engineer - Substations (ROI)
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- English
- Electrical Engineering
Chef De Partie
BaxterStorey IRL —Cork, County Cork
- From €36,000 a year
- Full-time
- Cooking
- Organisational skills
- Communication skills
- Employee assistance program
Quick apply
Fire Safety Design Professional
RIAI —Cork, County Cork
- Engineering
- Mentoring
- Communication skills
- Employee assistance program
Director - Wealth Management (Cork)
Goodbody —Cork, County Cork
- Hybrid work
- No degree
- In-person
- Banking
14d
Senior Engineer
Sisk —Cork, County Cork
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
- Annual leave
Electrical Engineer - Substations (ROI)
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- English
- Electrical Engineering
Senior Contracts Manager
Sisk —Cork, County Cork
- Full-time
- Contracts
- In-person
- Communication skills
- Annual leave
Financial Consultant - Partnerships Team
Cornmarket —Cork, County Cork
- Full-time
- Hybrid work
- Sales
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
6d
Automation Project Engineer
NeoDyne —Cork, County Cork
- Overtime
- Computer Science
- Customer service
- Engineering
Quick apply
Cleaning Site Supervisor
OCS Group —Cork, County Cork
- €16 an hour
- Remote
Quick apply
5d

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Tier 2 Technical Care Associate (German speaker), Amazon Leo

Amazon Kuiper Services Europe SARL, Irish Branch -
Cork, County Cork

Apply Now

Job details

Full-time
7 days ago

Qualifications

Customer service
English
Windows
Technical support
Microsoft Office
Communication skills
German

Full job description

DESCRIPTION

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.

Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.

This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations.

Key job responsibilities

Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.
Offer detailed technical support with clear and professional communication
Collaborate with other customer support teams to resolve complex issues
Document steps and resolutions in a clear, easy-to-follow format
Identify trends in customer issues and propose improvements to support processes
Help create knowledge base articles and team documentation
Stay current on new Amazon Leo products and features

A day in the life
As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.

About the team
Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.

BASIC QUALIFICATIONS

High school diploma or equivalent
Strong German and English language skills (C1+)
Experience in a customer-facing role, with a proven track record of delivering exceptional customer service
Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment
Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues
Excellent communication skills and ability to convey insights from complex analyses to internal and end customers
Technical curiosity and enthusiasm for learning new technologies and helping customers succeed
Ability to clearly document technical issues and associated solutions
Availability to work flexible schedule/shift, including weekends, nights, and/or holidays
Proficiency with Windows and Microsoft Office applications

PREFERRED QUALIFICATIONS

Experience in direct to consumer or business ISP and/or Satellite technical support
Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment
Proven success working in a fast-paced support environment
Fluency in multiple languages is a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

access control jobs in midleton, c

Tier 2 Technical Care Associate (German speaker), Amazon Leo

EHS Advisor

Chef Manager

Team Member (Delivery)

Financial Specialist II

Baxterstorey Ireland - Chef Manager

Finance - Accounting Manager

Solutions Support Engineer

Senior Chef de Partie

Staff Engineer, Embedded AI Software Engineer

Senior Electrical Engineer - Substations (ROI)

Chef De Partie

Fire Safety Design Professional

Director - Wealth Management (Cork)

Senior Engineer

Electrical Engineer - Substations (ROI)

Senior Contracts Manager

Financial Consultant - Partnerships Team

Automation Project Engineer

Cleaning Site Supervisor

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