Find Lead Jobs in Dublin, D

Team Leader Income Protection Claims, New Ireland Assurance
Bank of Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Annual leave
- Employee assistance program
6d
Billing Team Lead
PrepayPower —Dublin, County Dublin
- €18 an hour
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply
10d
Reception Team Leader
The Westbury —DUBLIN 2, County Dublin
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
2d
German Speaking Principal Project Manager / Associate Project Manager, TRANSPORT PROJECT MANAGEMENT TEAM
Ramboll —Swords, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- IT
Quick apply
Team Leader - Front of House - Pret a Manger
Carebrook Ireland —DUBLIN 2, County Dublin
Quick apply
Contract Security Team Leader (CSTL)
ICTS Ireland —Dublin, County Dublin
- €19.05 an hour
- Full-time
Quick apply
Maintenance Site Team Leader - Warehouse Automation & Robotics
Exotec —Dublin, County Dublin
- Maintenance
- SQL
- In-person
Quick apply
Personal Lines Team Leader - Kill
Howden Group Holdings —Kill, County Kildare
- Full-time
- Negotiation
Data Engineering Team Lead - Databricks
G MASS —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- AWS
- Agile
Quick apply
Team Leader - Operations (Waste Water Treatment Works)
Celtic Anglian Water —Ringsend, County Dublin
- On call
- Annual leave
8d
Production Team Leader
Keelings —Dublin, County Dublin
- Full-time
- Leadership
Quick apply
Shift Coordinator / Team Leader (m/f/d)
EBARA Precision Machinery Europe GmbH —Leixlip, County Kildare
- Maintenance
- Supervising experience
- Communication skills
Quick apply
Team Leader
Costa Coffee —Dublin, County Dublin
- Full-time
- Leadership
- Employee discount
Quick apply
8d
Urban Outfitters Team Leader - Dublin, Ireland
Urban Outfitters —Dublin, County Dublin
- €15.15 an hour
- Full-time
- Management
- Sales
- Communication skills
- Annual leave
- Employee assistance program
2d
Database Engineering Team Manager
Squarespace —Dublin, County Dublin
- €93,000–€143,000 a year
- Overtime
- Hybrid work
- No degree
- AI
- Annual leave
- Employee assistance program
ROI Team Leader
Mountain Warehouse —Dublin, County Dublin
- €15.70 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
5d
TEAM LEADER
Sprout & Co —Dublin, County Dublin
- €16.35–€18.00 an hour
- Full-time
- Hospitality
- English
- Leadership
21h
Team Leader
The Perfume Shop —Tallaght, County Dublin
- €17.22 an hour
- Part-time
- No degree
- Leadership
8d
HVAC Team Leader
Pure DC —Dublin, County Dublin
- Full-time
Team Leader
Mountain Warehouse —Dublin, County Dublin
- €14.15 an hour
- Part-time
- Warehouse experience
- Annual leave
- Employee assistance program
Quick apply
3d

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Team Leader Income Protection Claims, New Ireland Assurance

Bank of Ireland -
Dublin, County Dublin

Apply Now

Job details

Full-time
6 days ago

Benefits

Annual leave
Employee assistance program

Qualifications

CPC Card
Process improvement

Full job description

What is the opportunity?

This is an opportunity to lead a dedicated Income Protection (IP) Claims team in New Ireland Assurance, supporting customers at important moments in their lives. You will guide day to day priorities, help deliver a consistent and caring service, and support colleagues to grow and succeed. The role offers a mix of people leadership, operational oversight, and continuous improvement, with the chance to work closely with teams across Group Risk and contribute to how we deliver for our customers.

In this role, you will:

Lead, coach and support a team of Claims Assessors and Administrators to deliver strong service, productivity and colleague development.
Lead workloads and priorities to ensure claims are assessed and paid in line with agreed service standards.
Oversee complaint handling, including investigation, resolution and sign off in line with Consumer Protection Code (CPC) requirements.
Use data and insights to support planning, forecasting and continuous improvement across processes.
Work with internal and external partners to improve processes, reduce risk and support regulatory and legal compliance.
Ensure compliance with relevant Regulatory, Compliance and Legal requirements across all service-lines. Ensure all team activity is appropriately controlled and supported by rigorous quality assurance and risk management framework.
Manage relationships with key external stakeholders such as brokers and employers to ensure high level of service delivery.

What will make you stand out?

You are a people focused leader who enjoys developing others and building a positive, supportive team environment. You bring strong organisation and decision making skills, with the ability to balance customer needs, team priorities and regulatory requirements.

You communicate clearly and confidently, building strong relationships with colleagues and stakeholders. You are comfortable working in a fast paced environment and take a proactive approach to solving problems and improving processes. A strong attention to detail and a commitment to delivering consistent service will help you succeed in this role.

Experience in the following areas would be beneficial, but is not essential for this role:

Financial Services Industry experience.
Exposure to Income Protection or Claims environment.
Experience supporting change or process improvement initiatives within financial services.
The ability to motivate and manage a team to achieve set targets within a designated framework

Essential qualifications

Qualified Financial Advisor (QFA) qualification.

More about the team

The Income Protection Claims team assesses and leads claims arising from Individual and Group Life Assurance policies. Our focus is on delivering a fair, timely and supportive experience for customers while meeting all regulatory and compliance requirements.

This is a hybrid role, based primarily in Dublin. We typically ask colleagues to spend a minimum of 8 days per month working in person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

#li-hybrid #ij-hybrid

Why work with us

The Bank of Ireland company culture prioritises work life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions.

Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme, WebDoctor and financial wellbeing coaches.

We also encourage and support colleagues to pursue educational and professional qualifications to grow and improve your career!

Key Competencies

Customer Focused - People Manager
Take Ownership - People Manager
Better together - People Manager
Manage Risk - People Manager
Be Decisive - People Manager

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Apply Now

Refine Your Search

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