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Quality Operations Officer

United Drug -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Employee assistance program
Employee discount

Qualifications

SAP
Organisational skills
Root cause analysis
Communication skills

Full job description

Quality Operations Officer

Our people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.

For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It's the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don't just embrace our differences - we celebrate them.

Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are - and that's something we are really proud of. Which is why we've summed up our ethos in our six PHX Ireland values; Customer focused, Quality

driven, collaborative, ambitious, innovative, and inclusive.

Why You'll Love Working With Us:

Family comes first: Life Stage Policies including maternity and paternity pay

Perks you'll actually use: Generous in store discounts

Pension Support: We contribute to your future

We reward performance: annual bonus

We've got your back: employee assistance programme and wellbeing initiatives

Belonging at Work: Inclusive, welcoming team culture where you're valued for you.

What You'll Be Doing:

Conduct Quality Inspections of incoming goods to ensure compliance with specified plans including: Temperature review, Artwork inspections, Exempt checks, Controlled Drugs licence activities, FMD activities.
Co-ordinate the release of the goods with the Principal in a timely manner according to GDP.
Collaborate with Operations to drive Quality awareness, facilitate GDP and implement improvements.
Ensure that appropriate SOPs and Work Instructions are generated and maintained.
Responsible for disposition of product (Quarantine and Release) using SAP
Responsible for generation and provision of the Controlled Drugs report to external bodies
Support the setup processes for new products, vendors and customers at United Drug
Establish and regularly review vendor and customer Bona-Fides including management of principal specific orders
Communicate deviations to GDP standards and document investigations into root cause in order to identify appropriate CAPA
Utilise a continuous improvement approach in all aspects of role
Participate in customer and regulatory audits to assure compliance to GDP.
Perform regular review of the Pest Control programme at UD
Perform sampling activities and / or in-process checks as described in each Batch Record Instruction (PPS)
Create inbound inspection plans and update product master records
Provide support to operations teams as part of FMD
Liaise with KAM's and directly with Principals in relation to stock availability.

What You Need to Succeed:

Relevant experience (2yrs +) working in the pharmaceutical or regulated distribution industry or other combination of experience and educational background that may otherwise satisfy the requirements of the role.
Life Science diploma or degree in a related discipline preferred.
Working knowledge of SAP in particular QM Module and Master Data.
Detailed Knowledge of applicable Regulatory requirements including working knowledge of current Good Distribution Practice (GDP)
Demonstrates good verbal, written, and interpersonal communication skills.
Strong organizational skills, including ability to follow assignments through to completion
Demonstrated ability in problem solving and experience in managing Root Cause Analysis / Non Conformance /Deviation investigations preferred.
Awareness of Health & safety and GDP requirements.

About United Drug

United Drug is Ireland's largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948. In 2022 United Drug became part of the PHOENIX group and is now part of Europe's leading healthcare provider in the sector. Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland. Our business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer - all leaders in their respective categories.

About PHX Ireland & PHOENIX Group

PHX Ireland Group is Ireland's leading fully integrated healthcare provider. We deliver health. We are comprised of United Drug, Ireland's leading pharmaceutical wholesaler and distributor; LloydsPharmacy Ireland, a major community pharmacy chain; and TCP Homecare, innovators in clinical home nursing services and direct to patient delivery solutions.

PHX Ireland Group employs over 1,800 people, operate 5 distribution centres and over 75 pharmacies, delivers over 85 million packs to Irish pharmacies and hospitals and serves 500,000 patients each year. By working together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare.

PHX Ireland is part of the PHOENIX group, Europe's leading healthcare provider. Headquartered in Mannhein, Germany, the PHOENIX group brings together more than 48,000 employees from 29 countries, includes 223 pharmaceutical distribution sites, and more than 3200 owned pharmacies and 17000 partner pharmacies. Every day, the PHOENIX group makes an important contribution to comprehensive and safe healthcare in Europe.

We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to [email protected]

Quick apply

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