Find It Jobs in Killester, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- €60,000–€70,000 a year
- On call
- Azure
- AWS
- IT
Principal Engineer (IT Automation & AI-native Transformation)
SoSafe —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Leadership
- Communication skills
- Referral programme
IT Manager
D/RES Properties —Donnybrook, County Dublin
- Full-time
- Microsoft Access
- Computer Science
- Master's degree
Technical Support Engineer German Speaker - Sales Cloud - FY27-Q3-1
Salesforce —Dublin, County Dublin
- Full-time
- Spanish
- Computer Science
- Customer service
23h
Senior Network Engineer
Elwood Roberts —Dublin, County Dublin
- €350–€400 a day
- Full-time
- Java
- No degree
- Business
Quick apply
Service Driver HGV - Shred-It
Stericycle —Dublin, County Dublin
- Heavy lifting
- Customer service
- Life insurance
Senior Network Engineer
Workhuman —Dublin, County Dublin
- Full-time
- Azure
- Analysis skills
- Mentoring
- Free parking
- Annual leave
Senior Business Systems Analyst - ServiceNow
PlayStation Global —Dublin, County Dublin
- €80,800–€121,200 a year
- Agile
- AI
- SDLC
Quick apply
Optical Network Engineer
Elwood Roberts —Dublin, County Dublin
- €90,000–€100,000 a month
- Full-time
- Bachelor's degree
- No degree
Quick apply
Sourcing Manager - IT
Verizon —Dublin, County Dublin
- Google Suite
- Microsoft Office
- Analysis skills
1d
Customer Technical Support
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Communication skills
- Retail sales
Quick apply
IT Internal Auditor
Primark —DUBLIN 1, County Dublin
- Analysis skills
- Presentation skills
- Communication skills
IT Operational Governance & Continuous Improvement Lead
Eirgrid —Dublin, County Dublin
- Analysis skills
- Communication skills
Quick apply
Network Engineer
Telnyx —Dublin, County Dublin
- Remote
- Scripting
- Linux
- Communication skills
Quick apply
Head of IT - Retail Division
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Computer Science
- ERP systems
- Project management
Quick apply
8d
SAP SCM Solution Architect
Bluecrux —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- English
- Master's degree
Quick apply
Staff Network Engineer
Cadence Design Systems —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Employee stock purchase plan
- Life insurance
CCNP Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€75,000 a month
- Full-time
- Communication skills
Quick apply
Network Engineer
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
6d
Solution Architect – GraphQL
Datamatics Technologies —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
Quick apply

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

€60,000–€70,000 a year

Qualifications

Jira
Azure
AWS
ServiceNow
IT
Budgeting
Active Directory
Juniper

Full job description

Overview

Senior IT Lead & Client Success Manager

Location: Dublin, Ireland (On-site across two sites)
Salary: €60,000 to €70,000
Reports to: Head of IT Infrastructure / Head of Service Delivery

Shape the Future of IT Service Delivery

Are you an experienced IT leader who thrives on solving complex technical challenges while building trusted relationships with clients and senior stakeholders?

We’re looking for a Senior IT Lead & Client Success Manager to lead IT operations across our Dublin sites. This is a high-impact leadership role where you’ll combine strategic thinking with hands-on operational excellence, ensuring technology delivers measurable value to both our clients and the business.

You’ll become the face of IT for the Dublin operation—driving service excellence, leading a talented technical team, influencing senior leadership, and ensuring every technology investment supports business growth and customer success.

What You’ll Be Doing

Strategic Leadership & Business Partnership
Represent IT on the Dublin Leadership Team, helping shape strategic decisions and regional technology initiatives.
Own the regional IT operating and capital budgets, ensuring investments deliver measurable ROI, operational efficiencies, and commercial value.
Build strong relationships with clients, Technical Account Managers (TAMs), and senior stakeholders, positioning IT as a trusted business partner.
Support client retention, business growth, and new business opportunities through exceptional technology delivery.
Service Delivery Excellence
Take ownership of IT service delivery across both Dublin sites, ensuring SLA and OLA targets are consistently achieved.
Produce and present Quarterly Business Reviews (QBRs), providing clear reporting on service performance, infrastructure health, risks, and improvement initiatives.
Lead governance around change management, security, GDPR compliance, and business continuity planning.
Chair or contribute to Change Advisory Board (CAB) meetings for high-risk technical changes.
Leadership & People Management
Lead, mentor, and develop a team of 3–5 Desktop Support Engineers.
Drive performance management, coaching, succession planning, and professional development.
Act as the senior escalation point for Priority 1 and Priority 2 incidents.
Lead technical response during critical incidents while providing clear communication to executive stakeholders.
Manage and continuously improve a 24/7 on-call support model.
Infrastructure & Innovation
Ensure maximum availability and performance across:
Enterprise networking (Fortinet & Juniper)
Local infrastructure and data centres
End-user computing
Audio Visual technologies
Enterprise client applications
Collaboration platforms
Identify opportunities to modernise infrastructure and introduce innovative technologies.
Drive Continuous Service Improvement (CSI) initiatives that improve user experience while reducing operational costs.

Essential Experience

8+ years’ experience within enterprise IT environments.
Minimum 5 years leading IT teams within a BPO, Managed Services, or large enterprise environment.
Previous people management experience, leading and developing technical teams.
Strong commercial awareness with experience managing operational budgets.
Proven experience managing enterprise service delivery and stakeholder relationships.
Technical Expertise
You’ll have strong experience across several of the following:
ITIL v4 Foundation (Managing Professional desirable)
Fortinet and Juniper networking
Microsoft Azure and/or AWS
Active Directory & Okta
ServiceNow and/or Jira Service Management
Enterprise infrastructure
Hybrid environments
Identity and Access Management
IT Governance
Change Management
Business Continuity & Disaster Recovery
GDPR and Information Security
Personal Attributes
We’re looking for someone who can confidently bridge the gap between technology and business by:
Translating complex technical concepts into clear business outcomes.
Influencing senior leaders and executive stakeholders.
Remaining calm under pressure during critical incidents.
Building trusted relationships with clients and internal teams.
Leading with accountability, collaboration, and a customer-first mindset.
Continuously identifying opportunities for improvement and innovation.

Why Join Us?

This is an opportunity to play a pivotal role within a growing organisation where technology is central to operational success.

You’ll have the chance to:

Lead strategic IT initiatives that directly influence business performance.

Partner with global clients and senior leadership teams.

Drive innovation across modern enterprise technologies.

Develop and mentor a high-performing technical team.

Make a genuine impact on customer experience and business growth.

If you’re an experienced IT leader who combines technical expertise with commercial awareness and exceptional stakeholder management, we’d love to hear from you.

Apply today and help shape the future of IT service delivery in Dublin.

#LI-CW1

Apply Now

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