Description
Learning & Development Specialist/Trainer
HOOP: 2:00 p.m. to 1:00 a.m. across Mon-Sun, subject to change
TELUS Digital Ireland
Location: onsite in Cork, Ireland
Salary: range across €34,400- 37,000 gross p/a + up to 10% performance bonus
Start date: September 2026
Reporting to the Learning Services Team Lead, you'll be the architect of our training excellence—designing, delivering, and continuously improving training programs that empower our teams to excel.
What we offer:
Stable job: permanent employment contract
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen
Here is where you will have impact:
Training Design & Development
Partner with our privacy-focused client and internal TELUS Digital teams to review, design, and develop training modules covering product features, privacy protocols, and customer support best practices
Create comprehensive, engaging course materials (manuals, handouts, case studies, exercises, assessments) that reflect current product updates and customer needs
Incorporate real-world scenarios and case examples to enhance learning and retention
Evaluate training effectiveness and refine content based on learning outcomes and feedback
Stay current on product developments, privacy protocols, and industry best practices
Training Delivery & Support
Deliver dynamic, interactive training to diverse groups—from new hires to existing team members
Provide structured onboarding and ramp-up support to new team members, instilling company and client values from day one
Adapt your communication style to different learner types and maintain group engagement
Address participant concerns and provide on-the-floor support as needed
Troubleshoot technical issues in training environments
Manage training logistics (scheduling, attendance, resources, equipment setup)
Maintain up to date expertise on company products and procedures.
Provide on-the-floor training and support to team members to ensure both client and TELUS Digital values are instilled in their work.
An effective team player, motivated, hardworking, and very flexible while maintaining a level of autonomy to get work done.
Collaboration & Client Partnership
Work closely with the client training department to deliver new product training and specialized training modules
Collaborate with Team Leads, internal stakeholders, and subject matter experts to identify training and performance needs
Partner with other training teams to improve training quality and consistency across programs
Maintain open communication channels with clients and internal teams
Continuous Improvement
Evaluate training program effectiveness against learning objectives
Maintain detailed records of learner development and training outcomes
Identify opportunities for improvement and implement enhancements
Stay informed about new training tools, learning management systems, and best practices
Must have the ability to take ownership of this role, and constantly strive to make continuous improvements to the training and performance function within TELUS Digital.
Proven experience designing and delivering training programs (ideally in BPO, tech, and customer-facing environments)
Demonstrated ability to translate complex product/technical knowledge into clear, engaging content
Experience with learning management systems, video conferencing, and training tools
Experience delivering training to large groups and managing diverse learner needs
Excellent IT skills and comfort with technology platforms
Strong proficiency (C1/C2) in the English Language
WHY JOIN US?
At TELUS Digital, we invest in developing expert trainers who shape the future of our operations. You'll work with a collaborative team, partner with an innovative privacy-focused client, and have the opportunity to continuously expand your expertise in the area of privacy and internet safety. Your training will directly impact team performance, client satisfaction, and business success. If you're passionate about learning and development, this is your chance to make a meaningful difference.
Ready to inspire and develop others? Apply now.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
