Find Engineer 3, query execution Jobs in Cork, C

Technical Support Engineer
Zoom —Cork, County Cork
- €47,800–€76,500 a year
- Full-time
- No degree
- Communication skills
4d
Systems Support Engineer, EMEA (Weekend Shift)
Keeper Security —Cork, County Cork
- Weekend availability
- Remote
- Windows
- Bachelor's degree
- No degree
- Sick pay
5d
Software CAD Engineer - Cork, Ireland
Qualcomm —Cork, County Cork
- Computer Science
- Engineering
- C++
- Employee stock purchase plan
- Gym membership
1d
Microcontroller Sub-System Verification Engineer / Senior Engineer, - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
6d
Reliability Engineer (TDM)
FERRERO —Cork, County Cork
- Maintenance
- In-person
5d
Senior Engineer, Embedded Software
Analog Devices —Cork, County Cork
- Full-time
- System design
- Master's degree
- Bachelor's degree
5d
Senior Software Engineer (Remote, Ireland)
Keelvar —Cork, County Cork
- AWS
- Software development
- Python
- Annual leave
1d
Quantity Surveyor
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Organisational skills
5d
Senior Software Engineer, Windows/Desktop Applications - Cork, Ireland
Speechify —Cork, County Cork
- €30,000–€120,000 a year
- Remote
- Doctoral degree
- Windows
- C++
4d
Senior MES Recipe Author
Cognizant —Cork, County Cork
- Full-time
- Hybrid work
- Communication skills
DELTAV AUTOMATION ENGINEER
Réalta Technologies (RT) —Cork, County Cork
- Full-time
- Communication skills
MES VALIDATION ENGINEER
Réalta Technologies (RT) —Cork, County Cork
- Full-time
- Computer Science
- Engineering
- No degree
6d
Senior Principal Analog / Mixed-Signal Design Engineer
Analog Devices —Cork, County Cork
- Day shift
- Master's degree
- Electrical Engineering
Owner Engineer - Transmission Project Development
ESB —Wilton, County Cork
- €49,000–€56,000 a year
- Full-time
- Engineering
Hardware Electronics Engineer II
Advanced Energy Industries, Inc. —Cork, County Cork
- Doctoral degree
- Master's degree
- Bachelor's degree
17h
EHS Manager
PepsiCo —Cork, County Cork
- Engineering
- Master's degree
- Bachelor's degree
Electronic Engineer II
Advanced Energy Industries, Inc. —Cork, County Cork
- Doctoral degree
- Master's degree
- Bachelor's degree
1d

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Technical Support Engineer

Zoom -
Cork, County Cork

Apply Now

Job details

Full-time
€47,800–€76,500 a year
4 days ago

Qualifications

CCNA
Firewall
VoIP
Communication skills

Full job description

R19435

Cork, County Cork, Ireland

Customer Services

Full time

What you can expect
As part of Zoom's Tier 2 Technical Support Team, based in Cork, Ireland, you will specifically support ourEnterprise customers. By developing and maintaining strategic partnerships, the Technical Support Engineer ensures the customers' success with Zoom products and services, and delivers customer satisfaction and happiness.

About the Team
The Technical Support Engineering team plays a crucial role in consistently delivering and improving an exemplary customer experience from Zoom. We build relationships, drive resolution on technical issues and act as dedicated technical support for customers.

We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

This role is based in Cork, Ireland, and will require commute into office 3 times a week.

Responsibilities

Assigning to cases arriving in queue with vigor and manage multiple cases effectively.
Taking ownership and resolve cases in Tier 2 Support technology domains
Being accountable to deliver the best time to resolution in support of our customers
Contributing to organizational success by meeting individual goals and metrics
Communicating promptly and consistently with customers, prioritizing urgent requests
Maintaining proficiency with Zoom products, features, troubleshooting tools, and best practices
Being flexible and available for after-hours or on-call support when needed
Creating documentation and training materials for internal and external support.

What we're looking for

Possess a CCNA, Network+, or SSCA SIP credential or equivalent experience
Demonstrate Solid background in CCaaS/VoIP is essential.
Have a proven recent track record (5 - 7 Yrs) in a Technical Support role
Have the ability to manage a high volume of complex cases, calls, and chats in a fast-moving environment
Learn complex technical and platform knowledge quickly and use it effectively
Be customer-focused with natural and effective communication skills
Be highly assured and proactive in calling and collaborating with customer contacts.
Have a good understanding of network firewalls, switches, systems, and troubleshooting tools

Salary Range or On Target Earnings:

Minimum:

€47,800.00

Maximum:

€76,500.00

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Apply Now

Refine Your Search

engineer 3, query execution jobs in cork, c

Technical Support Engineer

Systems Support Engineer, EMEA (Weekend Shift)

Software CAD Engineer - Cork, Ireland

Microcontroller Sub-System Verification Engineer / Senior Engineer, - Cork, Ireland

Reliability Engineer (TDM)

Senior Engineer, Embedded Software

Senior Software Engineer (Remote, Ireland)

Quantity Surveyor

Senior Software Engineer, Windows/Desktop Applications - Cork, Ireland

Senior MES Recipe Author

DELTAV AUTOMATION ENGINEER

MES VALIDATION ENGINEER

Senior Principal Analog / Mixed-Signal Design Engineer

Owner Engineer - Transmission Project Development

Hardware Electronics Engineer II

EHS Manager

Electronic Engineer II

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