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Front Office Manager

Eyre Square Hotel -
Galway, County Galway

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Food allowance
Company events

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
English
Front desk
Budgeting
Communication skills
Hotel experience
Time management
Office experience

Full job description

The Eyre Square Hotel is looking for a Front Office Manager to join the Front Office team in Galway. The Front Office team are the first point of contact for guests and the Front Office Manager will work with the team to provide an exceptional welcome for all our guests and reinforce a strong customer focused approach.

This is a hands-on role, working with a very experienced front office team & hotel manager. This role is best suited to a person with experience managing a team and with Front Office experience in a comparable hotel.

Your Responsibilities

Co-ordinate all functions of the Front Office with a hands-on approach
Reinforcing a customer focused approach within the Front Office Team at all times
Work with the Front Office team to ensure all guest have a positive experience by delivering a smooth Check-In and Check-out process
Work closely with other departments to ensure booking information is shared and accurate
Ensure quality of data is maintained within the booking system enabling accurate guest history and sales information
Encourage guest feedback and implement a system for addressing comments to ensure guest satisfaction and continuous improvement
Monitor guest feedback trends, address challenges in service standards. Actively solicit guest opinion by ensuring a strong Front Office presence - meeting guests regularly
Carry out any additional duties requested by management, related to hotel operational activities
Ensuring that the standards of the Hotel are maintained at all time
Liaising with Senior Management on optimising sales and revenue growth
Work closely with Sales on Promotions, Web Providers, Tour Operators and Property Website initiatives
Ensuring that all daily / weekly / monthly reports for the department are completed
To co-ordinate and monitor all group reservation activities and guest cycle
Maximise room and meeting room sales for the Hotel, maximise the rooms yield by practising strong Yield Management & working in partnership with Reservations & Sales Team
Recruit, train, develop and monitor staff in conjunction with the HR department
Prepare rotas for the department in advance considering the business demand and to ensure that sufficient cover is available to meet those needs.
Responsibility for training and development of all staff through use of departmental SOPs.
Ensure that performance appraisals are carried out as and when required.
Attending Management meetings and training sessions as required
Handling general administration duties
Cover Duty Manager shifts as required
Ad hoc projects
Comply with company regulations regarding, Fire, Health and Safety, Hygiene, Customer Care and Security.

Experience and skills

Experience in a similar role in the hospitality industry with a track record of people management
Excellent Management, Leadership, Organisation, Time Management and Communication skills essential for the role
Understanding of budgets and revenue with a proven track record of delivering on budgets
Knowledge of Opera or Hotsoft and hotel systems would be an advantage and will be looked favourably on
Excellent knowledge of MS Word / Excel / Outlook.
Excellent communication and interpersonal skills
Communicate fluently in English (written & oral)

The Company

The Byrne Hotel Group is a unique collection of family-owned hotels and guests houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne hotel group you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offer our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.

Byrne Hotel Group is an equal opportunities employer.

Job Types: Full-time, Permanent

Benefits:

Company events
Food allowance

Quick apply

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