Find Software engineering technical Jobs in Galway, G

Level 3 Technical Support Specialist (Office-Based)
FlexManager —Galway, County Galway
- €45,000–€55,000 a year
- Full-time
- Computer Science
- English
- SQL
- Sick pay
Quick apply
1d
Embedded Software Test Engineer
MBRYONICS —Galway, County Galway
- €43,000–€70,000 a year
- Full-time
- Computer Science
- C++
- Bachelor's degree
3d
Senior Software Engineer, Windows/Desktop Applications - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Doctoral degree
- Windows
- C++
5d
Product Engineer (R&D Medical Device)
ProVerum —Galway, County Galway
- €47,000–€60,000 a year
- Full-time
- CAD
- Engineering
- Microsoft Office
- Sick pay
Quick apply
1d
Senior Systems Engineer - ACM
Medtronic —Galway, County Galway
- €64,640–€96,960 a year
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
4d
Senior Observability Engineer
Rent the Runway —Galway, County Galway
- On call
- DevOps
- Annual leave
Gimbal Control Engineer
MBRYONICS —Galway, County Galway
- Full-time
- Doctoral degree
- Engineering
- Master's degree
BIM Manager
Sisk —Galway, County Galway
- Full-time
- AutoCAD
- Microsoft Office
- Communication skills
- Annual leave
10d
Customer Engagement Solutions Architect
MBRYONICS —Galway, County Galway
- Full-time
- Doctoral degree
- Computer Science
- Sales
Senior Regulatory Affairs Specialist
Boston Scientific —Galway, County Galway
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Principal Fire Engineer
Jensen Hughes —Galway, County Galway
- Part-time
- Engineering
- Research
- Bachelor's degree
- Annual leave
- Employee assistance program
Fire Surveyor
Jensen Hughes —Galway, County Galway
- Microsoft Word
- Research
- Bachelor's degree
Validation Engineer
PSC Biotech —Galway, County Galway
- Full-time
- Engineering
- No degree
- Organisational skills
Senior Solutions Architect
HubSpot —Galway, County Galway
- €67,200–€97,400 a year
- Remote
- Spanish
- Presentation skills
- Communication skills
Quick apply
Senior Product Manager, Interoperability
Datavant Ireland —Galway, County Galway
- Remote
- Project management
- Product management
Quick apply

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Level 3 Technical Support Specialist (Office-Based)

FlexManager -
Galway, County Galway

Quick apply

Job details

Permanent | Full-time
€45,000–€55,000 a year
1 day ago

Benefits

Bike to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

Computer Science
English
Technical support
SQL
Bachelor's degree
JavaScript
REST
Mentoring
Agile
SaaS
MySQL
Information Technology

Full job description

About FlexManager

FlexManager is a large-scale compliance, assets, workforce and safety management SaaS platform used by global brands. It is a custom-built PHP monolith of approximately 149 pluggable business modules (HR, work orders, equipment, incidents, audits, training, finance and more), running on MySQL/MariaDB, with a versioned V8 REST API serving native iOS and Android apps and third-party integrations.

Job Summary

We are seeking an experienced Level 3 Technical Support Specialist to act as the final escalation point for complex technical issues across the platform. This is a senior, hands-on role for someone who can read our codebase and database directly, reproduce and isolate defects, and fix them directly rather than simply handing a symptom over to the development team.

Because we run a custom framework (not Laravel, Symfony or any off-the-shelf stack), the value here is in learning our world - the module structure, the ORM, the API layer and the patch pipeline - and becoming the person who knows where things live and why they break. The role carries real ownership and direct exposure to product, engineering and customers.

Hours of work: Monday to Friday 10 am to 6pm.

Key Responsibilities

● Act as the highest tier of technical escalation for complex, unresolved customer issues across a multi-tenant SaaS platform

● Diagnose and resolve issues spanning the PHP application, the MySQL/MariaDB database, the REST API and external integrations (SSO/SAML, email delivery, mobile sync)

● Read application and error logs, API request/response traces and notification pipelines to pinpoint failures

● Reproduce and isolate bugs, then implement the fix within the correct module rather than handing over a symptom for developers to solve

● Distinguish product bugs from customer configuration, permissions/ACL scoping, or module-option issues before escalating

● Own and manage complex tickets through to resolution, including per-customer patches applied through our release workflow

● Escalate to developers only where a genuine architecture-level change is required

● Identify recurring issues and recommend product or process improvements

● Maintain technical documentation and knowledge base articles that reflect how the platform actually behaves

● Monitor system performance and assist with incident management across customer instances

● Contribute to testing and validation of releases and patches using our in-house test framework

Required Skills & Experience

● Minimum 5 years in a technical support, application support or similar hands-on technical role

● Proven experience handling Level 3 / escalated issues end to end, including implementing the fix

● Strong SQL - able to write and interpret non-trivial queries against MySQL/MariaDB to investigate data, not just read pre-built reports

● Comfortable reading and writing code to trace and resolve behaviour directly - specifically PHP; you must be able to follow a code path and fix it, not just diagnose what a screen or endpoint is doing

● Experience with application logs, REST APIs and system integrations (authentication, webhooks, third-party services)

● Familiarity with multi-tenant SaaS platforms and enterprise software environments

● Excellent problem-solving and root-cause analysis - methodical isolation over guesswork

● Experience using ticketing and support platforms

● Ability to work independently and take ownership in a small team

Desirable Attributes

● Experience talking directly with customers

● Experience mentoring or coaching junior technical staff

● Familiarity with compliance, workforce or safety management software (our problem domain)

● Exposure to PHP and JavaScript; scripting ability for investigation and one-off data checks

● Exposure to mobile app support

● Experience working directly with development teams in an agile environment, including validating patches and releases before rollout

Education

● College degree in Computer Science, IT, or a related field required

● PRINCE2 or similar project management certification (desirable)

Pay: €45,000.00-€55,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
On-site parking
Sick pay

Ability to commute/relocate:

Galway, County Galway: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's (required)

Experience:

Level 3 Technical Support: 5 years (required)

Language:

English (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

software engineering technical jobs in galway, g

Level 3 Technical Support Specialist (Office-Based)

Embedded Software Test Engineer

Senior Software Engineer, Windows/Desktop Applications - Galway, Ireland

Product Engineer (R&D Medical Device)

Senior Systems Engineer - ACM

Senior Observability Engineer

Gimbal Control Engineer

BIM Manager

Customer Engagement Solutions Architect

Senior Regulatory Affairs Specialist

Principal Fire Engineer

Fire Surveyor

Validation Engineer

Senior Solutions Architect

Senior Product Manager, Interoperability

I want to receive the latest job alerts for software engineering technical in galway, g

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