Find Software engineering technical Jobs in Galway, G

Level 3 Technical Support Specialist (Office-Based)
FlexManager —Galway, County Galway
- €45,000–€55,000 a year
- Full-time
- Computer Science
- English
- SQL
- Sick pay
Quick apply
10d
Technical Writer
Ministry Brands —Galway, County Galway
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
7d
Senior Software Engineer
Liberty IT —Galway, County Galway
- Hybrid work
- Computer Science
- Master's degree
- AWS
- Employee discount
7d
Sr. Director & Head of Architecture
G-P —Galway, County Galway
- €160,800–€201,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
Quick apply
Design & Development Electrical Engineer II
Medtronic —Galway, County Galway
- €49,920–€74,880 a year
- Full-time
- English
- Project management
- Recruiting
Engineering Program Manager - Webex Client Engineering
Cisco Systems —Galway, County Galway
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Validation Engineer
PSC Biotech —Galway, County Galway
- Full-time
- Engineering
- No degree
- Organisational skills
Supplier Quality Engineer
Merit Medical Systems Inc. —Galway, County Galway
- Full-time
- Word processing
- Engineering
- Analysis skills
- Free parking
Senior Linux Kernel Engineer
MBRYONICS —Galway, County Galway
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Sr Human Factors & User Experience Manager
Medtronic —Galway, County Galway
- €102,720–€154,080 a year
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
7d
Thermal Engineer
MBRYONICS —Galway, County Galway
- Full-time
- Doctoral degree
- Engineering
- Master's degree
Civils Design Engineer
Glanua —Galway, County Galway
- Full-time
- AutoCAD
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Senior Observability Engineer
Rent the Runway —Galway, County Galway
- On call
- DevOps
- Annual leave
Customer Engagement Solutions Architect
MBRYONICS —Galway, County Galway
- Full-time
- Doctoral degree
- Computer Science
- Sales
Cloud Security Engineer - WAF Specialist
Datavant Ireland —Galway, County Galway
- Remote
- Communication skills
- SDLC
Quick apply
Development Infrastructure Engineer (Civil)
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- AutoCAD
BIM Manager
Sisk —Galway, County Galway
- Full-time
- AutoCAD
- Microsoft Office
- Communication skills
- Annual leave
Senior Opto-Mechanical Design Engineer
MBRYONICS —Galway, County Galway
- Full-time
- CAD
- Engineering
- Research
Project Manager REF: 2617d
Fingleton White —Galway, County Galway
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Employee assistance program
Quick apply
Senior Clinical Engineering Technician G11959 - Repost
Health Service Executive —Galway, County Galway
6d

I want to receive the latest job alerts for software engineering technical in galway, g

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

software engineering technical jobs near galway, g

Supplier Quality Engineer jobs in Galway, County Galway

Project Manager jobs in Galway, County Galway

Technical Support Specialist jobs in Galway, County Galway

Solution Architect jobs in Galway, County Galway

Engineer jobs in Galway, County Galway

Cloud Engineer jobs in Galway, County Galway

Validation Engineer jobs in Galway, County Galway

Supplier Quality Engineer jobs in Cork, County Cork

Supplier Quality Engineer jobs in Remote

Project Engineer jobs in Dublin, County Dublin

Project Manager jobs in County Waterford

Test Manager jobs in County Dublin

Operations Manager jobs in County Dublin

Project Manager jobs in Carlow, County Carlow

Project Manager jobs in Cork, County Cork

Project Manager jobs in Monaghan, County Monaghan

Network Technician jobs in Dublin, County Dublin

Visual Designer jobs in Dublin, County Dublin

Senior Manager Healthcare jobs in Dublin, County Dublin

Senior Chef De Partie jobs in Dublin, County Dublin

Level 3 Technical Support Specialist (Office-Based)

FlexManager -
Galway, County Galway

Quick apply

Job details

Permanent | Full-time
€45,000–€55,000 a year
10 days ago

Benefits

Bike to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

Computer Science
English
Technical support
SQL
Bachelor's degree
JavaScript
REST
Mentoring
Agile
SaaS
MySQL
Information Technology

Full job description

About FlexManager

FlexManager is a large-scale compliance, assets, workforce and safety management SaaS platform used by global brands. It is a custom-built PHP monolith of approximately 149 pluggable business modules (HR, work orders, equipment, incidents, audits, training, finance and more), running on MySQL/MariaDB, with a versioned V8 REST API serving native iOS and Android apps and third-party integrations.

Job Summary

We are seeking an experienced Level 3 Technical Support Specialist to act as the final escalation point for complex technical issues across the platform. This is a senior, hands-on role for someone who can read our codebase and database directly, reproduce and isolate defects, and fix them directly rather than simply handing a symptom over to the development team.

Because we run a custom framework (not Laravel, Symfony or any off-the-shelf stack), the value here is in learning our world - the module structure, the ORM, the API layer and the patch pipeline - and becoming the person who knows where things live and why they break. The role carries real ownership and direct exposure to product, engineering and customers.

Hours of work: Monday to Friday 10 am to 6pm.

Key Responsibilities

● Act as the highest tier of technical escalation for complex, unresolved customer issues across a multi-tenant SaaS platform

● Diagnose and resolve issues spanning the PHP application, the MySQL/MariaDB database, the REST API and external integrations (SSO/SAML, email delivery, mobile sync)

● Read application and error logs, API request/response traces and notification pipelines to pinpoint failures

● Reproduce and isolate bugs, then implement the fix within the correct module rather than handing over a symptom for developers to solve

● Distinguish product bugs from customer configuration, permissions/ACL scoping, or module-option issues before escalating

● Own and manage complex tickets through to resolution, including per-customer patches applied through our release workflow

● Escalate to developers only where a genuine architecture-level change is required

● Identify recurring issues and recommend product or process improvements

● Maintain technical documentation and knowledge base articles that reflect how the platform actually behaves

● Monitor system performance and assist with incident management across customer instances

● Contribute to testing and validation of releases and patches using our in-house test framework

Required Skills & Experience

● Minimum 5 years in a technical support, application support or similar hands-on technical role

● Proven experience handling Level 3 / escalated issues end to end, including implementing the fix

● Strong SQL - able to write and interpret non-trivial queries against MySQL/MariaDB to investigate data, not just read pre-built reports

● Comfortable reading and writing code to trace and resolve behaviour directly - specifically PHP; you must be able to follow a code path and fix it, not just diagnose what a screen or endpoint is doing

● Experience with application logs, REST APIs and system integrations (authentication, webhooks, third-party services)

● Familiarity with multi-tenant SaaS platforms and enterprise software environments

● Excellent problem-solving and root-cause analysis - methodical isolation over guesswork

● Experience using ticketing and support platforms

● Ability to work independently and take ownership in a small team

Desirable Attributes

● Experience talking directly with customers

● Experience mentoring or coaching junior technical staff

● Familiarity with compliance, workforce or safety management software (our problem domain)

● Exposure to PHP and JavaScript; scripting ability for investigation and one-off data checks

● Exposure to mobile app support

● Experience working directly with development teams in an agile environment, including validating patches and releases before rollout

Education

● College degree in Computer Science, IT, or a related field required

● PRINCE2 or similar project management certification (desirable)

Pay: €45,000.00-€55,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
On-site parking
Sick pay

Ability to commute/relocate:

Galway, County Galway: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's (required)

Experience:

Level 3 Technical Support: 5 years (required)

Language:

English (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

software engineering technical jobs in galway, g

Level 3 Technical Support Specialist (Office-Based)

Technical Writer

Senior Software Engineer

Sr. Director & Head of Architecture

Design & Development Electrical Engineer II

Engineering Program Manager - Webex Client Engineering

Validation Engineer

Supplier Quality Engineer

Senior Linux Kernel Engineer

Sr Human Factors & User Experience Manager

Thermal Engineer

Civils Design Engineer

Senior Observability Engineer

Customer Engagement Solutions Architect

Cloud Security Engineer - WAF Specialist

Development Infrastructure Engineer (Civil)

BIM Manager

Senior Opto-Mechanical Design Engineer

Project Manager REF: 2617d

Senior Clinical Engineering Technician G11959 - Repost

I want to receive the latest job alerts for software engineering technical in galway, g

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected