Find Onsite support engineer Jobs in Maynooth, Ke

Enterprise Service Desk L1 Engineer
Ergo —Dublin, County Dublin
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Systal Technology Solutions —Dublin, County Dublin
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EBARA Precision Machinery Europe GmbH —Leixlip, County Kildare
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Clio —Dublin, County Dublin
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Teleperformance —Dublin, County Dublin
- Weekend availability
- Google Suite
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SIM Engineer I
Cubic³ —Dublin, County Dublin
- Full-time
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Senior Engineer I&C
Exentec —Leixlip, County Kildare
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Ripple —Dublin, County Dublin
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Network Lead
PM Group —Dublin, County Dublin
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West Pharmaceutical Services —Dublin, County Dublin
- €63,100–€80,200 a year
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Junior Electrical Engineer
Mercury Engineering —Dublin, County Dublin
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Uniphar PLC —DUBLIN 24, County Dublin
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Marsh —Dublin, County Dublin
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Critical Facilities Technician
Vantage Data Centers UK Management Company Ltd —Dublin, County Dublin
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Enterprise Service Desk L1 Engineer

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Computer Science
Customer service
Technical support
Master's degree
Firewall
Bachelor's degree
IT
TCP/IP
Communication skills
Information Technology

Full job description

Location: Ergo Office, 1st Floor Block T, D03 R6C6, Co Dublin

Job Type: Permanent

Work Type: Onsite Client Office/Ergo Office

Role Type: Technical Support

Overview of Role

Ergo is seeking an Enterprise SD L1 Engineer to collaborate directly with global clients in Financial, Pharma, and Public sectors. As an SD L1, you will operate within the Managed Service Business Unit and collaborate with L2/Deskside Support, VIP Support, ITSM, SIAM, and vendor teams. The role focuses on delivering effective front-line support in line with client requirements and process maturity, always enhancing value for people, process, tool, and infrastructure components of the service.

Role & Responsibilities

Receive and log all incidents and service requests from End Users via ITSM systems

Monitor and forward tickets according to KPIs/SLAs; keep users updated until resolved

Provide telephone/IM-based entry to call logging systems for all IT-related issues

Generate, reopen, or log tickets for unresolved or rejected requests

Attempt first-time fixes for straightforward issues (e.g., AD resets) and triage/route hardware incidents to L2 if required

Log, assign, and report for third-party software/hardware issues with no direct resolution

Escalate issues to internal/external teams, monitoring all tickets until closure

Support incident management, request fulfilment, service improvement, change, and problem management as per defined processes

Skills, Qualifications & Experience

Microsoft Operating Systems and Applications, including MS Office 365

Familiarity with anti-virus/spyware/malware solutions

Basic understanding of networking (TCP/IP, switching, firewalls)

Knowledge of industry standard troubleshooting procedures

Effective communication and customer service skills

Documented technical competency; industry accreditations (Microsoft, Cisco, Citrix, HP) desirable

IT qualifications preferred

Experience

1+ year in SD L1 Technical Support role (desirable)

Experience in working with ITSM, service desk processes, or ticketing systems

Background supporting enterprise or large environments

Education & Certifications

Bachelor's or master's in computer science, IT, or Engineering (preferred)

Industry standard certifications (Microsoft, Cisco, Citrix, HP) preferred but not required

Visa

Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Apply Now

Refine Your Search

onsite support engineer jobs in maynooth, ke

Enterprise Service Desk L1 Engineer

Deskside Support Engineer

Network Engineer

Field Service Engineer (m/w/d)

Senior Android Developer - Nenagh based

Customer Success Manager, EMEA

Desktop Support Engineer Networking

SIM Engineer I

Senior Engineer I&C

Staff DevOps Engineer

Network Lead

Senior Technical Product Manager

AI Engineer

Senior Cost Accountant

Junior Electrical Engineer

Senior TechOps Engineer

Senior OSI PI Engineer

Automation / OT Consultant

AI Architect

Critical Facilities Technician

I want to receive the latest job alerts for onsite support engineer in maynooth, ke

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