Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
2d
Environmental Scientist
Roughan & O'Donovan —Dublin, County Dublin
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Financial Crime Technical Business Analyst – AMLA Implementation
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Marketing
- Data analysis skills
18h
Head of Professional Services
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
Quick apply
2d
Director of Software Engineering - Workplace Technology
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- Java
2h
Bridge Design Engineer - Dublin or Cork
Roughan & O'Donovan —Dublin, County Dublin
- English
- Analysis skills
- Internship
ASIC Digital Design, Staff Engineer
Synopsys —Dublin, County Dublin
- Master's degree
- Analysis skills
- Bachelor's degree
Head of Digital & AI Design
Waystone —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Salesforce
- Agile
Quick apply
Senior Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Senior IT Security & Network Engineer / Architect 12-Month Contract | Dublin
Hadfield Green —DUBLIN 2, County Dublin
- Communication skills
- Python
Design Assurance Engineer, Device Technical Operations ( 18 Months FTC )
Viatris —Northern Cross, County Dublin
- Full-time
- Engineering
- No degree
- Communication skills
Staff Certification and Compliance Engineer
Analog Devices —Glasnevin, County Dublin
- Full-time
- System design
- Mechanical knowledge
- Python
Validation Specialist ( 18 Months Agency Contract )
Viatris —Damastown, County Dublin
- Full-time
- Engineering
- Bachelor's degree
- Leadership
Engineer
Amey Ltd —DUBLIN 1, County Dublin
- €45,000–€55,000 a year
- Master's degree
- Bachelor's degree
- Annual leave
- Gym membership
Quick apply
Health & Safety Engineer Construction, AWS Data Centers
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Office
- Master's degree
- AWS
6d
Forward Deployed Engineering Manager, Generative AI, Google Cloud
Google —Dublin, County Dublin
- €186,000–€191,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Doctoral degree
13d
Bridge Inspection and Assessment Engineer
Roughan & O'Donovan —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- No degree
Quick apply
Site Reliability Engineer - Foundation Team
Global-e —Dublin, County Dublin
- Full-time
- DevOps
- AWS
- Budgeting
Quick apply
Resident Engineer (Project Opera)
PUNCH Consulting Engineers —Dublin, County Dublin
- €50,000–€65,000 a year
- Full-time
- Hybrid work
- Engineering
- Hotel
- In-person
- Annual leave
Senior Engineer, Firmware Engineering
Analog Devices —Glasnevin, County Dublin
- Full-time
- System design
- Master's degree
- C++

I want to receive the latest job alerts for bridge engineer in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bridge engineer jobs near dublin, d

Devops Engineer jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Head Of Digital jobs in Dublin, County Dublin

Bridge Engineer jobs in Dublin, County Dublin

Resident Engineer jobs in Dublin, County Dublin

Head Of Customer Service jobs in Dublin, County Dublin

Digital Designer jobs in Dublin, County Dublin

Senior Engineer jobs in Dublin, County Dublin

Principal Engineer jobs in Dublin, County Dublin

Devops Engineer jobs in Galway, County Galway

Junior Cloud Engineer jobs in Dublin, County Dublin

Energy Engineer jobs in Dublin, County Dublin

Credit Analyst jobs in Dublin, County Dublin

Hvac Engineer jobs in Cork, County Cork

Structural Engineer jobs in Cork, County Cork

Technical Support Engineer jobs in Cork, County Cork

Automation Engineer jobs in County Limerick

Mechanical Engineer jobs in County Galway

Technical Support Engineer jobs in Remote

Robotics Engineer jobs in Dublin, County Dublin

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
2 days ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

bridge engineer jobs in dublin, d

Technical Support Engineer - Premium Accounts, Weekend Coverage

Environmental Scientist

Financial Crime Technical Business Analyst – AMLA Implementation

Head of Professional Services

Director of Software Engineering - Workplace Technology

Bridge Design Engineer - Dublin or Cork

ASIC Digital Design, Staff Engineer

Head of Digital & AI Design

Senior Forward Deployed Engineer

Senior IT Security & Network Engineer / Architect 12-Month Contract | Dublin

Design Assurance Engineer, Device Technical Operations ( 18 Months FTC )

Staff Certification and Compliance Engineer

Validation Specialist ( 18 Months Agency Contract )

Engineer

Health & Safety Engineer Construction, AWS Data Centers

Forward Deployed Engineering Manager, Generative AI, Google Cloud

Bridge Inspection and Assessment Engineer

Site Reliability Engineer - Foundation Team

Resident Engineer (Project Opera)

Senior Engineer, Firmware Engineering