Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
13d
Deskside Support Engineer
Systal Technology Solutions —Dublin, County Dublin
- Full-time
- Azure
- Windows
- IT
Rust Engineer - Trading Systems
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- AWS
- Scripting
Software Engineer, Financial Platform
Whatnot —Dublin, County Dublin
- Full-time
- JavaScript
- Software development
- Python
- Work from home
Technical Recruiter
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- Research
- Recruiting
- Communication skills
AI Operator
saas.group —Dublin, County Dublin
- Remote
- English
- AI
Quick apply
Staff Site Reliability Engineer
Fivetran —Dublin, County Dublin
- Full-time
- Azure
- Java
- AWS
- Annual leave
- Sick pay
Quick apply
Senior SCADA Engineer
EMR Integrated Solutions —Dunboyne, County Meath
- €62,368–€65,486 a year
- Full-time
- Hybrid work
- Engineering
- Windows
- SQL
Quick apply
3d
Solution Architect - Engine by Starling
Starling —Dublin, County Dublin
- Full-time
- Hybrid work
- System design
- Communication skills
- Banking
- Life insurance
Quick apply
Data Platform Engineer
Verifone —Dublin, County Dublin
- On call
- Hybrid work
- DevOps
- AWS
- Scripting
Quick apply
Lead QA Engineer
iCims —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- JavaScript
- Annual leave
- Life insurance
13d
Field Service Engineer
Hitachi Rail —Dublin, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
6d
Senior Software Engineer
Fivetran —Dublin, County Dublin
- Full-time
- AWS
- Communication skills
- Python
- Annual leave
- Sick pay
Quick apply
3d
PMO Lead (FTC) REF: 2628b
Fingleton White —Dublin, County Dublin
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Employee assistance program
Quick apply
Lead UX Designer
ABC Fitness —Dublin, County Dublin
- €75,000–€85,000 a year
- Full-time
- Remote
- Research
- AI
- Annual leave
- Employee assistance program
Quick apply
11d
Senior ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Free parking
Quick apply
Design & Engineering Manager (Electrical - Data Centres) - Dublin
Eaton —Dublin, County Dublin
- Part-time
- AutoCAD
- Master's degree
- Analysis skills
Senior Product Manager – Reporting & Visualisation
Kitman Labs —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- AI
- Leadership
Manager, Security Engineering, Differentiated Security Team
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
11d
Facilities Coordinator – REF: 2635b
Fingleton White —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick apply
4d

I want to receive the latest job alerts for systems engineer (full remote) in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

systems engineer (full remote) jobs near dublin, d

Senior Security Engineer jobs in Dublin, County Dublin

Software Engineer jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Facility Coordinator jobs in Dublin, County Dublin

Lead Designer jobs in Dublin, County Dublin

Platform Engineer jobs in Dublin, County Dublin

Security Engineer jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

Solution Architect jobs in Dublin, County Dublin

Pmo jobs in Dublin, County Dublin

Design Engineer jobs in Dublin, County Dublin

Senior Product Manager jobs in Dublin, County Dublin

Site Reliability Engineer jobs in Dublin, County Dublin

Cyber Security Contract jobs in Dublin, County Dublin

Structural Engineer jobs in County Dublin

Software Engineer jobs in Leixlip, County Kildare

Validation Engineer jobs in Dublin, County Dublin

Software Engineer jobs in Cork, County Cork

Software Engineer jobs in Galway, County Galway

Qa Automation Engineer jobs in Dublin, County Dublin

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
13 days ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

systems engineer (full remote) jobs in dublin, d

Technical Support Engineer - Premium Accounts, Weekend Coverage

Deskside Support Engineer

Rust Engineer - Trading Systems

Software Engineer, Financial Platform

Technical Recruiter

AI Operator

Staff Site Reliability Engineer

Senior SCADA Engineer

Solution Architect - Engine by Starling

Data Platform Engineer

Lead QA Engineer

Field Service Engineer

Senior Software Engineer

PMO Lead (FTC) REF: 2628b

Lead UX Designer

Senior ICT Cloud & Security Engineer

Design & Engineering Manager (Electrical - Data Centres) - Dublin

Senior Product Manager – Reporting & Visualisation

Manager, Security Engineering, Differentiated Security Team

Facilities Coordinator – REF: 2635b