Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
Context
IOM opened an office in Ireland in 2001. Ireland became a full member government of IOM in 2002. IOM Ireland provides with programming activities in the following areas of migration management: Assisted Voluntary Return and Reintegration, Resettlement, Family Reunification, Counter-Trafficking, Protection, Mental Health and Psychosocial Support (MHPSS).
The proposed project is designed to support the International Protection Accommodation Services (IPAS), of the Department of Children, Integration, Equality, Disability and Youth, to provide international protection applicants residing in Citywest and potentially other Centers in the Dublin area, with Community-Based Mental Health and Psychosocial Support (CB MHPSS)[1] through Psychosocial Mobile Teams, with the aim of improving psychosocial well-being from a bio-psychological, socio-relational and cultural perspective and strengthening the overall resilience of beneficiaries, who have recently applied for International Protection (IP) in Ireland.
Under the direct supervision of Senior Cultural Mediation Associate , the incumbent will provide support in implementing project activities related to community mobilization and pertinent activities for international protection applicants hosted in Citywest accommodation centre.
Responsibilities: Facilitate communication and interpretation between service providers and International Protection Applicants, ensuring neutrality, accuracy, impartiality, and confidentiality.
Support beneficiaries in understanding administrative procedures and completing required forms related to the international protection process.
Provide interpretation and cultural mediation support to IOM staff and partner service providers in assigned locations to enhance service delivery.
Assist in the identification of individuals with vulnerabilities or protection concerns and support referral to appropriate services.
Support psychosocial support activities, focus group discussions, and community engagement initiatives implemented by IOM or partners.
Contribute to data collection processes, case identification, and referral documentation through interpretation and cultural mediation support.
Maintain basic documentation, activity records, and summary statistics related to project implementation and support reporting requirements.
Undertake mobility across assigned sites as required and perform other duties as delegated by the supervisor.
Qualifications: Education
Minimum 2 years of experience in cultural mediation within migrant or refugee support contexts
Experience with NGOs, international organisations, EU agencies, or government services is an advantage
Accredited Universities are those listed in the UNESCO World Higher Education Database .
Experience
Completion of trainings in cultural mediation for mental health settings, and competence in the MHPSS specialized vocabulary would be an asset.
Experience in cultural mediation in the framework of migrants’ assistance.
Previous experience with international organizations, NGOs, EU Agencies and/or Irish law enforcements or Government’s Departments would be an asset.
Skills
Ability to work with migrants and asylum seekers
Interpersonal skills (i.e. empathy and emotional resilience)
Intercultural competence and communication skills
Culture-specific knowledge
Capacity to prevent and mitigate conflicts and bridge gaps due to language misunderstandings in an objective and impartial manner between the beneficiaries and the authorities
Psychological understanding in interpersonal communication and sensitiveness in addressing the asylum-seekers’ claims
Knowledge of the procedures related to the asylum application in Ireland
Excellent written and verbal communication skills
Ability to prepare clear and concise reports and work with statistics
Good experience with Microsoft Office
Languages
For this position, fluency in English is required (oral and written).
Fluency or mother tongue in Georgian is required
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these three values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators (Level 1)
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators (Level 1) (applicable only if position is with direct reports)
Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings.
Notes
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
